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Hello, We just traded in our vehicle for a new vehicle. We signed the contract and via email told the people that there was nothing major wrong with our car just the regular wear and tear. They brought the contract and we signed it, but they never asked to look at our trade-in. When they picked up the car, they called and asked why we didn't tell them about the steering noise. I explained that it's been like that and we were advised that it just needed to be greased but it wasn't anything major. Apparently, they are now telling us that we owe for the repair and that it will cost $750. Are we responsible for this cost or should they even be calling us for money. They said we are, but I don't see anything in our signed documents that backs them up. the only thing I found is if the Trade-in value differed, or if it was a salvaged vehicle. Are they not buying them as-is?
Hello, We just traded in our vehicle for a new vehicle. We signed the contract and via email told the people that there was nothing major wrong with our car just the regular wear and tear. They brought the contract and we signed it, but they never asked to look at our trade-in. When they picked up the car, they called and asked why we didn't tell them about the steering noise. I explained that it's been like that and we were advised that it just needed to be greased but it wasn't anything major. Apparently, they are now telling us that we owe for the repair and that it will cost $750. Are we responsible for this cost or should they even be calling us for money. They said we are, but I don't see anything in our signed documents that backs them up. the only thing I found is if the Trade-in value differed, or if it was a salvaged vehicle. Are they not buying them as-is?
you have a signed contract? tell them to go pound sand.
They brought the contract and we signed it, but they never asked to look at our trade-in.
They are the buyers of the car. They should have done their due diligence. Now they are upset that they didn't? If they have the car and a signed title saying it is theirs....it is theirs and everything that comes with it being theirs.
This is on them.
Granted I am not a lawyer and for $750 it might not be worth it to hire one. However, maybe there is a local BBB or consumer advocacy group that you can consult?
What do they expect you to do? Pay them to fix it? How about they let you fix the car yourself? Or you can take it to another place to get it fixed? Of course not....
If it was me I would not say anything more to the dealer. Hopefully, you have another dealer in town that can help you with your new car....I couldn't imagine the dealer you got it from being to helpful moving forward.
Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
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Read the contract. There is probably language in there to back up their demand for you to pay for the repairs. In a similar situation, a former employee of mine traded in a car, and when the dealer got the title discovered that it was
marked "salvage." Even though they had seen, inspected and driven it, the language in the agreement enabled them to
adjust the value (down) and required her to come up with more down to make up the difference.
I did review the contract to make sure and it just states that if the payoff is different, or if it is salvaged then we would have to pay the difference. I don't see anything that states that we are required to pay for repairs. They asked me by email if there was any damage and I told them no just the regular wear and tear because to me that squeaking was regular wear and tear. We drove it like that for three years so we didn't think it was an issue. He came to my job to bring the new vehicle so we could look at it, but never asked to see the Trade-in. We then signed the papers and he took the new vehicle back to have it cleaned and paint retouched in a couple places. When he brought the car back, he picked up ours and then sent me a text asking what the loud noise was. I told him from what I understood it just needed to be greased and he never brought it back, he took it and then called later to tell us we need to pay for the repairs. Now he is telling us that we misrepresented the trade in. I did let him know that we are not mechanics so we did not misrepresent anything and everything was to the best of our knowledge. He tried to tell me that if we wanted we could take our vehicle back and give them theirs back, but from my understanding once the loan has been approved by the bank it is no longer their vehicle.
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