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Old 08-27-2009, 02:19 PM
 
158 posts, read 185,086 times
Reputation: 180
Default Time Warner Cable problems

I work a lot and don't have a lot of time to watch T.V. but it seems everytime I have tried to watch the Time Warner Cable feed has been going in and out. It makes watching the TV almost pointless. The Astros-Cardinals game right now is pretty much unwatchable. Is anybody else having these problems? Can we get a refund?
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Old 08-27-2009, 02:21 PM
 
2,312 posts, read 3,012,212 times
Reputation: 1210
Time Warner sucks. They couldn't pay me to use their service. We switched to Dish Network years ago and have been very happy. Don't know about a refund, but I would at least switch to a different service.
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Old 08-27-2009, 02:36 PM
 
Location: PF, TX
19 posts, read 54,346 times
Reputation: 23
See if you can get AT&T Uverse. Free installation and $250 cashback offer right now if you order online. I've had zero problems with spotty service in the year and 1/2 I've had the service.

Time Warner is terrible.

trey
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Old 08-27-2009, 03:00 PM
 
80 posts, read 22,487 times
Reputation: 29
Quote:
Originally Posted by JohninAustin View Post
I work a lot and don't have a lot of time to watch T.V. but it seems everytime I have tried to watch the Time Warner Cable feed has been going in and out. It makes watching the TV almost pointless. The Astros-Cardinals game right now is pretty much unwatchable. Is anybody else having these problems? Can we get a refund?
I never have any problems with Time Warner, you want to know why. I got rid of them 5 years ago and I will never ever have another problem with them.
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Old 08-27-2009, 04:18 PM
Status: "Back to the grind" (set 28 days ago)
 
Location: Jollyville
2,725 posts, read 5,510,703 times
Reputation: 2059
I'm one of those people who have had nothing but good experiences with Time Warner. Call them and ask them to send a tech out to the house. They installed a booster in our house and rewired when we went to digital because the original wiring didn't pick up the digital signal very well. It's worth a try.
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Old 08-27-2009, 04:22 PM
 
Location: Central Texas
12,565 posts, read 12,545,197 times
Reputation: 7724
You won't hear me defending TW much. But if your signal is bad, why aren't you complaining about it? Call them and make them fix it.

That's what I have done - several times - and escalated if necessary. Eventually they took care of it and my cable has generally been stable.

I would switch to satellite or something else - but I have no real choice for broadband other than Roadrunner.
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Old 08-27-2009, 04:58 PM
 
Location: Austin, TX
14,316 posts, read 20,100,568 times
Reputation: 6347
Quote:
Originally Posted by JohninAustin View Post
I work a lot and don't have a lot of time to watch T.V. but it seems everytime I have tried to watch the Time Warner Cable feed has been going in and out. It makes watching the TV almost pointless. The Astros-Cardinals game right now is pretty much unwatchable. Is anybody else having these problems? Can we get a refund?
I had similar problems with them a few years ago. I had to call and complain everytime it happened for about a month before they finally came out and replaced the cable into my house, and I have not had a problems since. They will give you a refund or credit but only for the days you call and say you have no service.
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Old 08-27-2009, 07:41 PM
AGA
 
Location: Knoxville, TN
729 posts, read 1,814,218 times
Reputation: 203
Satellite all the way!
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Old 08-27-2009, 07:53 PM
 
Location: Fairfield County, CT
7,103 posts, read 4,843,454 times
Reputation: 3835
The problem with TW is that if you need a technician to come to your house you have to retire! They give you a six hour service window-- almost always during business hours unless you scream and yell Then when the first technician doesn't fix the problem, which has always been the case, you have to take another afternoon off for another technician to come and not fix it. Took them four visits to get my internet working after they erronously disconnected it.

I had to be here for all the appointments. At the time I was working for someone else, and had to take a lot of time off. They are truly disgraceful.
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Old 08-27-2009, 08:13 PM
 
Location: Dripping Springs , TX
787 posts, read 1,715,362 times
Reputation: 205
I've had no problem with Saturday or even Sunday appointments from TW.
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