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I had my 2004 A4 in my dealership to fix some noise and they got into an accident with it while test driving it. As you may know the east coast got a lot of snow which was the cause of the accident. The front left side got hit by another car that couldnt stop at an intersection due to the road condition.
The car isn't crushed or anything like that. It looks like it's mostly body damage at the point of impact. The head light, the bumper, part of the hood, front left quarter panel. The air bags deployed so the impact must have been significant. I'm not an autobody expert, but I would say cost will be at least $5K.
Now, as expected, the dealership will pay for the repair caused by the accident and they gave us a loaner car until everything is fixed. But for some reason, I feel like something more should be done. What do you all think? Do I have a case to make any additional claim?
As an employee at a dealership (I haven't asked, but this is my knowledge), the liability of the dealership is restricted to restoring the auto back to the condition it was in when you brought it to them for repairs. The signature you gave to the service advisor pretty much gives them the authorization to do that.
The techs have to drive a car to find the noise. They also have to drive it afterwards to make sure they fixed the noise. Sounds like it was not the techs fault. The dealer is doing what they can do, and a loaner car at that, if you aren't happy with the car once it is fixed, keep complaining.Unfortunately accidents do happen, especially with the snow.
I would also ask for the diminished value of the car - assuming the damage is extensive enough that the day before it was wrecked you could have theoretically traded it in for more than you could after it has been repaired, b/c the wreck will show as part of the cars records. Every time I have been in an accident (some severe rear ends where I was stopped and the other person was flying), I have been able to get the car repaired as well as received a check for the diminished value. Not sure if that is the law in all states, and I've been told that it is not required to be offered, that you have to know to ask for it.
Yes, they are taking care of it, and I certainly don't want to make any outrageous claims. But the car was accident free before this happened (2004 AUDI A4 with about 60K miles) and they say the car is never the same after something like this happens. And I'm concerned about any future side effects.
I had my 2004 A4 in my dealership to fix some noise and they got into an accident with it while test driving it. As you may know the east coast got a lot of snow which was the cause of the accident. The front left side got hit by another car that couldnt stop at an intersection due to the road condition.
The car isn't crushed or anything like that. It looks like it's mostly body damage at the point of impact. The head light, the bumper, part of the hood, front left quarter panel. The air bags deployed so the impact must have been significant. I'm not an autobody expert, but I would say cost will be at least $5K.
Now, as expected, the dealership will pay for the repair caused by the accident and they gave us a loaner car until everything is fixed. But for some reason, I feel like something more should be done. What do you all think? Do I have a case to make any additional claim?
I would also ask for the diminished value of the car - assuming the damage is extensive enough that the day before it was wrecked you could have theoretically traded it in for more than you could after it has been repaired, b/c the wreck will show as part of the cars records. Every time I have been in an accident (some severe rear ends where I was stopped and the other person was flying), I have been able to get the car repaired as well as received a check for the diminished value. Not sure if that is the law in all states, and I've been told that it is not required to be offered, that you have to know to ask for it.
That's what I was thinking but could not articulate. Thanks. I don't think I would be out of line to ask that.
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