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Old 03-29-2012, 06:21 PM
 
7,112 posts, read 8,369,255 times
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Quote:
Originally Posted by Mr. Ted View Post
Unfortunately, one area where I would have to rank Hartsfield dead last is when it come to airport employees. This is especially true if you have worked in an airport position yourself, as the badge and fingerprinting offices have some of rudest and unpleasant workers I have ever encountered. I remember once a few years ago I needed to have my fingerprints taken to renew my badge and I showed up at least a half hour prior to when the fingerprinting office was scheduled to close. The employee at the office (a 6ft+ tall woman with a Moe Howard haircut) said "Office is closed! I am going to go home!" When I mentioned that there was still a half hour until closing and that this was my one opportunity in the week to get the fingerprinting done, she became even more confrontational until I finally gave up and left. Most of my experiences with employees at Hartsfield have either involved the employee becoming confrontational (on a power trip), yacking with other employees about heading to the strip club after work while their back is pointed towards me, or giving me inaccurate information because they did not know the answer and did not want to look up the answer. I also rarely see most employees at Hartsfield smile or otherwise find some way to acknowledge me when I ask for their assistance (it's like most would rather not be bothered to do their own job).
Neal Boortz used to go on tirades about how the Atlanta airport is a City of Atlanta jobs program. He also said that we could make money off the airport by outsourcing its operation to a private company.
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Old 03-29-2012, 07:01 PM
 
Location: Murfreesboro, Tennessee
126 posts, read 194,195 times
Reputation: 129
Quote:
Originally Posted by Mr. Ted View Post
Unfortunately, one area where I would have to rank Hartsfield dead last is when it come to airport employees. This is especially true if you have worked in an airport position yourself, as the badge and fingerprinting offices have some of rudest and unpleasant workers I have ever encountered. I remember once a few years ago I needed to have my fingerprints taken to renew my badge and I showed up at least a half hour prior to when the fingerprinting office was scheduled to close. The employee at the office (a 6ft+ tall woman with a Moe Howard haircut) said "Office is closed! I am going to go home!" When I mentioned that there was still a half hour until closing and that this was my one opportunity in the week to get the fingerprinting done, she became even more confrontational until I finally gave up and left. Most of my experiences with employees at Hartsfield have either involved the employee becoming confrontational (on a power trip), yacking with other employees about heading to the strip club after work while their back is pointed towards me, or giving me inaccurate information because they did not know the answer and did not want to look up the answer. I also rarely see most employees at Hartsfield smile or otherwise find some way to acknowledge me when I ask for their assistance (it's like most would rather not be bothered to do their own job).
Personally, I volunteer as a customer service agent at Hartsfield, and I'm truly sorry that you had to go through such an ordeal. Everyone I've ever met working in the Landside Operations area has always been really nice to me, and I've never had a problem with them. Granted, they're also not front line employees, so I can't speak for all of them.

BUT, I can say that I have been paired with some CSR (Customer Service Representatives) that simply do not want to do their job. Whenever I work, I always try my best to answer a passenger's question, even when it means *gasp* actually having to use the computer! I really do try to smile to every person I meet and try and put on my game face, but it's so disheartening to hear things like this, because I don't feel like the airport's getting any better. D:

I LOVE this airport like I love this city. I just wish everyone else working there could find something to like about it to.
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Old 03-29-2012, 07:38 PM
 
369 posts, read 546,615 times
Reputation: 229
Quote:
Originally Posted by Mr. Ted View Post
Unfortunately, one area where I would have to rank Hartsfield dead last is when it come to airport employees. This is especially true if you have worked in an airport position yourself, as the badge and fingerprinting offices have some of rudest and unpleasant workers I have ever encountered. I remember once a few years ago I needed to have my fingerprints taken to renew my badge and I showed up at least a half hour prior to when the fingerprinting office was scheduled to close. The employee at the office (a 6ft+ tall woman with a Moe Howard haircut) said "Office is closed! I am going to go home!" When I mentioned that there was still a half hour until closing and that this was my one opportunity in the week to get the fingerprinting done, she became even more confrontational until I finally gave up and left. Most of my experiences with employees at Hartsfield have either involved the employee becoming confrontational (on a power trip), yacking with other employees about heading to the strip club after work while their back is pointed towards me, or giving me inaccurate information because they did not know the answer and did not want to look up the answer. I also rarely see most employees at Hartsfield smile or otherwise find some way to acknowledge me when I ask for their assistance (it's like most would rather not be bothered to do their own job).
Na Miami airport is dead last in customer service. The attitude and sense of entitlement is atrocious, its also very old and dirty with leaking ceilings and very ugly architecture. I found the southern hospitality extends into Hartsfield/ATL and the food options are great! The price gouging isnt even as bad as other airports.
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Old 03-29-2012, 07:55 PM
 
Location: East Side of ATL
4,369 posts, read 6,039,933 times
Reputation: 1952
Quote:
Originally Posted by Mr. Ted View Post
Unfortunately, one area where I would have to rank Hartsfield dead last is when it come to airport employees. This is especially true if you have worked in an airport position yourself, as the badge and fingerprinting offices have some of rudest and unpleasant workers I have ever encountered. I remember once a few years ago I needed to have my fingerprints taken to renew my badge and I showed up at least a half hour prior to when the fingerprinting office was scheduled to close. The employee at the office (a 6ft+ tall woman with a Moe Howard haircut) said "Office is closed! I am going to go home!" When I mentioned that there was still a half hour until closing and that this was my one opportunity in the week to get the fingerprinting done, she became even more confrontational until I finally gave up and left.
LMAO. Yea, she is ruthless as hell. They don't have her at the front desk anymore. She is usually in the office and sometimes behind the counter but yea, she is rude in the few times I've seen her over the years. They are very strict about the 30 minute limit before closing time. Same for the chick who prints the badges as well. Just surly all the time but they are a few nice ones (and good eye candy too )...
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Old 03-29-2012, 11:18 PM
 
Location: Savannah GA
13,421 posts, read 16,973,844 times
Reputation: 9513
I find it interesting that the thing people so like to criticize ATL for -- the single (or double, depending on your point of view) ticketing/ security terminal apart from 5 (soon to be 6) gate concourses is the very thing that makes this airport the most EFFICIENT (and thus BUSIEST) in the world! And it goes without saying, what an amazing feat it is that this airport, opened 32 years ago (and conceived / designed years before that) continues to be the model for airports around the world. Call me an unabashed homer, I don't give a damn ... HJIA is the absolute GREATEST most BRILLIANT investment that the city of Atlanta could ever hope to make. Everything else (MARTA, the Olympics, fixing the sewers) is gravy.
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Old 03-31-2012, 09:19 AM
 
731 posts, read 667,317 times
Reputation: 328
hartsfield is a better city than atlanta.... very walkable, great food opions, shopping, and excellent transit.
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Old 03-31-2012, 09:45 AM
 
Location: 30328
425 posts, read 1,587,766 times
Reputation: 153
You almost make a valid point there but please leave out the food and shopping. We are one of the worst of the big airports for those options.



Quote:
Originally Posted by Lady's Man View Post
hartsfield is a better city than atlanta.... very walkable, great food opions, shopping, and excellent transit.
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