Legacy Communities (Forsyth: insurance, credit, buying a house)

[buyinginatl]

oh, and we could also not find the alarm system wiring, and we turned the heating unit on and the house stayed ice cold...surprise, surprise.

[konaqueen]

Just wondering,is Crown Communities owen by the same family as Legacy and Homelife?

[K'ledgeBldr]

Originally Posted by konaqueen

Just wondering,is Crown Communities owen by the same family as Legacy and Homelife?

There is no relationship between Crown Comm. and Legacy Comm. Legacy and Homelife are related only by family.
If there was any connection between Crown and Legacy it would only be in similarities- no bells and whistles. Large footprint, little wasted space (I didn't say usable space). Use subs that will work for the cheapest dollar they're offering (I didn't say cheapest sub's around- there's a huge difference).
Buyer Beware! Do Your Homework. Ask lots of questions- yes, even the question that you think is stupid (the only stupid question is the question you don't ask). It may be the one that will make your final decision.

[GoodScout]

I can't speak for Crown or Legacy, but I had a good experience with my HomeLife home when I bought it three years ago. Sold it this summer because I had to move to a different part of the city, but I thought I got a good deal and had no warranty problems.

[Cain77]

Along with most of the other posters my experience with Legacy was a nightmare. My wife and I fell in love with the Rosewood and made an offer on a property that was completed on the outside and framed on the inside, allowing us to pick all of our interior components. The agents at the development were rude, uninformed, and lied just about every time their mouth opened.

Part of our contract stipulated that they had to install cable outlets in all of the upstairs bedrooms. When the outlets were installed, the cable outlet in the master was installed on a wall different from the model and every other Rosewood plan in the community. I brought this to their attention before the drywall was installed, but they did not get back to my agent until after the drywall people worked their magic. Then, the agent at the community said that they were not going to do anything about the outlets and they are where they are.
Another issue that was brought to their attention before the drywall was installed was that I wanted to have all of the trash (bottles, sawdust, lumber, etc) removed from the dead spaced in the house, like under the stairs. The agent informed me that the drywall installed do all of that and that it would be taken care of. Low and behold, I come back the day after the drywall was installed and shine a flashlight through the stairs and see all of the trash still there, with the addition of waste pieces of drywall. I kept on the agent to ensure that the trash was removed and it was only 7 days before closing that one of the builders had to remove the stairs and clean up the trash.
9 times out of 10, dealing with the agent on-site got us nowhere, so I emailed the email address listed on the welcome email that you were supposed to contact if you were having problem (concerns@legacycommunities.net). I never received any response from anyone at corporate even thought the welcome email said they would respond within 24 hours. After no response, I submitted a BBB complaint to try and get someone at corporate to wake up. See the results of that complaint below.
Legacy also informed me that the house would be finished on December 28th with the closing date being December 31st, not enough time to get an inspector or to have the power or utilities turned on. They gave the line that the property was inspected by county inspectors so that should suffice, but, as with other points in this process, I stood firm that that would just not do.

While the above problems seem minor, my persistence was rewarded by Legacy terminating my contract 4 days before closing (we were supposed to close December 31st). They states that I was too difficult to deal with and they did not think that we would ever be happy with the home. They also did not like the BBB complaint even though I told them that I was using what was available to me to get in contact with someone at corporate since they were not contacting or calling me back. What is amazing is that Legacy has a clause in their contract (Section 19) that allows them to terminate the contract for any reason at any time. It I had terminated I would have lost my earnest money, but in their contract if they cancel, they are only responsible for paying you $250.

So here I am 4 days away from my closing date with a Termination and Release Agreement sitting in front of me all because I stood up for my rights as a consumer. As many people in this thread has said before BUYER BEWARE!!! Legacy is not to be trusted as an ethical business or home builder and I am just upset that I did not find this thread sooner so that I could have saved myself a lot of time and frustration.

[arameth]

I feel your pain. We also have a Rosewood....and the nightmare continues. We're 1.5 years into the nightmare, and we've reached the arbitration phase with the BBB. These people at Legacy just don't get it...they think they can whitewash and lie their way out of everything. If they would spend the time and effort on actually addressing their customer's concerns, they may not have been ranked the WORST builder in the Atlanta (per JD Edwards 2007 Customer Survey). But if it comes to spending 2 dollars to address a problem, they'd sooner drop dead...

Good luck in your home hunt...trust me when I say you dodged a bullet here.

PS: You may want to talk to an attorney about this cancellation. Even though the contract states they can cancel, there is such thing as gross negligence, etc, and you DO have rights that can be further explored.

Originally Posted by Cain77

Along with most of the other posters my experience with Legacy was a nightmare. My wife and I fell in love with the Rosewood and made an offer on a property that was completed on the outside and framed on the inside, allowing us to pick all of our interior components. The agents at the development were rude, uninformed, and lied just about every time their mouth opened.

Part of our contract stipulated that they had to install cable outlets in all of the upstairs bedrooms. When the outlets were installed, the cable outlet in the master was installed on a wall different from the model and every other Rosewood plan in the community. I brought this to their attention before the drywall was installed, but they did not get back to my agent until after the drywall people worked their magic. Then, the agent at the community said that they were not going to do anything about the outlets and they are where they are.
Another issue that was brought to their attention before the drywall was installed was that I wanted to have all of the trash (bottles, sawdust, lumber, etc) removed from the dead spaced in the house, like under the stairs. The agent informed me that the drywall installed do all of that and that it would be taken care of. Low and behold, I come back the day after the drywall was installed and shine a flashlight through the stairs and see all of the trash still there, with the addition of waste pieces of drywall. I kept on the agent to ensure that the trash was removed and it was only 7 days before closing that one of the builders had to remove the stairs and clean up the trash.
9 times out of 10, dealing with the agent on-site got us nowhere, so I emailed the email address listed on the welcome email that you were supposed to contact if you were having problem (concerns@legacycommunities.net). I never received any response from anyone at corporate even thought the welcome email said they would respond within 24 hours. After no response, I submitted a BBB complaint to try and get someone at corporate to wake up. See the results of that complaint below.
Legacy also informed me that the house would be finished on December 28th with the closing date being December 31st, not enough time to get an inspector or to have the power or utilities turned on. They gave the line that the property was inspected by county inspectors so that should suffice, but, as with other points in this process, I stood firm that that would just not do.

While the above problems seem minor, my persistence was rewarded by Legacy terminating my contract 4 days before closing (we were supposed to close December 31st). They states that I was too difficult to deal with and they did not think that we would ever be happy with the home. They also did not like the BBB complaint even though I told them that I was using what was available to me to get in contact with someone at corporate since they were not contacting or calling me back. What is amazing is that Legacy has a clause in their contract (Section 19) that allows them to terminate the contract for any reason at any time. It I had terminated I would have lost my earnest money, but in their contract if they cancel, they are only responsible for paying you $250.

So here I am 4 days away from my closing date with a Termination and Release Agreement sitting in front of me all because I stood up for my rights as a consumer. As many people in this thread has said before BUYER BEWARE!!! Legacy is not to be trusted as an ethical business or home builder and I am just upset that I did not find this thread sooner so that I could have saved myself a lot of time and frustration.

[GregoryS]

Originally Posted by Cain77

Along with most of the other posters my experience with Legacy was a nightmare. My wife and I fell in love with the Rosewood and made an offer on a property that was completed on the outside and framed on the inside, allowing us to pick all of our interior components. The agents at the development were rude, uninformed, and lied just about every time their mouth opened.

Part of our contract stipulated that they had to install cable outlets in all of the upstairs bedrooms. When the outlets were installed, the cable outlet in the master was installed on a wall different from the model and every other Rosewood plan in the community. I brought this to their attention before the drywall was installed, but they did not get back to my agent until after the drywall people worked their magic. Then, the agent at the community said that they were not going to do anything about the outlets and they are where they are.
Another issue that was brought to their attention before the drywall was installed was that I wanted to have all of the trash (bottles, sawdust, lumber, etc) removed from the dead spaced in the house, like under the stairs. The agent informed me that the drywall installed do all of that and that it would be taken care of. Low and behold, I come back the day after the drywall was installed and shine a flashlight through the stairs and see all of the trash still there, with the addition of waste pieces of drywall. I kept on the agent to ensure that the trash was removed and it was only 7 days before closing that one of the builders had to remove the stairs and clean up the trash.
9 times out of 10, dealing with the agent on-site got us nowhere, so I emailed the email address listed on the welcome email that you were supposed to contact if you were having problem (concerns@legacycommunities.net). I never received any response from anyone at corporate even thought the welcome email said they would respond within 24 hours. After no response, I submitted a BBB complaint to try and get someone at corporate to wake up. See the results of that complaint below.
Legacy also informed me that the house would be finished on December 28th with the closing date being December 31st, not enough time to get an inspector or to have the power or utilities turned on. They gave the line that the property was inspected by county inspectors so that should suffice, but, as with other points in this process, I stood firm that that would just not do.

While the above problems seem minor, my persistence was rewarded by Legacy terminating my contract 4 days before closing (we were supposed to close December 31st). They states that I was too difficult to deal with and they did not think that we would ever be happy with the home. They also did not like the BBB complaint even though I told them that I was using what was available to me to get in contact with someone at corporate since they were not contacting or calling me back. What is amazing is that Legacy has a clause in their contract (Section 19) that allows them to terminate the contract for any reason at any time. It I had terminated I would have lost my earnest money, but in their contract if they cancel, they are only responsible for paying you $250.

So here I am 4 days away from my closing date with a Termination and Release Agreement sitting in front of me all because I stood up for my rights as a consumer. As many people in this thread has said before BUYER BEWARE!!! Legacy is not to be trusted as an ethical business or home builder and I am just upset that I did not find this thread sooner so that I could have saved myself a lot of time and frustration.

This story sounds very much like the experiences we had with a builder in Louisiana named Southern Homes.....They even had a model named the Rosewood if I am not mistaken....I wonder if it is the same company or an offshoot. We purchased a home to be built and just like you the same thing happened except they were supposed to install cable connections before the drywall was installed and of course they did not.....the model also had a vent fan in the downstairs powder room but ours was built without it and they said it didn't come with that (stuff like that)they used inferior roofing on many of the homes....the lots were leveled wrong for drainage....you could see light around most of the doors after installation....nothing was caulked....nothing....unless you examined every inch of the house for hours you would not notice half of the stuff that was NOT done...generally very poor construction and just like you there was no way to get past the local sales people...I wouldn't buy a doghouse from them....ever again. So good you are out of the deal but these lowlife crooks know there is always another person to dupe....

[NorthmeetsSouth]

Originally Posted by Cain77

While the above problems seem minor, my persistence was rewarded by Legacy terminating my contract 4 days before closing (we were supposed to close December 31st). They states that I was too difficult to deal with and they did not think that we would ever be happy with the home. They also did not like the BBB complaint even though I told them that I was using what was available to me to get in contact with someone at corporate since they were not contacting or calling me back. What is amazing is that Legacy has a clause in their contract (Section 19) that allows them to terminate the contract for any reason at any time. It I had terminated I would have lost my earnest money, but in their contract if they cancel, they are only responsible for paying you $250.

So here I am 4 days away from my closing date with a Termination and Release Agreement sitting in front of me all because I stood up for my rights as a consumer. As many people in this thread has said before BUYER BEWARE!!! Legacy is not to be trusted as an ethical business or home builder and I am just upset that I did not find this thread sooner so that I could have saved myself a lot of time and frustration.

Count your blessings. It may be a major inconvenience, but not nearly as inconvenient as living in a sub-standard house. Go find yourself a good builder.

[CreditWitch]

Interesting side note. We wrote a Legacy contract for Hopewell Manor. After reading these posts we canceled April 07. The subdivision started in the low 200k. It is now starting in the low 180ks!!! We bought down the road in Settlers Lake Subdivision and the prices have not changed, just the incentives. Thank God! We could have been in serious equity troubled had we stayed with Legacy!

[cynthybugs]

I purchased a legacy home last month against my intuition and the advice of my friends.
I am very sorry. I regret this decision. Please don't let the size of the homes fool you. They are very poorly buildt. My roof is leaking today and I could not get anyone to come out and repair it. They also installed 2005 used air conditioning units on my home. I had to speak to the president of the company to finally get them to change them to new. They are caucasian builders who pray on hard working blacks. BE CAREFUL!!!