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Old 12-05-2014, 05:38 PM
 
783 posts, read 561,845 times
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https://www.subaru.com/my-subaru/mai...edule2002.html

Auto Repair and Maintenance Estimates | Auto Shop and Mechanic Ratings
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Old 12-05-2014, 06:37 PM
 
2,079 posts, read 3,240,681 times
Reputation: 1552
Hello Everyone,

First of all, thank you so much for such great replies and information. I do not mind being critcized re: my facts, attitude or anything. I want only the truth and so I thank you all. My husband and I are trusting people and we are not cheapskates. Far from it: We did, I admit, tell the service department at the old and new dealership (the old was sold to the new, same place and where we bought this Forester new in '02), yes, "do what you feel needs to be done". We never once quibbled over the bill and we did get estimates ahead of time. My husband is retired for for about 8 years I was the only one to bring the car in and have the service department talk it over with me and have them do the work. Yes, I am totally an illiterate when it comes to cars. But the local service guy changed the hoses and now someone says they don't need a change if they are just soft, that is normal? So, who am I to believe, the service at Subaru or the local mechanic? And we ALWAYS would approve flushing the transmission if it was needed and we would always pay for it. I assumed they would tell me if it was needed or not. OK, not smart, I admit it, but I am also so busy with so many other things in my life, we do rescue work with cats, I am never ever free for "extra" study and learning about cars. Re: the timing belt: I would not have asked to have it done had not two things happened: At least one poster in this same Automobile forum told me to ignore the miles and pay attention to the age of the car, so we asked to do it, and I myself said to please replace the water pump at the same time. No, I never asked for the old parts back. Like I really know what they are supposed to look like? And a dishonest place could hand me someone else's parts, not to be accusatory. I know that there are perfectly wonderful and decent mechanics, many. But to go to the local place and they show us brown transmission fluid? When it had been allegedly changed? Yes, there is a huge difference in flushing it but knowing me I had it flushed a few years earlier at least. (I have to find the folder - we saved all bills and details.) Finally, my friend, a cat rescuer like me, get this, she's a former auto mechanic of 30 years duration (!) and now she is a rescuer and also a Gesalt therapist LOL! The truth! She told me she wrecked her own beloved 2002 Forester for not doing the timing belt and so she warned me to do it. Of course, she drives upstate hundreds of miles regularly. We don't. My location for the poster who asked, and yes, I'd LOVE a good referral: Northeast Queens, NYC. But I am willing to go a bit further out. After all, our dealer is in Port Washington, Nassau County. I want to repeat here that I am not dissing auto mechanics. I am just not happy because SOMEONE was not telling the truth. That's all.
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Old 12-05-2014, 06:43 PM
 
Location: Eastern Washington
13,420 posts, read 42,789,579 times
Reputation: 11519
Trust not in the $tealer. Tough lesson but now you have learnt it.
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Old 12-05-2014, 06:55 PM
 
Location: Florida
1,626 posts, read 2,024,186 times
Reputation: 1073
Quote:
Originally Posted by Martha Anne View Post
.... I want to repeat here that I am not dissing auto mechanics. I am just not happy because SOMEONE was not telling the truth. That's all.
As an Ex-tech myself I can honestly say I wouldn't trust 95% of them. Finding a good tech for most people is harder than finding a good doctor! When you find one, hold on to them...and treat them well.

As I was inferring in my earlier post, it may not have been the dealer who was steering you wrong, it was probably the private shop selling you things you didn't need. You like to be proactive in your repairs, and mechanics everywhere love you for that $$!! The trick is finding a good mechanic that will tell you what you DON'T need.
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Old 12-05-2014, 07:04 PM
 
6,128 posts, read 3,331,721 times
Reputation: 13019
I thought I'd find the usual rant here of the dealer charging but not performing the service but instead I see someone annoyed at the dealer for NOT running up the bill. Brown transmission can be just fine.


"The Color of Automatic Transmission Fluid


The color of automatic transmission fluid can suggest an automatic transmission problem. Using only the color of the fluid as a guide can also be misleading. When transmission problems exist, other symptoms are normally present. We should be cautious of businesses that sell repair based only on the automatic transmission fluid color. Knowing the normal color and looking for other symptoms can help prevent scams.
Many times folks come in thinking they need automatic transmission repair. Sometimes repair is needed and often it is not. The reason these people felt repair was needed is, another shop told them the automatic transmission fluid was dark. Selling a transmission flush is very profitable and fluid color is often used as an excuse to sell an unneeded service.

Clean automatic transmission fluid

New automatic transmission fluid has a bright to dark red, translucent color. The red color is the result of dye that is added to the transmission fluid for identification. Color is NOT an indication of the quality of the fluid nor the condition. An automatic transmission can have a significant amount of wear and still have clean red fluid. It could also have dark fluid and still be in great condition. The color of automatic transmission fluid, taken out of context, means very little."
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Old 12-05-2014, 07:37 PM
 
2,079 posts, read 3,240,681 times
Reputation: 1552
OMG.

Sigh. I yelled at the service manager at the dealership. Maybe I should not have.

What about the hoses being the same since 2002? So, I take it from one poster that they could be fine. Wonder if we were "taken" by the local mechanic.

I went to Yelp and got complaints (saw complaints about the dealer's service. But there are always complainers.

Just an aside: We non-mechanics are often at the mercy of professional mechanics. I care for sick and injured animals all day long. All our discretionary money goes to vet care that I KNOW is good for them and heals them. But I am doing research on veterinary care all day long. I run around constantly. Do I have time to learn about car repair? Not really! Any more than most of you have time to do what I am doing with dogs or cats.

Not that most people don't understand. But I am just trying to explain how hard it is to know what to do, who to trust, etc.



Quote:
Originally Posted by kokonutty View Post
I thought I'd find the usual rant here of the dealer charging but not performing the service but instead I see someone annoyed at the dealer for NOT running up the bill. Brown transmission can be just fine.


"The Color of Automatic Transmission Fluid


The color of automatic transmission fluid can suggest an automatic transmission problem. Using only the color of the fluid as a guide can also be misleading. When transmission problems exist, other symptoms are normally present. We should be cautious of businesses that sell repair based only on the automatic transmission fluid color. Knowing the normal color and looking for other symptoms can help prevent scams.
Many times folks come in thinking they need automatic transmission repair. Sometimes repair is needed and often it is not. The reason these people felt repair was needed is, another shop told them the automatic transmission fluid was dark. Selling a transmission flush is very profitable and fluid color is often used as an excuse to sell an unneeded service.

Clean automatic transmission fluid

New automatic transmission fluid has a bright to dark red, translucent color. The red color is the result of dye that is added to the transmission fluid for identification. Color is NOT an indication of the quality of the fluid nor the condition. An automatic transmission can have a significant amount of wear and still have clean red fluid. It could also have dark fluid and still be in great condition. The color of automatic transmission fluid, taken out of context, means very little."
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Old 12-05-2014, 07:48 PM
 
Location: Florida
1,626 posts, read 2,024,186 times
Reputation: 1073
Quote:
Originally Posted by Martha Anne View Post
.... We non-mechanics are often at the mercy of professional mechanics. I care for sick and injured animals all day long. All our discretionary money goes to vet care that I KNOW is good for them and heals them. But I am doing research on veterinary care all day long. I run around constantly. Do I have time to learn about car repair? Not really! Any more than most of you have time to do what I am doing with dogs or cats.

Not that most people don't understand. But I am just trying to explain how hard it is to know what to do, who to trust, etc.

Martha Anne, if you could find me a trustworthy veterinarian that didn't try and over-charge me everytime...well, I'd fix your cars for free. We help with animal rescue and have fostered. When going to a vet I feel like you feel going to a mechanic. (although a little more sceptical, which I think is a good thing)
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Old 12-05-2014, 08:23 PM
 
2,079 posts, read 3,240,681 times
Reputation: 1552
Quote:
Originally Posted by HarborRat View Post
Martha Anne, if you could find me a trustworthy veterinarian that didn't try and over-charge me everytime...well, I'd fix your cars for free. We help with animal rescue and have fostered. When going to a vet I feel like you feel going to a mechanic. (although a little more sceptical, which I think is a good thing)
By no means do I like a lot of veterinarians and have unfortunately dealt with one who cared not for the animals but himse$f.

But I have also met and dealt with some GREAT vets. Who did not try to overcharge.

It took us more than 10 years to find a vet who was this: honest, competent, smart and altruistic, not to mention up to date. It took many vets to find that but we finally did.

Not easy, I agree with you there.
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Old 12-05-2014, 09:23 PM
 
576 posts, read 451,081 times
Reputation: 893
I keep old belts and hoses as spares.
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Old 12-06-2014, 01:06 AM
 
Location: Washington, DC & New York
10,755 posts, read 25,559,421 times
Reputation: 6681
That is absolutely terrible to have lost confidence in a mechanic that you thought had the best interests of your vehicle, and your safety, at heart. From what I recall, you park the car outside your garage, so I would definitely not keep belts and hoses from 2002 in service, regardless of the mileage, because it is inexpensive insurance not to break down on the highway, or worse, the bridge, due to a ruptured hose. Given your operating environment and vehicle storage, you definitely would have needed a set of tires, new hoses, and the timing belt, so do not second guess your decisions to have that work completed.

My aunt has a mechanic whom she trusts, even bringing him her less-than-a-year old Volvo that is still under warranty, with beyond low mileage, owing to the fact that she has a couple of vehicles in the city, and is usually traveling, so they rarely get driven. Her other car has a bit more mileage ~22k, but it's an out-of-warranty 2007 station wagon that he has maintained since new. She usually does not keep cars when the warranty expires, owing to the fact that she lives alone, and depends upon her cars to start up and go when she does decide to drive somewhere, and, like you, never quibbles over the cost. If she is told she needs new tires, and the wagon has had a set, even with low mileage, it's done. Unfortunately, he is a Volvo specialist only, and is in Westchester, but she brings her vehicles from the city to him, so he would not be a good referral for your Subaru.

I do hope that you find a good mechanic in Queens or Nassau, who is a trustworthy Subaru specialist.
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