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Unread 08-27-2009, 02:19 PM
 
158 posts, read 160,132 times
Reputation: 179
Default Time Warner Cable problems

I work a lot and don't have a lot of time to watch T.V. but it seems everytime I have tried to watch the Time Warner Cable feed has been going in and out. It makes watching the TV almost pointless. The Astros-Cardinals game right now is pretty much unwatchable. Is anybody else having these problems? Can we get a refund?
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Unread 08-27-2009, 02:21 PM
 
2,189 posts, read 2,656,116 times
Reputation: 1127
Time Warner sucks. They couldn't pay me to use their service. We switched to Dish Network years ago and have been very happy. Don't know about a refund, but I would at least switch to a different service.
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Unread 08-27-2009, 02:36 PM
 
Location: PF, TX
19 posts, read 50,382 times
Reputation: 23
See if you can get AT&T Uverse. Free installation and $250 cashback offer right now if you order online. I've had zero problems with spotty service in the year and 1/2 I've had the service.

Time Warner is terrible.

trey
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Unread 08-27-2009, 03:00 PM
 
80 posts, read 16,753 times
Reputation: 29
Quote:
Originally Posted by JohninAustin View Post
I work a lot and don't have a lot of time to watch T.V. but it seems everytime I have tried to watch the Time Warner Cable feed has been going in and out. It makes watching the TV almost pointless. The Astros-Cardinals game right now is pretty much unwatchable. Is anybody else having these problems? Can we get a refund?
I never have any problems with Time Warner, you want to know why. I got rid of them 5 years ago and I will never ever have another problem with them.
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Unread 08-27-2009, 04:18 PM
Status: "Achoooo!!!!" (set 6 days ago)
 
Location: Jollyville
2,583 posts, read 4,902,693 times
Reputation: 1858
I'm one of those people who have had nothing but good experiences with Time Warner. Call them and ask them to send a tech out to the house. They installed a booster in our house and rewired when we went to digital because the original wiring didn't pick up the digital signal very well. It's worth a try.
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Unread 08-27-2009, 04:22 PM
 
Location: Central Texas
11,127 posts, read 10,363,230 times
Reputation: 6451
You won't hear me defending TW much. But if your signal is bad, why aren't you complaining about it? Call them and make them fix it.

That's what I have done - several times - and escalated if necessary. Eventually they took care of it and my cable has generally been stable.

I would switch to satellite or something else - but I have no real choice for broadband other than Roadrunner.
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Unread 08-27-2009, 04:58 PM
 
Location: Austin, TX
13,803 posts, read 16,936,963 times
Reputation: 5972
Quote:
Originally Posted by JohninAustin View Post
I work a lot and don't have a lot of time to watch T.V. but it seems everytime I have tried to watch the Time Warner Cable feed has been going in and out. It makes watching the TV almost pointless. The Astros-Cardinals game right now is pretty much unwatchable. Is anybody else having these problems? Can we get a refund?
I had similar problems with them a few years ago. I had to call and complain everytime it happened for about a month before they finally came out and replaced the cable into my house, and I have not had a problems since. They will give you a refund or credit but only for the days you call and say you have no service.
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Unread 08-27-2009, 07:41 PM
AGA
 
Location: Knoxville, TN
729 posts, read 1,698,060 times
Reputation: 201
Satellite all the way!
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Unread 08-27-2009, 07:53 PM
 
Location: Fairfield County, CT
6,512 posts, read 4,105,356 times
Reputation: 3503
The problem with TW is that if you need a technician to come to your house you have to retire! They give you a six hour service window-- almost always during business hours unless you scream and yell Then when the first technician doesn't fix the problem, which has always been the case, you have to take another afternoon off for another technician to come and not fix it. Took them four visits to get my internet working after they erronously disconnected it.

I had to be here for all the appointments. At the time I was working for someone else, and had to take a lot of time off. They are truly disgraceful.
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Unread 08-27-2009, 08:13 PM
 
Location: Dripping Springs , TX
787 posts, read 1,588,860 times
Reputation: 203
I've had no problem with Saturday or even Sunday appointments from TW.
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