PLANET AUTO SALES Automobile Dealers-Used Cars

Address: 2909 WILKENS AVE
City Region: West Baltimore
Zip Code: 21223
County: Baltimore (city) County
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Added on Jul 13, 2014 4:52 PM
Visited on Jun 12, 2014 10:00 AM
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I have absolute proof that every statement I am about to make is true, and so there is no willful defamation here, I am simply stating fact. From day one, this dealer was obviously dishonest. I did run the Carfax on my vehicle prior to purchase. I was fully aware that said vehicle had a salvage title, and was not deterred by it, for the purchase price. Upon stating this to the dealer, however, they appeared shocked, and claimed to have no idea what a salvage title was. I was not born yesterday, and I find it rather difficult to swallow the fact that a used car dealer is unaware of what a salvage title means. I suppose this outright lie should have turned me off to the vehicle, however, I felt that once I received my tags, I would never see them again. I bit my tongue, and bought the car. After reading the owners manual, I discovered that I was sold a car that had only a valet key. Someone else may have picked up on this right away, however this is my first foreign car. I sucked it up, and bought a master key, a fob, and paid for programming. Within a day or two this vehicle was misfiring quite badly. When I returned to the dealer, they diagnosed the problem, and installed 2 used ignition coils, pulled from another car on their lot. The following weekend, I took the car to a reputable dealer for service by mileage. At this time, I was informed that I had been sold a car (inspected, and road ready, mind you) with 2 seized brake calipers in the rear, and a leaking rack and pinion. I took care of the calipers myself, and contacted Planet Auto to make arrangements to have the steering rack replaced inside of my 30 day warrantee. This dealership screwed around for Two weeks, giving me days to bring the car in for service, and then changing it when I got there, saying, go home, and bring it back another day. Finally, I got a date, and was told to drop it off Tuesday, 7/8. When I showed up, I was told, yet again, to drop it off Wednesday, instead. Now, since dropping it off, the mechanics at Planet Auto have installed at least 2 faulty steering racks, from the junkyard. They also cut a perfectly good exhaust pipe, rather than unbolting it, as part of this hatchet job. They have given zero communication on the status of my car, and getting Tony on the phone has become a chore that I would liken to pulling teeth. On Saturday, 7/12, I made the trip, via cab, to Planet Auto, and spoke with Tony, face to face. I was, at that time, assured that I could go home, and that my car would be ready no later than that evening. This was approximately 5PM. Before 7, I made a trip back, as the office was closed. What I found was that everyone had left, the dealership was closed for the weekend, and not so much as a courtesy call, to let me know that my car would, in fact, not be ready. Now, 30 days after purchase, I already have a large amount of money into this car, which was sold as inspected, and was actually unsafe to drive. The dealer has done nothing to make it right, as in offering to pay for the 2 calipers, rotors, etc, and I have not had my car at all, for almost a week, while they actually cut good parts, and did a general hatchet job, on a repair that a legit garage could have done correctly, and had ready in one day. I have paid for cabs and missed time from work also. Did Tony, or anyone else at Planet Auto offer me a loaner car? nope, not once. At this point, I just want my money back, and I want to wash my hands of this car, and any future dealings with Planet Auto. Sad, because it's not really a bad car, just a horrible dealer. They have some pretty high end cars on their lot, and really good prices, far below blue book, however, I would advise anyone to move along, pass by Planet Auto, and realize that you certainly do get what you pay for.
Would you recommend PLANET AUTO SALES to others? No
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