U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > U.S. Forums > Georgia > Atlanta
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
Reply Start New Thread
Old 02-01-2010, 02:06 PM
1 posts, read 2,889 times
Reputation: 13


I will also be going to the Better Business Bureau about Heartland Regional Power Company. I understand getting billed for water, trash, etc, but I think the $10 admin fee is excessive. But really the reason I am upset is because they are charging me a $20 late fee for being $.60 short on a bill. Apparently my seven looked like a one and even though I wrote in sevent cents they are still charging me for the banks mistake. When I complained all they said was that I agree to payments so I have to pay what they bill me for, including late fees. I think they are ripping people off who have no choice but to pay. Horrible!!
Reply With Quote Quick reply to this message

Old 02-20-2010, 10:39 AM
1 posts, read 2,821 times
Reputation: 10
Default Read First.

Originally Posted by ehoez View Post
wait until yall buy a HOME....ya'll complaing about $50-$75 month bills. just wait until you get $2000 to $4000 a YEAR tax bills.. DUE in full in 30days
Can you read ehoez?!

No one is complaining about paying $50-$75 a month in bills! If you could read, you'd clearly see that the original post is about despicable business practices and getting slammed with unjustified and rediculous bill and fee increases!

"Ya'll" need to learn how to read.

PS - We know how home owner property taxes work, genious.
Reply With Quote Quick reply to this message
Old 02-20-2010, 01:00 PM
1 posts, read 807 times
Reputation: 10
welcome to the republican world of free markets
Reply With Quote Quick reply to this message
Old 02-25-2010, 10:47 AM
1 posts, read 2,768 times
Reputation: 11
I am a tenant (former tenant in 3 days thank God) at a Connor Group-owned property and I have been battling and fighting this for a long time. I have contacted news outlets, lawyers, the attorney general, the BBB, and more and nothing has been done. In fact, a few months ago the Connor Group had a D+ BBB rating, then about a month ago all of a sudden it changed to A+, so that really proves that the BBB doesn't really do anything for consumers. Either way, what really bothers me about the Heartland Regional Ripoff bill is the way they coerce residents into signing the Utilities Addendum. The wording in teh addendum basically says that they can charge you for regular water usage OR they can charge you for whatever you want. The leasing agent presents this Addendum to prospective tenants and makes it a very casual document, claiming "this is just saying that you agree to pay your water bill. It is a normal water bill and it is about $30 a month." This is literally, word for word, what the leasing agent told me. Even if you read the documet, what she says could very well be true. I am sure they are trained to do this, because when I have complained about this to our leasing manager she in no way sounds surprised. Not to mention, when I read complaints from other Connor Group tenants they say the same thing basically happened to them. She in no way mentions any of the other charges and simply passes it off as a regular water bill. I just signed a new lease at a new complex and they had a Utilities Addendum also. This was actually a real Utilities Addendum though, that specifically said in writing the purpose of that document was to place responsibility of utility payment on the tenant. This is what a Utilities Addendum is supposed to be. This is coersion at its best.
Reply With Quote Quick reply to this message
Old 05-03-2010, 02:19 PM
1 posts, read 2,665 times
Reputation: 12
I agree totally with Thatchmguy. I think we should report this company to whomever it takes to have them investigated for illegal practices. I moved into my apartment in October 2009. No problems until March 2010. When all of a sudden they CLAIM they did not receive my bill in time. I paid the bill on line as I had always done early with 12 days to spare. Even though I have confirmation from my bank that these bills were paid by the due date, Heartland "conventiently" didn't get them posted until 1 day late resulting in a $21.99 late fee. After checking with my bank and phone calls to Heartland the late fee was paid by my bank. But it doesn't stop here. The LATE FEE wasn't posted until 1 day late for the next billing cycle so now I am being charged another $21.99 late fee. Not for the bill mind you for the late payment not posting in time. I'm being charged a late fee for a late fee????????? total ripoff. Even though I LOVE my apartment and community I have moved into I am prepared to move out when my lease is up just to avoid paying Heartland one more penny!!
Reply With Quote Quick reply to this message
Old 05-03-2010, 05:16 PM
Location: Jonquil City (aka Smyrna) Georgia- by Atlanta
16,248 posts, read 21,252,185 times
Reputation: 3587
Originally Posted by neil0311 View Post
In many cases, as in mine, the apartments are billing for service NOT received. They are apportioning or otherwise arbitrarily billing for electricity or water, not based on a metering of actual usage, but on other criteria. And yeah...in many states it's illegal.

If they only billed for what you used and there is a meter to back that up, then no problem...pay the bill.
I agree. Last time I lived in an apt complex they billed me for their crappy 20 channel cable TV system (Southeastern Broadband) even though I did not want it and did not use it. That was back in 96. I had DirecTV and put the dish on the balcony and got more channels for less money. But I still had to pay for it anyway.
Reply With Quote Quick reply to this message
Old 05-03-2010, 05:48 PM
Location: Atlanta
307 posts, read 558,526 times
Reputation: 553
I just moved into a new apt (not a Connor group apt) but I was very specific when I when trying to find out what my expenses will be. I specifically asked "besides the rent what other charges will I be expected to pay to the rental office or what other charges will the rental office/mgmt bill me?"

Most apt now do charge for water in addition to the rent so you have to be very specific when asking about water charges. "Is it a monthly fee charged in addition to the rent payable at rent time or am I billed separately for the water and if so who is billing me? and get the contact info of the company who is billing.

And of course when you sign the lease verifiy those figures carefully. The apts I've lived in here have used the standard GA lease form so I am pretty familiar with that form after leasing and renewing a few times, but some landlords may use their own lease agreement form

The key thing I believe when renting is to ask very specific questions about what your financial responsibilities to the rent office monthly besides the rent and how you will be billed for these additional expenses (usually water and trash fee). Another thing to might be to research the owners/companies that actually own the properties you are interested in renting to see how they rate in terms of business practices, etc.

It seems renting is starting to require as much research, etc as buying a house or condo.
Reply With Quote Quick reply to this message
Old 05-05-2010, 02:58 PM
1 posts, read 2,647 times
Reputation: 11
I'm a little disappointed with Heartland Regional Power Company and feel that this practice certainly doesn't make for happy residents. I'm constantly receiving bills outlining "gate fees" and other common grounds incidentals for the complex. Why is this not included with the rent? Is Heartland Regional Power owned by the Connor group? Is this a backdoor mechanism to nickle and dime residents? All in all, this is ridiculous, when did complexes take this approach and how are they able to get away with it? This sounds like a great story for the I-team Investigators.
Reply With Quote Quick reply to this message
Old 06-03-2010, 09:36 AM
1 posts, read 2,601 times
Reputation: 11
I recently moved into what I thought was a nicer apt complex than were I was... (West Chester OHIO, right outside of Cincinnati) anyway I didn't find out Until lease signing that water wasn't included and that my usage was based on an average of other tenants....What kinda crap is that??? Now I know alot of apt complexes now charge for water and I don't mind paying for water, But I DO mind paying for others usage. I don't even have a washer & dryer set up yet and my first bill was over $50 and the second was over $100... THIS SHOULD BE ILLEGAL!!!!!!! THEY KNOW YOU HAVE TO USE WATER, SO THEY CHARGE THESE RIDICULOUS AMOUNTS AND GET AWAY WITH IT..... Mind you it's not just water, but sewer trash,. common electric and pest control ..Sewer ok but I have NEVER lived in an Apartment had to pay for Trash, Common Elec and Pest Control.
Please if anyone knows who to talk to to get a complaint filed, a petition started etc... LET ME KNOW!!! and Yes it is the same companies Heartland Regional & Connor Group
Reply With Quote Quick reply to this message
Old 06-03-2010, 10:38 AM
9,124 posts, read 32,724,923 times
Reputation: 3536
Does anyone ever read the leases and other documents before they sign? I can guarantee that all of the issues being discussed are clearly spelled out in the documents- what you do/don't pay for, who you'll be paying, how you'll be billed, what the admin charges are, etc. I've rented 1/2 a dozen apartments in 3 different states, and always knew what my responsibilities were because I read what I had to sign......
Reply With Quote Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.

Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply

Loading data...
Based on 2000-2016 data
Loading data...

Hide US histogram

Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > U.S. Forums > Georgia > Atlanta
Similar Threads
Follow City-Data.com founder on our Forum or

All times are GMT -6. The time now is 05:01 PM.

2005-2019, Advameg, Inc. | Please obey Forum Rules | Terms of Use and Privacy Policy

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 - Top