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Old 10-26-2017, 02:10 PM
 
Location: Bella Vista, Ark
65,018 posts, read 72,724,266 times
Reputation: 33856

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Let me say, it is rare I post a negative comment about a store. I believe in 2 things: one approach the management if you have a complaint and positive comments should be used to support our local businesses when possible:

OK now for my experience today and I know it is just one experience. For those of you who have been on city data a long time you know I have always tried to support the Blu Fresh Fish market but unless something happens to change my mind I will never walk into the place again and I will tell everyone I know my feelings.

2 weeks ago today I purchased 3 types of seafood there. I purchased Salmon, shrimp and mussels. We ate the salmon right away and froze the rest. Last night I decided to have the mussels on top of pasta for dinner. All would have been fine except most of the mussels did not open and the ones that did had no meat in them: NONE. I returned to the store this morning and very politely asked for a manager. The manager? came out and I told him my story. I might add he was the gentleman that sold me the mussels. He spoke poor English but more than that didn't understand what I was trying to tell him. All he kept saying when did you purchase them and explained I was too late to return them. I will add, they were in the bag with the price tag still on the bag. He kept telling me I could not get my money back,, I kept telling him all I wanted was an exchange or to buy something else. After he went back to talk to someone else he returned and told me I was out of luck. Finally I got him to understand I wasn't saying they were spoiled I was saying they were faulty. When he understood and this is when I lost it. He told me mussels can never be frozen. I should have eaten them that night. They spoil as soon as they are frozen. Needless to say I have purchased mussels many times, both frozen and fresh. When I told him that, he said the problem was these came from and get this: Nova Scocia. They raise a different kind of mussels. I asked to speak to his manager and his response was: she isn't here. At that point I let him know and not too kindly I would never walk into their store again.

Now I feel better, my rant is over and Sam's now has our exclusive seafood business. sorry double posting: I am sorry. I didn't think this one went through when I did my second one.

Last edited by nmnita; 10-26-2017 at 02:43 PM..
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Old 10-26-2017, 05:48 PM
 
Location: San Diego / NWA
584 posts, read 283,267 times
Reputation: 805
That doesn't sound good.
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Old 10-27-2017, 07:15 AM
 
Location: Central Texas
547 posts, read 112,352 times
Reputation: 438
Quote:
When I told him that, he said the problem was these came from and get this: Nova Scocia. They raise a different kind of mussels.
Wow, gee, they raise muscles with no meat?
Wonder how they do that. [/sarcasm]

Actually, I can't fathom too many ways there could be no meat in muscles.
(and what my mind comes up with isn't too good)

Quote:
I asked to speak to his manager and his response was: she isn't here. At that point I let him know and not too kindly I would never walk into their store again.
Probably a good response, all things considered.
How long and how often had you been going there?
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Old 10-27-2017, 08:09 AM
 
4,371 posts, read 3,932,941 times
Reputation: 7752
I'd suggest that when in Arkansas, the seafood to be eating would be bass, bream, catfish, and crawdads. Maybe trout if you're in the NW.

I've never heard of freezing bivalve shellfish in the shell. You've had past success with it?
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Old 10-27-2017, 08:44 AM
 
37,186 posts, read 20,925,526 times
Reputation: 11338
Quote:
Originally Posted by P47P47 View Post
I'd suggest that when in Arkansas, the seafood to be eating would be bass, bream, catfish, and crawdads. Maybe trout if you're in the NW.

I've never heard of freezing bivalve shellfish in the shell. You've had past success with it?
When I was growing up in Massachusetts as a kid, we would sometimes have fresh mussels. My grandmother always warned not to try to eat the mussels in shells that wouldn't open, those mussels were no good. When my grandmother would freeze mussels, she only froze them after they'd been cooked. She said you couldn't freeze mussels that were uncooked, freezing them would destroy them. She was a great cook, I always took her word for it, but I never researched it.
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Old 10-27-2017, 08:59 AM
 
Location: Ozark Mountains Arkansas
1,297 posts, read 777,832 times
Reputation: 2764
I don't know a thing about mussels but bad customer service will eventually get around and no matter how good the product, the business will suffer.
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Old 10-27-2017, 09:21 AM
 
67 posts, read 9,052 times
Reputation: 77
You get what you pay for.
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Old 10-27-2017, 09:36 AM
 
Location: Bella Vista, Ark
65,018 posts, read 72,724,266 times
Reputation: 33856
Quote:
Originally Posted by TRex2 View Post
Wow, gee, they raise muscles with no meat?
Wonder how they do that. [/sarcasm]

Actually, I can't fathom too many ways there could be no meat in muscles.
(and what my mind comes up with isn't too good)


Probably a good response, all things considered.
How long and how often had you been going there?
Being from So. CA and living on the east coast plus having a dad that thought the world was made for him to fish and hunt, I got really excited when they opened about 3 years ago and have been a regular customer most of the time. Even though the fish is pricey it is, supposedly all fresh. I am guessing we go there about 4 or 5 times a year. I stock up when I do go. As for the no meat, I agree. i thought the first one hubby had was a fluke. Then I started mine. Wow: I probably would not have bothered even taking them back if I hadn't spent $10 as it is a little way for us to drive. I woud have just tossed them and not worried.
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Old 10-27-2017, 09:38 AM
 
28,582 posts, read 18,786,303 times
Reputation: 25646
Quote:
Originally Posted by DC at the Ridge View Post
When I was growing up in Massachusetts as a kid, we would sometimes have fresh mussels. My grandmother always warned not to try to eat the mussels in shells that wouldn't open, those mussels were no good. When my grandmother would freeze mussels, she only froze them after they'd been cooked. She said you couldn't freeze mussels that were uncooked, freezing them would destroy them. She was a great cook, I always took her word for it, but I never researched it.


Right on the money
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Old 10-27-2017, 09:40 AM
 
Location: Bella Vista, Ark
65,018 posts, read 72,724,266 times
Reputation: 33856
Quote:
Originally Posted by P47P47 View Post
I'd suggest that when in Arkansas, the seafood to be eating would be bass, bream, catfish, and crawdads. Maybe trout if you're in the NW.

I've never heard of freezing bivalve shellfish in the shell. You've had past success with it?
This happens to be a very pricey upscale fresh seafood market, that started out like gang busters because we have so many people in our region from all over the world. As for freezing muscles and clams, I have gotten them frozen many times from many grocery stores, or froze them afterwards.

Oh, you are right about the local seafood except we don't really raise much crawfish unless you live in the most southern part of the state. We live on the MO/Kansas, Ar border.
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