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Old 12-12-2013, 04:58 PM
 
Location: Town of Herndon/DC Metro
2,367 posts, read 5,688,917 times
Reputation: 1225

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Hi- we decided to dump Sprint and go with TMobile or ConsumerCellular (We're old, we txt and don't use data).

My Sprint contract expired 2 years ago. Yes, 2011. No I never began a new contract.

We have a plan that no longer exists called the "Free and Clear 500 Plan (free 500 talk mins/500 free txt/no data)"

I want to say the right words so to speak so I can cancel and take our numbers to the new service.

I want to be clear that I'm cancelling, taking my number and I if I have to sign anything I want to understand whats going on.

How do I cancel and not allow them to try to charge me a fee for leaving?

Consumer Reports had great info this month but didn't explain how to cut the cord.

Thanks for helping me-sorry I'm a luddite.
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Old 12-12-2013, 08:08 PM
 
1,645 posts, read 3,085,955 times
Reputation: 1981
If your contract is up, you shouldn't be charged anything except whatever your bill is for that month.

Before you cancel your contract, you need to contact the new phone company (TMobile?) and let them know you want to bring your phone numbers over. Many phone companies allow you to check if your number is eligible for swapping over on their website. Most of the time, the answer is yes. I just did it.
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Old 12-12-2013, 08:12 PM
 
Location: Chicago
38,690 posts, read 90,188,310 times
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If you want to port your number to the new provider, then sign up with the new provider first and have them begin the number porting process. DO NOT cancel your current Sprint plan until the number porting process is complete. There may be a 2-4 week overlap where you're effectively paying for service for two providers, but this is the best way to ensure you get to keep your current number. If you cancel your current plan before your number is ported to your new provider, you could lose it.
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Old 12-12-2013, 09:06 PM
 
7,249 posts, read 5,708,106 times
Reputation: 7963
Quote:
Originally Posted by Drover View Post
If you cancel your current plan before your number is ported to your new provider, you could lose it.
This.

Sign up for new service and have them port your number. You don't need to do anything else. Your old company will automatically close your account.

IME it usually only takes a few hours before it's done.
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Old 12-13-2013, 03:23 PM
 
Location: Town of Herndon/DC Metro
2,367 posts, read 5,688,917 times
Reputation: 1225
Thanks to all! I'm looking into consumercellular-looks simple and good.

Thanks for your help!!
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Old 12-13-2013, 03:44 PM
 
Location: Ocala, FL
3,450 posts, read 6,332,666 times
Reputation: 3076
You won't need to contact SPRINT about closing your account with them. Your final statement (with no monthly charges billed in advance) will be received on the same day of the month that you normally receive it. They will not create a new invoice if you cancel during a current billing cycle. You don't need to speak with SPRINT to notate anything to your account. If you want to speak with them as to why you left, do it after you have ported the phone #.
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Old 12-15-2013, 05:15 PM
 
2,391 posts, read 4,122,511 times
Reputation: 903
I dumped Sprint a long time ago and went with T-Mobile. There was a $200 free to drop them even tho my plan was up with. I got out of it for half the amount since I "was having dropped calls".
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Old 12-15-2013, 09:40 PM
 
7,249 posts, read 5,708,106 times
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Quote:
Originally Posted by veggienut View Post
I dumped Sprint a long time ago and went with T-Mobile. There was a $200 free to drop them even tho my plan was up with. I got out of it for half the amount since I "was having dropped calls".
That's ridiculous. If you have no contract, then you can leave without paying a fee to do so. Period.

Last edited by JasonF; 12-15-2013 at 09:49 PM..
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Old 12-15-2013, 09:52 PM
 
2,391 posts, read 4,122,511 times
Reputation: 903
Quote:
Originally Posted by JasonF View Post
That's ridiculous. If you have no contract, then you can leave without paying a fee to do so. Period.
Not when I was with them back in 2004, 10 years ago !
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Old 12-15-2013, 09:58 PM
 
7,249 posts, read 5,708,106 times
Reputation: 7963
Quote:
Originally Posted by veggienut View Post
Not when I was with them back in 2004, 10 years ago !
Again, pure nonsense. You must have had a contract or there must have been some mistake that you didn't bother getting corrected.

They can't charge you a fee for canceling a service that you're not contractually obligated to pay for. How anyone could think otherwise is beyond me.
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