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Had a rock flown in to the windshield and cracked it, would they have taken the same "out of our control" stance? Of course not, it would be their responsibility to replace it. Same goes for a tire. I would have made a big stink until they replaced it free of charge.
But since you accepted their offer (although it was terrible), you are bound by it as you would a contract. Your only remedy is to complain and not take your car there ever again.
It's a 'he say's' 'she says' situation. If the dealership wants in good faith your business they would probably suck it up. Their insurance probably would cover the costs.
If the dealer is not co-operative, life's too short for this kind of hassle, suck it up and find another dealer to work with.
Had a rock flown in to the windshield and cracked it, would they have taken the same "out of our control" stance? Of course not, it would be their responsibility to replace it. Same goes for a tire. I would have made a big stink until they replaced it free of charge.
But since you accepted their offer (although it was terrible), you are bound by it as you would a contract. Your only remedy is to complain and not take your car there ever again.
But that's an easier scenario to prove. You'd notice whether there's a crack on the windshield before you dropped it off at the dealer.
Had a rock flown in to the windshield and cracked it, would they have taken the same "out of our control" stance? Of course not, it would be their responsibility to replace it. Same goes for a tire. I would have made a big stink until they replaced it free of charge.
But since you accepted their offer (although it was terrible), you are bound by it as you would a contract. Your only remedy is to complain and not take your car there ever again.
Quote:
Originally Posted by jaypee
But that's an easier scenario to prove. You'd notice whether there's a crack on the windshield before you dropped it off at the dealer.
jaypee is right, the dealer would have also noted the crack on the windshield during the inspection of the car, and reminded the customer, or noted it on the work order.
Contact the owner. If the owner is never available he will have a general manager who is authorized to handle the problem. In most states the dealer is actually not responsible for damage to your car, your insurance is; but there is no way they should profit from this situation which will be the case if they charge you "employee rate". You should settle for nothing higher than their actual cost for the tire and free labor.
jaypee is right, the dealer would have also noted the crack on the windshield during the inspection of the car, and reminded the customer, or noted it on the work order.
Both of you missed the point obviously.
The point was that the dealer could skirt responsibility in both situations with the same "act of God" defense but most customers wouldn't let the cracked windshield go like they would a flat tire. Even though both have similar replacement costs.
Cracked windshield and you have comprehensive insurance then it's no big deal, it get's replaced, the insurance covers the cost, you get no dings on your insurance file.
... In most states the dealer is actually not responsible for damage to your car, your insurance is . . .
How do you figure?
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