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So just a typical day at work and client comes in and goes off on some of our techs. Its a small issue that was cause by the user trying to be smart and screw things up. Now he wants us to fix it, and doing so he being so rude about it. Telling us " Im losing money each time ya just sitting around", What this idiot fail to realize is we support over 4k business around the world, so our time is not dictated by one site. He didnt like that answer, but he has a choice to pay 10k in contract violation if he wants to break it or let us do our job and call in the issue he is having.
Another example is client calls in and complains that again, losing money each time has to call in to get a issue fixed. Be sure to throw " i am the owner" to get thing done quickly?
Even seen some " i am the owner" in SAMs clubs complaining about 2 cents at a check out.
Just because you own a business, doesnt qualify you head of the line..
Being a service provider sucks, whether it's janitorial, accounting, security or tech. If you're such a conglomerate that local managers don't have the option to drop obnoxious clients... oh, well.
There are lots of rude people in the world, now more than ever. I doubt that the percentage of rude business owners is significantly higher than the percentage or rude people who don't own businesses, you just see it more because, from the way it sounds, your company caters to businesses.
Go to work at the service desk of a big box retailer and you'll realize that the first day.
There are lots of rude people in the world, now more than ever. I doubt that the percentage of rude business owners is significantly higher than the percentage or rude people who don't own businesses, you just see it more because, from the way it sounds, your company caters to businesses.
Go to work at the service desk of a big box retailer and you'll realize that the first day.
I do NOC for a major oil manufacture company. So we get calls, sometimes walk-ins ( home office) and we only take calls from our field techs. But now our number has been leaked, were getting "im the owner fix it NOW" type calls. Normally, i just laugh them off and let them know i can shut them down permanently or we can work this out as adults. I dont care if your the president, you wait just like everybody else does. Unless you pay for that NOW Tier.. you just get place in a priority list. Just its been increasing daily and its things they they dont have warranty or contract for. So they beg for free stuff all the time. ( hey while they are here can you approve this) if its not a SLA call then nope. They get mad when we send them the bill for stuff that is not cover ( while were their fix).
Wonder where the rudeness is starting? Don't understand people in service business who think it's OK to laugh them off and threaten customers.
Dont call me with threats. 2 way street. If you call and give me attitude, ill give it back. Im not scared nor do i care if your the owner. Let me do the job and fix the issue, but do so without the attitude. It doesnt get you anywhere with me. And this is coming from a NOC with 98% SLA first call person. I can fix your issue, but got to do it without the "im the owner and losing money attitude"
Dont call me with threats. 2 way street. If you call and give me attitude, ill give it back. Im not scared nor do i care if your the owner. Let me do the job and fix the issue, but do so without the attitude. It doesnt get you anywhere with me. And this is coming from a NOC with 98% SLA first call person. I can fix your issue, but got to do it without the "im the owner and losing money attitude"
Interesting take. Most companies fix problems for customers if they're getting paid rather than if the customer is nice to them.
Interesting take. Most companies fix problems for customers if they're getting paid rather than if the customer is nice to them.
Yes we do, but throwing your name/company like we suppose to know who you are, we dont care. Attitude can create great CS or bad depending on the mood of the agent. Just seems like you want people to stop what they are doing and focus on you because your a owner. Its getting harder every day where i go and see this being thrown in people faces.
Like others have said, there's plenty of rudeness everywhere. Be professional and demand professionalism. It sounds like you're not very 'invested' in your work or company. Look for ways to improve your performance. You should offer reassurance and great service. Every time his employees 'screw up,' they create a golden opportunity for you to sell your 'service,' with a smile! While he may not say so, afterwards he's certainly congratulating himself on picking such a great support company. And your boss is thinking you just 'retained' another paying customer and creating 'word of mouth,' opportunities.
Last edited by SE1SG; 02-07-2018 at 04:05 AM..
Reason: spelling
Like others have said, there's plenty of rudeness everywhere. Be professional and demand professionalism. It sounds like you're not very 'invested' in your work or company. Look for ways to improve your performance. You should offer reassurance and great service. Every time his employees 'screw up,' they create a golden opportunity for you to sell your 'service,' with a smile! While he may not say so, afterwards he's certainly congratulating himself on picking such a great support company. And your boss is thinking you just 'retained' another paying customer and creating 'word of mouth,' opportunities.
Good advice, i actually do just that from time to time. Just depends on the issue and situation. But if you dont know how to fix it, let the pros do it. Not break it and yell at us because you broke it. like its our fault for you taking the tide challenge.
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Now he wants us to fix it, and doing so he being so rude about it. Telling us " Im losing money each time ya just sitting around", What this idiot fail to realize is we support over 4k business around the world, so our time is not dictated by one site. He didnt like that answer, but he has a choice to pay 10k in contract violation if he wants to break it or let us do our job and call in the issue he is having. 
