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Old 08-09-2012, 02:00 PM
 
Location: Atlanta, GA
296 posts, read 549,053 times
Reputation: 344

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Hello,
Does anyone have any experience with Tmobile on call quality(dropped calls, etc.) data quality, etc.. I am going to get a new smartphone, and see there plans are a little cheaper, I will be using it mostly around a larger city, but will need to travel to more rural areas on occasion, thanks for any feedback.
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Old 08-09-2012, 09:43 PM
 
Location: 92037
4,631 posts, read 9,012,265 times
Reputation: 1946
Quote:
Originally Posted by graterdaze View Post
Hello,
Does anyone have any experience with Tmobile on call quality(dropped calls, etc.) data quality, etc.. I am going to get a new smartphone, and see there plans are a little cheaper, I will be using it mostly around a larger city, but will need to travel to more rural areas on occasion, thanks for any feedback.
You will get different answers from area to area.

What area specifically will you be using it?

Eg. In San Diego its awful but this is more due to San Diego's topography than TMo itself.
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Old 08-11-2012, 11:15 PM
 
Location: Atlanta, GA
296 posts, read 549,053 times
Reputation: 344
Thanks,
around Jacksonville, FL for the most part for right now !
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Old 08-12-2012, 12:46 AM
 
Location: Gilbert, AZ
164 posts, read 741,189 times
Reputation: 199
Just fine in the Phoenix area...... no issues except for right around South Mountain (topography issue, not a Tmo issue)

Never had any issues at all. Been with them 15 years or so since the days of Aerial Communications (before T-Mobile was T-Mobile they were VoiceStream, and before that they were Aerial Communications)
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Old 08-12-2012, 01:06 AM
Status: "Enjoying life..." (set 22 days ago)
 
Location: San Antonio/Houston/Tricity
40,025 posts, read 57,889,170 times
Reputation: 94062
I am with T-Mobile 10+ years and it works great in my area ( Houston/San Antonio ).
I guess, you have to check on coverage in your area.
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Last edited by elnina; 08-12-2012 at 01:14 AM..
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Old 08-12-2012, 02:21 PM
 
Location: Maryland not Murlin
8,193 posts, read 22,588,044 times
Reputation: 6173
Quote:
Originally Posted by graterdaze View Post
Hello,
Does anyone have any experience with Tmobile on call quality(dropped calls, etc.) data quality, etc.. I am going to get a new smartphone, and see there plans are a little cheaper, I will be using it mostly around a larger city, but will need to travel to more rural areas on occasion, thanks for any feedback.
I was with T Mo for eight years until a little over a year ago (now I am on Verizon). In my experience, call quality and number of dropped calls is the same between the two.

One thing you should keep in mind, call quality, and in some instances of dropped calls, has more to do with the phones antenna than it does with the network. A phone with a weak or lower quality/power antenna will have poorer call quality and more dropped calls no matter what carrier you go with.
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Old 08-12-2012, 11:18 PM
 
Location: The Present
2,017 posts, read 3,759,265 times
Reputation: 1955
I think the service is great, but lately the customer service has been going downhill in my opinion.
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Old 08-13-2012, 04:21 PM
 
Location: Minneapolis
1,617 posts, read 4,778,708 times
Reputation: 1208
My opinion is that it's terrible in rural areas, but fine in urban areas, with surprisingly good data speed.

Data is good enough that one day, they decided to add an extra "G" to their 3G network. While they technically run a 3G technology, they call it 4G.

I haven't been to your area though.
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Old 08-13-2012, 11:00 PM
 
8,402 posts, read 20,683,806 times
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After being on Verizon for several years, I switched to T about 10 months ago. It doesn't work very well at home, but neither did Verizon, Sprint, or Nextel. Customer service is crap at the store closest to me, but great at a store near a friend's business. So i go there when I'm on that side of town with any T questions. Over the phone the service has been pretty good, but was a little rocky wt first when I changed over. I don't see 4 g very often but I don't often talk to anyone who gets the blazing speed always advertised. The price is right; I pay about $45 a month for unlimited everything on a buddy's business plan. I'm in Charlotte.
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Old 08-14-2012, 12:25 PM
 
Location: Talmadge, San Diego, CA
13,494 posts, read 25,894,949 times
Reputation: 8245
I've had T-Mobile since 2003, and have never had any problems with them. I just upgraded to a SmartPhone, and with the exception of few dropped calls one day, it's been fine. As for customer service, if I have a phone question, I just go into one of the stores, and anything else, I just call them.

I can't complain about anything about them at all. When I called about upgrading, I was offered a free SmartPhone and $10 off my bills for two years with a new contract. The phone in the store was $400, online it was $150, but it cost me nothing. In two years, I'll probably upgrade again.
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