Samsung Exhibit II 4G update
After this conversation with a Samsung rep (the last third is the most amusing and maddening part):
Please wait for a Samsung Agent to respond.
You are now chatting with 'Radella'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK56401267118X
Radella: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Radella: How are you doing?
Visitor: I have an Exhibit II 4g that was recently updated. How can I find out what was done? I see a couple changes on the screen but don't know if anything else changed.
Visitor: I'm doing well and yourself?
Radella: I am doing good.
Radella: I understand that you have updated your device and would like to know find out the changes. Is that correct?
Radella: Thank you. I will be glad to assist you.
Radella: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .
Visitor: Just a moment
Radella: Thank you for the model number.
Radella: Would you mind If I take 3 minutes while I gather the required information on your request?
Visitor: I don't mind. I'd also like to know if there is any way to improve my reception at home.
Radella: Thank you.
Radella: Thank you for waiting.
Radella: Please check the baseband version of the phone.
Radella: Let me know the currect version of the phone.
Visitor: It will take me a minute to get the phone. While I go get it, can you explain how to find the info you want?
Radella: 1. From the Home screen, touch Applications > Settings > About phone.
Radella: Baseband Version for reference; the last four characters will indicate the devices current software version.
Radella: Thank you.
Radella: Your device is updated with Android 2.3.6 Gingerbread OS.
Radella: The device will be updated only with the OS on the phone and with some applications.
Visitor: That's what I'm trying to find out. What did the update do?
Radella: It updates the device with new features.
Visitor: What are the new features?
Radella: I am sorry.
Radella: The device will be updated with the new features.
Visitor: Who can tell me what these new features are?
Radella: Sometimes the device will be updated only with OS.
Visitor: OK. Thank you.
Radella: You're welcome. Is there anything else I can assist you with?
Visitor: No, thank you.
Radella: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent.
I still don't know what the most recent upgrade did for my phone. Apparently the answer wasn't on their flow chart of responses. Does someone know, or can you point to where I can find out?
Last edited by PJSinger; 07-02-2012 at 11:31 AM..