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As a follow-up, despite going with a recommendation from the association that handles answering services, we did not have a good experience. It was one of those $40/mo for a specific number of calls. Problems:
- Admin problems (ex. answering the phone incorrectly)
- Long wait times for callers
- Charges for hang-ups
- Rudeness to callers
- Misspelled names
- Unintelligible messages
- Message format that was hard to read
The service did the opposite of what was intended: customer care. It cost leads. It damaged existing relationships. We are back to answering our own phones.
Last edited by aaauger; 11-03-2008 at 12:49 PM..
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Answering Services?
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