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I've purchased two Nissans from the same dealer because I like the salesman but their service department sucks. They sold me one of these pre-packaged service deals with my last Nissan that turned out to be a total joke. I paid $99 for the privilege of overpaying for all the other service that comes with it!
I was supposed to get a free dent repair in the plan but they said because I had a couple of oil changes done elsewhere that I didn't follow the plan so I couldn't have the dent repair!
Also the last time I was there the mechanic was in the office having a huge argument with one of the service writers while I was paying my bill. I couldn't believe it. I simply told them "I won't be coming back"
I just bring it to Tires Plus now. They seem more professional and courteous anyway.
Years ago I took in my Fiero for a stalling problem, with an engine light (code 32, EGR system). I figured a sensor was bad, and they could find it easily using the computer.
They called me back, said my engine coil and wires were bad and arching, and it would be $$$ to replace. I said, what about the engine light. They claimed it was from the ignition system.
I already read the code, I knew this was BS. I also had just tuned the car up a few weeks prior, including new wires and coil. I knew they were fine. (Car ran great once started, except for occasional stalling from idle... it definately did not have an arching problem).
I told them not to repair, due to my recent work, and that I would return the parts for exchange.
When I picked the car up, it wouldn't run. They poked a pin hole in the coil to distrubutor wire, so it would arc, and gave me some "quality used" wires which arched all over.
Never did get resolution, taking it through GM customer service, the state DMV complaint process, etc.
"Bad service auto service department experiences?"
I do my own wrenching. But I don't have an alignment machine- following along?
Since I can't get straight answers out of my daughter about the condition of her car (E36), I drive it on occasion to see how it doing.
Well a couple of months ago I noticed front tire looking a little thin on the outside, checked pressures, and with a quick drive I determined it needed an alignment. Off to the local G/Y.
As I'm driving home the ride seems a little harder, check pressures again- 15lbs OVER the manufacturers suggested.
I called and raised Hell for fifteen minutes-
I got- "We didn't add air to the tires", " Your gauge most be wrong"- This one really ticked me off!
Reading right or not, it's still 15lbs over, A$$HOLE!
My conversation ended the same way- "I won't be back!"
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