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Based on other posts, I have to ask: Is the cause of the problem known? It seemed like it was in the OP, so why would anyone replace the fuel pump also?
Since the pump is not hard to get at, and the existing pump has only 20K miles on it, I would agree with most of the experienced mechanics who have weighed in, and just replace the lines, leave the pump alone. I would take a look at any sock filter on the pump and make sure it's clean.
Replacing the pump would spend money for essentially no value. You can't fix what ain't broke.
I would take the vehicle back to the dealership and have it repaired under warranty.
I doubt it's still under any kind of labor/part warranty at 20k miles since the repair. The car is certainly under no manufacturer warranty since it is, what 15 years old? Any "warranty" would only be on individual repairs and it is rare that those would be for more than 12 months or 12,000 miles.
The hoses are not rocket science, so I would definitely go for number 1, however, in this goofy society we live in sometimes you have to cover your tail. I have tried to do people favors like that and a lot of times they "forget" that you did them a favor if a problem ever comes up and they get all crappy with you.
If you do get them to agree to door number one, make sure you document it clearly on the receipt and have them sign that they agree 100% with your suggestion. You are held to a high standard as you are the professional, and sometimes that can bite you .
Sad we have to be that way, but people suck sometimes, even ones we try to help out.
I doubt it's still under any kind of labor/part warranty at 20k miles since the repair. The car is certainly under no manufacturer warranty since it is, what 15 years old? Any "warranty" would only be on individual repairs and it is rare that those would be for more than 12 months or 12,000 miles.
I would be willing to bet they could get it covered under warranty, with a little effort on the vehicle owners part . I have 25 years experience as a technician and a shop owner, some of those years were at a dealership, in that time I witnessed and performed some repairs under warranty that was technically out of warranty by many miles, and in some cases years. I was astonished on more than one ocaission. A conversation with the service manager can make a big difference.
The easy argument is that the hoses should have been repalced at the same time the new pump was installed due to the age and mileage of the vehicle at the time, I know for a fact that I would have done so based on that information alone were I to have done the repair.
Alright alright - I know you're all literally wetting yourself in excited anticipation of "the answer..."
I presented him his options. He chose #1. 4" of 3/8" fuel line & 2 small clamps later, we're in business. My written warranty to him is that if the pump goes bad within 6 months, he'll be charged for a new pump, but I'll do the labor for free. All in writing. The guy can't lose. And, having been in there once, I know I could replace the fuel pump a second time in about 15 minutes.
A pastor buddy of mine says there's a 4 word guide to life: Happy Wife, Happy Life.
I'd expand that and say, "Happy Customer, Repeat Customer." This guy has been a customer for quite awhile. He has a 14-year old Volvo with about 125k on the ticker. He'll be back. And he'll bring family and friends. All in all, a good day.
Alright alright - I know you're all literally wetting yourself in excited anticipation of "the answer..."
I presented him his options. He chose #1. 4" of 3/8" fuel line & 2 small clamps later, we're in business. My written warranty to him is that if the pump goes bad within 6 months, he'll be charged for a new pump, but I'll do the labor for free. All in writing. The guy can't lose. And, having been in there once, I know I could replace the fuel pump a second time in about 15 minutes.
A pastor buddy of mine says there's a 4 word guide to life: Happy Wife, Happy Life.
I'd expand that and say, "Happy Customer, Repeat Customer." This guy has been a customer for quite awhile. He has a 14-year old Volvo with about 125k on the ticker. He'll be back. And he'll bring family and friends. All in all, a good day.
Seems prudent.
Quote:
Originally Posted by GarageLogic
...but it's in pristine condition. Seriously. Not a scratch, dent, speck of rust. New tires. "Best of Kansas" sounds awesome on the stereo.
Carry on My Wayward Son before we become Dust in the Wind.
The 1984 original or the 1999 reissue?
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