Vannette
Added on Jun 1, 2015 2:04 PM
Visited on Jun 1, 2015 11:00 AM
We really looked forward to coming back our 2nd time but the manager completely ruined it. We ordered a tortilla soup and it was awful. It was soo bland that no amount of salt, pepper or salsa could salvage it. We brought it to the waitresses attention. She then came back and told us the manager still wanted to charge us for it and we then asked to speak with the manager. She came up to us in a confrontational manner nd that caused the people around us to look in our direction at the scene she was making. We were embarrassed, talked down on and extremely disappointed in the way she handled everything. She compared the situation to ordering.a bad burger at McDonald's and pretty much said that they wouldn't give us our money back or take it off of what we ordered. She said that she would take it off our tab this one time but to never come again if we're going to send food back. After speaking with her we got up from the table and left the rest of our untouched food and left. I don't know what kind of restaurant treats people this way but i refuse to pay for being treated like trash. I will never eat at this establishment again. Ill give it that the first time we ate here the service was great the waiters were friendly and the tortilla soup (which they're known for) was to die forWe really looked forward to coming back our 2nd time but the manager completely ruined it. We ordered a tortilla soup and it was awful. It was soo bland that no amount of salt, pepper or salsa could salvage it. We brought it to the waitresses attention. She then came back and told us the manager still wanted to charge us for it and we then asked to speak with the manager. She came up to us in a confrontational manner nd had the people around us looking in our direction at the scene she was making. We were embarrassed, talked down on and extremely disappointed in the way she handled everything so we just left. We will never eat at this establishment again. The first time we ate here the service was great the waiters were friendly and the tortilla soup (which they're known for) was to die for but after going through that terrible experience I wouldn't recommend this place to even my worse enemy
Would you recommend CAFE EAST to others? No
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