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Old 09-06-2010, 06:37 PM
 
1,492 posts, read 6,940,866 times
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If you buy a new car and a few weeks later- less than a month, the power steering goes out and is virtually impossible to steer...

it goes in the shop, the part must be ordered and will take a few days.

Are they supposed to give you a loaner?

My sister is in the situation and they would not provide her a loaner but would 'rent' one to her. I've always had a loaner when a new car was in the shop...so this sounds really strange to me. But my last new car breakdown was 2 years ago so things may have changed.

Anyone know? It is Ford so should Ford provider her one or should the dealership? Or is it just "too bad, we'll call you a cab so you can get home"
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Old 09-06-2010, 06:43 PM
 
Location: SF Bay Area
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The proper thing to do (what I would expect for myself) is for them to give her an equivalent or better loaner vehicle. I'd be a bit peeved about being given a rental car. I'd be more concerned about the fact that a new car loses a major component in less than a month of ownership.
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Old 09-06-2010, 07:12 PM
 
Location: North Beach, MD on the Chesapeake
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When it's happened to me the dealer paid for a rental car, they really didn't have a "loaner" fleet per se.
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Old 09-06-2010, 07:40 PM
 
Location: SF Bay Area
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Quote:
Originally Posted by North Beach Person View Post
When it's happened to me the dealer paid for a rental car, they really didn't have a "loaner" fleet per se.
Infiniti and BMW dealers both provide loaners. Maybe down market dealers aren't able to offer this. I guess this is where the difference comes in when it comes to dealer service quality.
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Old 09-06-2010, 07:40 PM
 
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These days old ways and past courtesy are gone. I don't think most dealerships keep extra cars and even a rental should be welcome. I heard of a case where no car (even not a rental) were provided. In general, customer service and support are at their lowest ever.
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Old 09-06-2010, 07:51 PM
 
Location: West Michigan
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I think it really depends on the individual dealership. We have two Ford dealers in this area and they are like night and day. One will bend over backwards to provide great service (including either a loaner or paying for a rental), and the other wouldn't give give you a glass of water if you burst into flames in their lobby.
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Old 09-06-2010, 07:56 PM
 
Location: Eastern NC
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Yeah, depends on the dealer, she should insist on a loaner, especially since it is new.
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Old 09-06-2010, 07:58 PM
 
Location: SF Bay Area
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I wouldn't buy a car from a dealer that doesn't offer a loaner. It tells you that they cut corners on service and it will make your life less pleasant if anything happens to go wrong with the car.
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Old 09-06-2010, 08:03 PM
f_m
 
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Quote:
Originally Posted by VegasGrace View Post

Are they supposed to give you a loaner?
No, they only have to provide warranty work because that is what they get paid on, not on loaner cars. However, most upscale brands tend to, but it may be possible to find someone that is not a luxury brand that does, it's just not going to be common.
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Old 09-06-2010, 08:10 PM
 
Location: SF Bay Area
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Although its true that they aren't obligated to provide anything more than warranty work, it only seems fair that they provide you with transportation while they work on the broken car they sold you. Unless you happen to have a second mode of transportation you're pretty much screwed when it comes to getting to work and taking care of errands. These type of service perks differentiate a quality dealership from a sub par one.
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