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Old 07-25-2013, 11:18 AM
 
Location: By the sea, by the sea, by the beautiful sea
58,698 posts, read 41,969,433 times
Reputation: 30744

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Quote:
Originally Posted by oddstray View Post
I'm on the same Virgin Mobile plan you are, and I have not heard anything about them cancelling my account. I'd be tee'd off too, if they did that to me. But it's moot for me, because we're moving over to T-Mobile pay-as-you-go accounts that include data.

You should be able to "sell" your unused minutes to another Virgin Mobile customer, if you happen to know one.
I'm surprised you haven't heard, I've been told I either agree to a new plan by 8/1 or I just forfeit the $$$ in my account. Considering the last time I 'topped-off' should make me good until mid-August, I certainly plan on disputing the credit card charge. I just think it's pretty cheesey for such a big operation to be so casually willing to pick my pocket as they're doing. I doubt Branson is so hard up he need stoop to stealing ~$100 from me.
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Old 07-25-2013, 12:10 PM
 
Location: 92037
4,631 posts, read 9,005,267 times
Reputation: 1946
Quote:
Originally Posted by burdell View Post
What's having a gift card for a store I wouldn't shop in have to do with it?

The argument is I've had a plan for at least 7-8 years that I've complied with my part by always paying on time and they were happy to take my money. Now they want to have me take a plan that's 3X the cost without giving me the option of cancelling and refunding what I already paid in good faith.
I see. That is interesting. Never heard of Virgin making such a dramatic shift like that and simply taking your money like that without CS even letting you know the money was gone after the cancellation.

As a general lesson, this is one of the issues with MVNOs that have pre-paid or monthly options. The tiny print that not many people read, basically cant allow them to change and restructure things however they want.
While I think its a terrible way to do business, it seems like maybe you feel through the cracks?

Did they inform you of your options in a letter? It sounds like CS was clueless.
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Old 07-25-2013, 12:23 PM
 
Location: By the sea, by the sea, by the beautiful sea
58,698 posts, read 41,969,433 times
Reputation: 30744
Quote:
Originally Posted by shmoov_groovzsd View Post
I see. That is interesting. Never heard of Virgin making such a dramatic shift like that and simply taking your money like that without CS even letting you know the money was gone after the cancellation.

As a general lesson, this is one of the issues with MVNOs that have pre-paid or monthly options. The tiny print that not many people read, basically cant allow them to change and restructure things however they want.
While I think its a terrible way to do business, it seems like maybe you feel through the cracks?

Did they inform you of your options in a letter? It sounds like CS was clueless.


I received an E-mail, the only options offered are plans which don't suit me and are at least 3X what I've been paying. My point is when I originally opened my plan I was told whatever $$$ were in my account at the end of the 3 month 'top-off' cycle would carry into the next, I was never told there was an expiration time. IMO it's pretty tacky to just decide to keep my $$$ if I don't accept a different plan.
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Old 07-25-2013, 01:18 PM
 
3,160 posts, read 8,215,311 times
Reputation: 1982
Quote:
Originally Posted by burdell View Post
I'm surprised you haven't heard, I've been told I either agree to a new plan by 8/1 or I just forfeit the $$$ in my account. Considering the last time I 'topped-off' should make me good until mid-August, I certainly plan on disputing the credit card charge. I just think it's pretty cheesey for such a big operation to be so casually willing to pick my pocket as they're doing. I doubt Branson is so hard up he need stoop to stealing ~$100 from me.
Wow... that is really unexpected. Since they announced the change on 6/24, you would think they'd give at least 3 months for people to use up their balances. Definitely complain to Customer Service. They might have some leeway to give you an extra month or two.

Branson doesn't own Virgin Mobile, by the way, at least not in the US. Virgin Mobile here is 100% owned by Sprint- they just license the "Virgin" name.
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Old 07-25-2013, 01:46 PM
 
Location: By the sea, by the sea, by the beautiful sea
58,698 posts, read 41,969,433 times
Reputation: 30744
Quote:
Originally Posted by pcity View Post
Wow... that is really unexpected. Since they announced the change on 6/24, you would think they'd give at least 3 months for people to use up their balances. Definitely complain to Customer Service. They might have some leeway to give you an extra month or two.
Honestly, I think to be fair they should just refund my balance, there was never any condition of using so much time in a certain period and to impose that after 7-8 years just isn't right IMO.

Quote:
Originally Posted by pcity View Post
Branson doesn't own Virgin Mobile, by the way, at least not in the US. Virgin Mobile here is 100% owned by Sprint- they just license the "Virgin" name.
THANKS for that! I've never had a twitter account and don't want one but was getting tempted just to let Branson know what I thought of 'his' operation.

OOPS!

When a business treats me right I will always go out of my way to recommend them to people, by the same token, when they treat me poorly I will never miss an opportunity to spread that word either.
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Old 07-31-2013, 09:20 AM
 
Location: By the sea, by the sea, by the beautiful sea
58,698 posts, read 41,969,433 times
Reputation: 30744
I may need to run out and buy syrup, seems to be a bit of waffling going on. The very same company that clearly told me a few weeks ago that "your plan will no longer be available" is now telling me that the changes will only affect new customers, that my plan will remain the same. Of course the message I receive when checking the $$$ I have on account contradicts that so who knows?
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Old 08-26-2013, 09:00 AM
 
1 posts, read 1,428 times
Reputation: 10
I think my account may have been closed as well. I had it for emergencies and didn't really use it much at all for over 5 years, and have built up over $500 in minutes. If I find the account is still open I would love to sell those minutes cheap!
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Old 09-02-2013, 05:10 AM
 
Location: By the sea, by the sea, by the beautiful sea
58,698 posts, read 41,969,433 times
Reputation: 30744
Quote:
Originally Posted by sitaifun View Post
I think my account may have been closed as well. I had it for emergencies and didn't really use it much at all for over 5 years, and have built up over $500 in minutes. If I find the account is still open I would love to sell those minutes cheap!
I don't know that they allow the sale of minutes. Since I made a little noise I've now been told I can keep my original plan, I have it for emergency use and think throwing $20.00 at it every 3 months is reasonable for that use.
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Old 09-04-2013, 08:25 AM
 
Location: San Diego
36,706 posts, read 33,180,637 times
Reputation: 21064
Wow, glad I stumbled on this one. They were on my list of pre-paid phones.
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Old 09-04-2013, 09:40 AM
 
Location: By the sea, by the sea, by the beautiful sea
58,698 posts, read 41,969,433 times
Reputation: 30744
Quote:
Originally Posted by 1AngryTaxPayer View Post
Wow, glad I stumbled on this one. They were on my list of pre-paid phones.
Yeah, for me it was a good emergency alternative, apparently they no longer offer the plan but tell me as long as I don't change phones I can stay with it.
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