The Ritz-Carlton St. Louis is a major player in the local luxury hotel market. While the outside of the downtown location may be unassuming, upon entering the doors the legendary Ritz-Carlton opulence emerges. The public areas of the hotel are extremely well-appointed, and the lobby is a very popular meeting spot for the see and be seen set.
Rooms are spacious. The beds feature Frette linens, which first time sleepers raved about to an unnerving degree - linens are, after all, simply sheets. Yet, as with many things at the Ritz, they are simply the best sheets, so perhaps all the praise is warranted. Morning and evening room service is designed to keep the rooms fresh and welcoming for guests at all times.
Given its status as a luxury leader and the prime downtown location close to many other up-market retailers, there were a large number of service complaints on the various travel review sites. Many focused on elements of cleanliness and responsiveness from the staff. However, potential guests evaluating the hotel should remember that the Ritz-Carlton clientele on average can be quite exacting and demanding in their standards.
Catering to a demanding crowd, the Ritz does offer a two story state of the art fitness facility. There are all manner of aerobic machines, weights, circuit training and treadmills in one area, with the steam room, refreshment area and towel room in another. Even in peak hours the facility is large enough to allow everyone space to work out at their own pace and in relative seclusion.
Valet parking is available, as well as covered parking nearby. The hotel has its own dining options, but with its Clayton neighborhood location many guests preferred to explore area offerings instead of the hotel restaurant. Room service is available at all hours for late eaters.