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Old 01-11-2019, 08:03 PM
 
Location: Montreal -> CT -> MA -> Montreal -> Ottawa
16,291 posts, read 25,831,683 times
Reputation: 25407

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I have a 2018 Subaru Crosstrek. It's less than a year old.

It's been horribly cold the last few days (e.g. 1 degree Fahrenheit) but I work from home, so the car's been sitting outside in that cold for the last two days.

Today I had to run to the grocery store. The car started without a problem and off I went. I was in the store for 15-20 minutes and when I came out, my car wouldn't start. No sound of the engine trying to turn over. Nothing. I'm guessing that it's not a battery issue because my Android Auto and radio came on, no problem. But the car wouldn't start.

I flipped through the owner's manual to see if I could find a "trick" to this. Nope. Tried to start the car again. Nope to that too.

I put the key in the ignition with the Android Auto and radio on while I called Subaru CARE to help me. While I was waiting to get connected to an agent, I tried to start the car again. SUCCESS! And I went home.

Any idea what this could be? Did it make a difference that I was running the battery for a few minutes while trying to reach Subaru CARE and that's why it started?

I have synthetic oil in it, if that makes a difference to your thoughts on this.

Any insight would be appreciated.

Thanks very much.
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Old 01-11-2019, 08:07 PM
 
Location: Eastern Washington
13,597 posts, read 43,415,753 times
Reputation: 11878
Maybe your battery is weak from the car sitting (the newer the car, the higher the "phantom" circuit drains on the battery) and the 15 minute trip to the store didn't recharge the battery fully?


A lot of new cars sit on dealer lots for many months so the battery might have been weak when you first got the car.


A trickle charger (Battery Tender or similar) might help this situation.


This car is new enough that you should be able to get this fixed on warranty, but of course you will have to be able to reproduce the problem.
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Old 01-11-2019, 08:09 PM
 
1,535 posts, read 541,385 times
Reputation: 2886
try this:
if you can, start your Subaru at home.
let it run for 10 minutes and turn it off.
take the key out and go back in your house.
attempt to start it 30 minutes later.

bottom line...try to replicate the problem.
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Old 01-11-2019, 08:13 PM
 
Location: Montreal -> CT -> MA -> Montreal -> Ottawa
16,291 posts, read 25,831,683 times
Reputation: 25407
Thanks, Mitch! Much appreciated! I should have mentioned that the car wasn't on a dealer's lot. It was built in Japan, put on a boat to here, and then I took delivery. But the battery wouldn't have been running during that time either, so your theory still works.

Do you think that the fact that I ran the Android Auto and radio for a few minutes before the final try made a difference because it was using the battery?
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Old 01-11-2019, 08:14 PM
 
Location: Montreal -> CT -> MA -> Montreal -> Ottawa
16,291 posts, read 25,831,683 times
Reputation: 25407
Thanks, Turkeydance. I'll do that tomorrow, for sure. Thanks!!
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Old Yesterday, 03:04 AM
 
12,160 posts, read 6,324,308 times
Reputation: 22350
The 2015 Outback had a recall for this symptom. The relay for the ignition system was vulnerable to condensation. It only happened in cold weather where you start the car, drive a short distance, turn it off. I never experienced the issue but they swapped out some relays during a routine oil change as a recall. The recall was WTG67.
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Old Yesterday, 06:55 AM
 
Location: Montreal -> CT -> MA -> Montreal -> Ottawa
16,291 posts, read 25,831,683 times
Reputation: 25407
Quote:
Originally Posted by GeoffD View Post
The 2015 Outback had a recall for this symptom. The relay for the ignition system was vulnerable to condensation. It only happened in cold weather where you start the car, drive a short distance, turn it off. I never experienced the issue but they swapped out some relays during a routine oil change as a recall. The recall was WTG67.
AWESOME! Thanks so much, Geoff.
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Old Yesterday, 07:15 AM
 
23 posts, read 2,724 times
Reputation: 54
And check the connections at the battery terminals for corrosion (you can wire brush them).
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Old Yesterday, 07:18 AM
 
Location: Montreal -> CT -> MA -> Montreal -> Ottawa
16,291 posts, read 25,831,683 times
Reputation: 25407
Quote:
Originally Posted by BarstowC View Post
And check the connections at the battery terminals for corrosion (you can wire brush them).
Thanks, Barstow! Added to the list for the dealer to take care of.
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Old Yesterday, 07:23 AM
 
Location: Metro Detroit Michigan
3,236 posts, read 869,965 times
Reputation: 2670
It’s a new vehicle touch it let dealer fix it why would anyone try to diganose a problem when it’s a new vehicle under warranty its up to the dealer to fix not for you to figure out. Don’t even open the hood just take it in.
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