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Old 11-08-2013, 01:15 PM
 
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I've had two times when the smartphone froze and I could only restart it by taking out the battery and restarting. Like last night, when I shutdown, the buttons remained lit, and it woudn't respond no matter what.

An alternate solution might be: when this happens, I could just let the battery run out. Then maybe I could start it normally (It's using power because those buttons are still lit.) Do you think that would work?
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Old 11-08-2013, 01:33 PM
 
Location: 92037
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Sounds like something got wonky after you did your recent software update. The soft keys staying lit is not supposed to happen.

Your best alternative right now, would be to factory reset your device and wipe it clear of any bugs and start fresh. Just dont forget to back up.
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Old 11-08-2013, 01:48 PM
 
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But the software update was 1-2 weeks ago.
I was more curious about the alternative action.
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Old 11-08-2013, 02:00 PM
 
Location: 92037
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Letting the battery drain will not solve the problem. How long did you pull the battery for before?

Try pulling the battery for at least a minute. 5 mins would be better.

DO you always shut your phone off at night?
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Old 11-08-2013, 02:06 PM
 
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Last night, I didn't actually pull out the battery. I took off the lid near the battery, and the lid has some metal contacts, so this alone caused the power to turn off. Then I just replaced the lid and restarted it, and it was okay.

Why does it matter how long you take the battery out?
I always shut down the phone each night, recharge it, and then take off the recharging cord.
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Old 11-08-2013, 02:38 PM
 
Location: 92037
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Taking the battery out for long than a minute will allow the battery 'reset.'
There is a chip in the battery that talks to your phone and it may simply just to resync.

So, did this issue only arise recently?
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Old 11-08-2013, 02:43 PM
 
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What's a battery reset?

I've had the phone 1.5 years. It's only required a battery action twice now.
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Old 11-08-2013, 02:58 PM
 
Location: 92037
4,631 posts, read 9,006,893 times
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Quote:
Originally Posted by robertpasa View Post
What's a battery reset?

I've had the phone 1.5 years. It's only required a battery action twice now.
Right. Its called a V-Chip and it sits in the battery wrapping. This is the chip that provides battery stats etc. So when you see the battery indicator changing, guess where that data is coming from.

Sometimes these just need to be removed from the contact points to reset.

You can take it from me (an actual industry source) or just google it yourself for the same info.
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Old 11-08-2013, 08:15 PM
 
Location: Sierra Nevada Land, CA
8,680 posts, read 9,457,365 times
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Quote:
Originally Posted by robertpasa View Post
I've had two times when the smartphone froze and I could only restart it by taking out the battery and restarting. Like last night, when I shutdown, the buttons remained lit, and it woudn't respond no matter what.

An alternate solution might be: when this happens, I could just let the battery run out. Then maybe I could start it normally (It's using power because those buttons are still lit.) Do you think that would work?
Is your phone an android ?
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Go Back   City-Data Forum > General Forums > Science and Technology > Cell Phones and Smartphones
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