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when I lived in Boston I had Commerce and I was real happy with them. I had a car claim, and had
no problem with the claim, or an increase on the insurance. The claims person told me to bring the car to a honda dealer, and have it fixed, he even said to be sure they did a rebalanxe and alignment on the wheels. He also said to have them check all my fluids etc.,
I have had Commerce since my first car, in 2003. Since then I've been in two accidents (neither of which was my fault) and was very happy with the claims process. The rates are reasonable, too. I've done my homework and found that they're right in line with any other company.
Also, I know you're in Chelmsford, but I HIGHLY recommend the Ellis Insurance Agency in Framingham. They're a smaller outfit, but they offer some of the best service from an insurance company you could ask for. I also have my apartment insurance through them.
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