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Old 11-11-2022, 07:28 PM
 
Location: Southern California
11,928 posts, read 12,982,561 times
Reputation: 14020

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I saw this thread you started in the other section that was closed, but I would have never seen it if you didn't start it over there.

I live in the USA (in California) & it seems that since COVID started, ALL of these doctors' offices have absoulutely NO sense of urgency. In the last 3 mos, I've been going through quite an ordeal trying to get things done for a couple of health issues that have popped up.

I've had this lingering cough since the last week of July 2022. After my GP (general practioner) had me try 2 OTC allergy meds that kind of worked but I can't take those forever, the next step was a CT chest scan. I finally just did that literally yesterday, Nov 10th.

Since Sept, I've also had a issue happen w/ my foot/ankle & have had a regular x-ray, MRI, & ultrasound done. My ordeal still isn't over.

I've had to make endless phone calls to my GP's office who will automatcially put you on hold for 20-30 min no matter what time of day you call & then you're lucky if they don't just disconnect you after being on hold. I've had to get my health insurance involved in which a few phone reps have had to help make phone calls for me & my GP's office doesn't get back to them really either, but they've been minorly helpful.

I've left numerous voice messages to various offices as well as emails. The MAIN wait has been, like you, waiting for these referral order documents to arrive to me so I can make the appointment w/ the specialist. & they still mail it via snail mail for some reason & don't seem to like emailing it, although I've gotten them to email a few, but not without first pulling teeth to get it done, a total of hours of being on hold, putting up w/ the hassle & frustrations, etc. However, I'm gradually getting things done. This has been the most frustrating ordeal I've ever been through w/ doctors! I've ALWAYS remained very nice when I talk to any of the office staff because they could make it worse if I even raise my voice, etc. & I sure wouldn't dream of filing any complaints although they deserve to be complained about. They could make the patient wait even more because they know the patient needs them more than they need the patients.

I'm changing health insurances soon that will be effective for Jan 1, 2023. I actually like my GP herself, but the office staff for her & the staff at all these other offices have gone to shambles!
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Old 11-11-2022, 08:10 PM
 
22,925 posts, read 14,208,843 times
Reputation: 16962
Quote:
Originally Posted by fusion2 View Post
Yeah for sure. GP's can muddy the waters in certain instances, and this would be one of them. Same thing if I have major toothache, i'm not going to the family Doc - i'm running to my Dentist or an emerg dental clinic... Stat.

It can be confusing though for as you said newcomers or just those who simply don't know the system. I hope the OP gets this sorted and glad you got your issue resolved.
Thanks fusion. Just a little spot that has since not gotten any worse. So, at the age of 76, not something to get all worked up over.
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Old 11-11-2022, 08:17 PM
 
22,925 posts, read 14,208,843 times
Reputation: 16962
Quote:
Originally Posted by Forever Blue View Post
I saw this thread you started in the other section that was closed, but I would have never seen it if you didn't start it over there.

I live in the USA (in California) & it seems that since COVID started, ALL of these doctors' offices have absoulutely NO sense of urgency. In the last 3 mos, I've been going through quite an ordeal trying to get things done for a couple of health issues that have popped up.

I've had this lingering cough since the last week of July 2022. After my GP (general practioner) had me try 2 OTC allergy meds that kind of worked but I can't take those forever, the next step was a CT chest scan. I finally just did that literally yesterday, Nov 10th.

Since Sept, I've also had a issue happen w/ my foot/ankle & have had a regular x-ray, MRI, & ultrasound done. My ordeal still isn't over.

I've had to make endless phone calls to my GP's office who will automatcially put you on hold for 20-30 min no matter what time of day you call & then you're lucky if they don't just disconnect you after being on hold. I've had to get my health insurance involved in which a few phone reps have had to help make phone calls for me & my GP's office doesn't get back to them really either, but they've been minorly helpful.

I've left numerous voice messages to various offices as well as emails. The MAIN wait has been, like you, waiting for these referral order documents to arrive to me so I can make the appointment w/ the specialist. & they still mail it via snail mail for some reason & don't seem to like emailing it, although I've gotten them to email a few, but not without first pulling teeth to get it done, a total of hours of being on hold, putting up w/ the hassle & frustrations, etc. However, I'm gradually getting things done. This has been the most frustrating ordeal I've ever been through w/ doctors! I've ALWAYS remained very nice when I talk to any of the office staff because they could make it worse if I even raise my voice, etc. & I sure wouldn't dream of filing any complaints although they deserve to be complained about. They could make the patient wait even more because they know the patient needs them more than they need the patients.

I'm changing health insurances soon that will be effective for Jan 1, 2023. I actually like my GP herself, but the office staff for her & the staff at all these other offices have gone to shambles!
I believe the healthcare field world-wide has suffered greatly due to the pandemic. It's a conundrum that defies understanding as to how the pandemic managed to bring out the very best in some healthcare professionals and the very worst in others.

We may be able to attribute to practitioners the general lack of urgency on behalf of the plight of individuals to the recent demands placed upon them for whole hoards of people in a very condensed time frame. Maybe they're just suffering from a generalized burn out?
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Old 11-11-2022, 11:59 PM
 
65 posts, read 70,650 times
Reputation: 48
Quote:
Originally Posted by Forever Blue View Post
I live in the USA (in California) & it seems that since COVID started, ALL of these doctors' offices have absoulutely NO sense of urgency. In the last 3 mos, I've been going through quite an ordeal trying to get things done for a couple of health issues that have popped up.

I've had to make endless phone calls to my GP's office who will automatcially put you on hold for 20-30 min no matter what time of day you call & then you're lucky if they don't just disconnect you after being on hold.

I've left numerous voice messages to various offices as well as emails. The MAIN wait has been, like you, waiting for these referral order documents to arrive to me so I can make the appointment w/ the specialist. & they still mail it via snail mail for some reason & don't seem to like emailing it, although I've gotten them to email a few, but not without first pulling teeth to get it done, a total of hours of being on hold, putting up w/ the hassle & frustrations, etc. However, I'm gradually getting things done. This has been the most frustrating ordeal I've ever been through w/ doctors! I've ALWAYS remained very nice when I talk to any of the office staff because they could make it worse if I even raise my voice, etc. & I sure wouldn't dream of filing any complaints although they deserve to be complained about.
I know what you mean. So I called my family doctor again and explained to the same secretary that I now waited almost 2 months with no date and she said she'll talk to my family doctor and get back. See its important to call your family doctor again or the specialist as well a 2nd or 3rd time depending on how long you have been waiting or other reasons (especially send them an email if thats available which should be) to address your questions and concerns because she called me back hours later and told me my appointment will in fact be in early Feb which is great.

Yes maby I should of seen an optometrist first who could of referred me to the ophthalmologist but my family doctor did a good job too, Thanks for all your replies!!!!

Last edited by len ren; 11-12-2022 at 12:11 AM..
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Old 11-12-2022, 07:00 AM
 
Location: Southern California
11,928 posts, read 12,982,561 times
Reputation: 14020
Quote:
Originally Posted by BruSan View Post
I believe the healthcare field world-wide has suffered greatly due to the pandemic. It's a conundrum that defies understanding as to how the pandemic managed to bring out the very best in some healthcare professionals and the very worst in others.

We may be able to attribute to practitioners the general lack of urgency on behalf of the plight of individuals to the recent demands placed upon them for whole hoards of people in a very condensed time frame. Maybe they're just suffering from a generalized burn out?

Yes, well I have yet to see the, "very best in some healthcare professionals" brought out during these times & I've now dealt w/ 9 diff drs &/or their ofc staff w/ these last 3 mos. All except for 1, it's been a hassle every step of the way to get each step done.


Quote:
Originally Posted by len ren View Post
I know what you mean. So I called my family doctor again and explained to the same secretary that I now waited almost 2 months with no date and she said she'll talk to my family doctor and get back. See its important to call your family doctor again or the specialist as well a 2nd or 3rd time depending on how long you have been waiting or other reasons (especially send them an email if thats available which should be) to address your questions and concerns because she called me back hours later and told me my appointment will in fact be in early Feb which is great.

Yes maby I should of seen an optometrist first who could of referred me to the ophthalmologist but my family doctor did a good job too, Thanks for all your replies!!!!

Oh yes, I've had to cal my GP's (general practitioner) office about every other day a few separate times.
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Old 11-12-2022, 04:37 PM
 
22,925 posts, read 14,208,843 times
Reputation: 16962
I empathize with your predicament and wish for some sort of satisfactory resolution.
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