Comcast/Xfinity - impossible to disconnect service?

[samiwas1]

Yet another great experience with Comcast. Maybe bUU can find a way to spin this...

I connected with Comcast support chat today because we received a Digital TV Adapter in the mail, an upon plugging it in, it did not even power up. It did nothing. Completely dead.

So, I thought maybe I had to activate it first. So I went to the activation link provided on the included card. The webpage responded with "We cannot process your activation. Please click below to chat with a support representative". So I clicked the chat link. I got an error message "Chat support is currently not available. Please click below to chat with a support representative." So, your chat system is down, and your response is for me to chat? Way to go, guys. Brilliant.

So, I went to the main support page and went to chat that way, and got through right away. So apparently, the chat system is not down, their website just sucks.

So I start talking with the rep, and after five minutes of "How's your day? Oh that's great! I'm glad you're having a good day! I would love to help you because I hate when I lose my cable because I like to watch TV too." we finally got to talk about the problem.

I stated that the adapter they sent me was dead. That it did not power up. No lights. No nothing. Completely dead.
The chat agent proceeded to ask me if any lights were on. No.
When did the issue start? When I got it. Straight out of the box, it did not work.
What error message is it giving you? Huh? It doesn't power up. There are no error messages.
Are all of your cable boxes having the same problem? What? I don't have any other boxes, but my problem is that it's dead out of the box. It does not work.
What channels are affected? All of them, or just some? Okay, we're done here.

It was the most useless support chat I have ever experienced. Not even pretending to listen to what was actually wrong. And none of those questions was leading anywhere towards a solution. I'm taking the damn thing back to an office and talking with someone in person.

But, I guess it's just because "I don't know what I'm talking about so they needed to ask things". Can we just admit that Comcast has really, really crappy support, and it's not because of customers? It's because they are just crappy.

[ahut2000]

The best way to cancel service is to go to the office in person and tell them that you are moving out of their coverage area. If they ask where you can simply respond: Reykjavik, Iceland.