Bad Experience with USAA
Posted 10-23-2018 at 06:38 AM by pilotpair
Quote:
Originally Posted by TFW46
Sounds like USAA has excellent security. You forgot your password and you forgot your security answers --- and yet you blame USAA???? Anyone could have called, pretending to be you, and it should be comforting to know no one else can get into your account.
By the way, some of my family members have USAA for both banking and insurance and love it.
By the way, some of my family members have USAA for both banking and insurance and love it.
They were based on 'public information' gotten from whatever sources, probably the find-a-person websites.
USAA had no knowledge of how accurate the data was such as not knowing that I had sold a 2014 vehicle two years ago but asking about its license plate.
The point of the post was that their customer service just threw up his hands and had no idea what to do when this kind thing happens and no interest in seeing if there was a way to resolve this.
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