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Old 02-06-2019, 07:08 AM
 
Location: Metro Detroit Michigan
3,449 posts, read 940,720 times
Reputation: 2791

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Quote:
Originally Posted by GeePee View Post
I own a Mercedes. They have 2 service intervals. A and B the A is an oil change and wiper blade change. Dealership charges $300. My local MB specialist charges $110. People will blindly pay though.
You drive an expensive vehicle than you pay for expensive service you know that before you sign the paperwork. I only pay $35 for a oil change at the dealer for my wife’s 2016 Kia Sorento.
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Old 02-06-2019, 11:50 AM
 
Location: Eastern NC
18,828 posts, read 17,152,470 times
Reputation: 16586
It depends on the dealer. Some are good, some bad. But if you have experienced a bad one, report them to the manufacturer. I am lucky to have a good Toyota dealer 2 miles away. They have always done excellent work on my vehicles. There is a Chrysler/Subaru dealer near me that I have heard is horrible and if I were to ever buy a Subaru I would go out of town to do it as I have heard one that is 45 minutes away is excellent.
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Old 02-06-2019, 04:28 PM
 
2,567 posts, read 945,946 times
Reputation: 4944
Quote:
Originally Posted by Range View Post
Is it true that dealership service departments are better compared to something like valvoline/Midas or is this just a myth that Iíve Been believing for years?

Or is it just that Subarus have bad dealer service departments?

My parents cars- Toyotas, BMWs, Mercedes, Lexus. No issues when they take it in for service. Oil is changed, right fluids used, bolts are tight. I bring my 2017 subaru, still under warranty, into a Subaru dealer and I get it back with loose lug nuts, jacked up alignment, loose oil plug(or overly tight), interior trim that isnít even put back together right. I try to do my own oil changes but itís kinda hard when they over tighten the drain bolt every time and the head gets stripped. And Iím pretty sure my current fill isnít the recommended 0W20 because Iíve been seeing extremely low MPGs. Iíve been to 2 different subaru dealers in 2 different parts of the country. Both over tightened my oil bolt, one left it loose when I told them to fix it.

What happens when you have complained about what they did or didn't do. Are they happy to rectify the errors?

I typically go to the dealer even if it costs more because I want dealer parts and their particular expertise with the model I bring in. I buy Fords and have never had any trouble with them or their dealer services.

I do go elsewhere for oil changes and rad flushes. I prefer the first-come first-serve shops that complete the job in an hour instead of an appointment with the dealer.
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Old 02-06-2019, 04:37 PM
 
5,109 posts, read 5,170,235 times
Reputation: 5161
Dealership can have qualified people. So can private shops.

Last edited by unit731; 02-06-2019 at 04:40 PM.. Reason: Spelling
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Old Today, 06:59 AM
 
3,454 posts, read 1,913,741 times
Reputation: 3907
My views on this topic have evolved over time.

I currently use an independent repair facility for my car. I found a good one. I trust their work and their prices are reasonable. It is more difficult to find a good independent repair facility than to just use the dealership service department. Google Reviews and Yelp make the process of finding a good independent easier, but you can never really know until you experience the place for yourself.

Having a good independent repair facility as a part of your life is a major quality of life enhancer.


I do not use chain places like Midas, Jiffy Lube, etc. I find that chain repair places tend to be the worst. Years ago, one chain place wanted to do some totally unnecessary work. The dealership service thought the problem was less extensive, and fixed for it less than this chain facility.
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