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Old 10-14-2013, 07:47 AM
 
Location: Sierra Vista, AZ
16,116 posts, read 20,126,834 times
Reputation: 8203

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They ripped off a large credit balance when I terminated their service. I guess Branson needed it more than me.
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Old 10-14-2013, 08:04 AM
 
Location: Ocala, FL
3,117 posts, read 5,734,688 times
Reputation: 2628
Wow !! Just because you had a situation that didn't please you, nobody should use Virgin Mobile !!

Maybe you didn't notice that prepaid carriers will not refund a credit balance if you terminate service. Did you read the Terms and Conditions of Service when you signed up? They did nothing improper. Try any prepaid carrier in the US and you will find the same policy.
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Old 10-14-2013, 08:04 AM
 
Location: Wandering.
3,442 posts, read 5,330,147 times
Reputation: 2426
Branson isn't involved in Virgin Mobile in the US. It's entirely owned by Sprint.
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Old 10-14-2013, 12:55 PM
 
3,136 posts, read 7,877,264 times
Reputation: 1942
This is standard practice with all pay-as-you-go providers. None will refund an unused balance.
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Old 10-14-2013, 03:26 PM
 
Location: Sierra Vista, AZ
16,116 posts, read 20,126,834 times
Reputation: 8203
They refused to allow me to use the credit balance to pay my monthly bill and kept billing me monthly. Then wouldn't refund the balance
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Old 10-14-2013, 03:52 PM
 
10,683 posts, read 17,001,524 times
Reputation: 10116
Quote:
Originally Posted by Boompa View Post
They refused to allow me to use the credit balance to pay my monthly bill and kept billing me monthly. Then wouldn't refund the balance
Again, try reading the contract How are they to blame because you can't/won't read it?
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Old 10-14-2013, 04:46 PM
 
24,511 posts, read 34,078,206 times
Reputation: 12769
Quote:
Originally Posted by Boompa View Post
They refused to allow me to use the credit balance to pay my monthly bill and kept billing me monthly. Then wouldn't refund the balance
Did the terms you agree to say they would provide you a refund? That's an unusual agreement that you had.
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Old 10-17-2013, 06:15 PM
 
Location: Sierra Vista, AZ
16,116 posts, read 20,126,834 times
Reputation: 8203
They would not let me use the credit balance toward my bill and kept taking money out of my credit card. So I could not use it nor could I get a refund.
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Old 10-17-2013, 06:33 PM
 
Location: Ocala, FL
3,117 posts, read 5,734,688 times
Reputation: 2628
Did you even bother asking them to cancel your service when you decided to stop using their service ?? Did you even notice that the charges kept racking up on the credit card balance after you stopped using it ?? Sounds like a "your fault" issue.
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Old 10-18-2013, 09:11 PM
 
Location: Sierra Vista, AZ
16,116 posts, read 20,126,834 times
Reputation: 8203
When they changed plans I had a large credit balance. They kept billing my card despite that balance and I contacted them. They continued to Bill my card leaving my balance intact. Then I cancelled the service and they refused to return the balance.
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