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Maybe they are doing this on purpose. If United has to offer reduced fare to get people on their planes becasue of their incident, American may have to offer reduced fares to compete then all the airlines will have to follow suit. However if every airline is equally likely to beat you up and send you to the hospital rather than to your destination, none of them will have a competitive edge and they can all keep their prices high.
LOL, seems to me though, that if the flying public figures on getting to their intended destinations, rather then being beat up and sent to the hospital, and after having paid a high price for their tickets to boot, such practices on the part of the airline industry would adversely affect their bottom line.
Can you see it? Strongarm Airlines? Brass Knuckles Airlines? Headlock Airlines? "To hell with our competitors, we'll beat YOU!!!!
She shoved him causing the stroller to fall down and strike her. The customer caused the stroller to hit her.
Mr Hero didn't see the events beforehand. He took the events out of context.
The FA behaved out of line by far. This is what happens when you put a lot of pressure on people in a small cramped environment. Management is to blame for most of the employee outbursts for creating such a hostile environment.
What you people don't realize is when dealing with large groups you have to treat everyone like they are dumb and be forceful. FAs cannot lose control of the cabin. Customer service takes a back seat to getting the job done - it has to or the airplane would never move.
Maybe they are doing this on purpose. If United has to offer reduced fare to get people on their planes becasue of their incident, American may have to offer reduced fares to compete then all the airlines will have to follow suit. However if every airline is equally likely to beat you up and send you to the hospital rather than to your destination, none of them will have a competitive edge and they can all keep their prices high.
I said it on the other thread. All airlines do this stuff. United, and now American, just were unlucky that pax filmed some of it and spread the news. If police need body cams, then so do crew members of an aircraft.
She shoved him causing the stroller to fall down and strike her. The customer caused the stroller to hit her.
Mr Hero didn't see the events beforehand. He took the events out of context.
The FA behaved out of line by far. This is what happens when you put a lot of pressure on people in a small cramped environment. Management is to blame for most of the employee outbursts for creating such a hostile environment.
What you people don't realize is when dealing with large groups you have to treat everyone like they are dumb and be forceful. FAs cannot lose control of the cabin. Customer service takes a back seat to getting the job done - it has to or the airplane would never move.
Really? With one kid on her hip and another in the car chair she had the strength and ability to shove the FA so forcefully that he dropped the stroller on her?
That FA not only lost control of the cabin, he lost control of himself. He was in the wrong job.
She shoved him causing the stroller to fall down and strike her. The customer caused the stroller to hit her.
Mr Hero didn't see the events beforehand. He took the events out of context.
The FA behaved out of line by far. This is what happens when you put a lot of pressure on people in a small cramped environment. Management is to blame for most of the employee outbursts for creating such a hostile environment.
What you people don't realize is when dealing with large groups you have to treat everyone like they are dumb and be forceful. FAs cannot lose control of the cabin. Customer service takes a back seat to getting the job done - it has to or the airplane would never move.
I haven't kept up with the news. Is this out there or something you heard because you work for the airline?
Regardless of what happened with her, his response to the man was aggressive and hostile. Not good when you're working in a customer service capacity. And I say that knowing I could NEVER serve the public because there are so many idiots that I'd lose my temper and my job in short order.
The idiot gate agent should have checked the stroller at plane-side and had it returned to the passenger
as she deplaned. Happens countless times a day! Considering the diminishing quality of airline service
personnel, nothing is surprising!
The idiot gate agent should have checked the stroller at plane-side and had it returned to the passenger
as she deplaned. Happens countless times a day! Considering the diminishing quality of airline service
personnel, nothing is surprising!
That's what I think happened. The stroller was supposed to be left at the aircraft door to be carried down and loaded in the baggage compartment. The women must have thought she could bring it on board. That's how I think the conflict began. That's where the agent got rough with her. It's just speculation, but it fits the known info so far.
That's what I think happened. The stroller was supposed to be left at the aircraft door to be carried down and loaded in the baggage compartment. The women must have thought she could bring it on board. That's how I think the conflict began. That's where the agent got rough with her. It's just speculation, but it fits the known info so far.
That's my take on it too, although nothing (at least that I can find), has been said as to what happened with the woman. I tbought it was standard procedure to check the stroller at at least the plane door (I thought they used to let parents wheel strollers down the jetway, and check the strollers at the door of the plane). If she tried to insist that she be allowed to keep the stroller with her during the flight, or perhaps try and stash it into an overhead bin (!!!???!!!), she'd have been out of line, and had she refused to check the stroller could have been required to get off the plane. Seems grabbing the stroller was a bit much on the part of the flight attendent, I could understand his frustration at trying to deal with so many people with those self-entitlement attitudes who want it their way or the highway, but that's where the professionalism of the flight attendents and crew should come in. Losing control like that flight attendent did helps nothing.
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