AT&T Go-phone plan warning. (GoPhone, AT&T, website, device)
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Do yourself a favor and NEVER leave any money in your AT&T Go-Phone account.
I bought an unlocked AT&T hotspot as a backup internet device and signed up for a Go-Phone data connection. This is entirely my fault but I overlooked the part of my account balance "expiring" after a given amount of time.
Refill expiration is based on your refill amount:
· $10 - $24 = 30 days
· $25 - $99 = 90 days
· $100 = 1 year
In other words if you deposit cash into your "account" and do not use it to buy data AT&T takes it. Let's say you want one of their over priced 5gb data plans and decide to deposit 100 dollars so you will have a balance of 50 dollars for the next time you need data. You use your data up and do not need the connection for a couple of months so you do not add data. 91 days after your deposit *poof* your 50 dollars "expires" even though you had no commitment.
The smart guy that only deposited 50 dollars loses nothing. They took me for 16 dollars due to a refund I managed to get from them due to another one of their unethical business practices of cancelling remaining data time if you add time in the same month.
If the expiration is based on your refill amount the $100 would not expire for 1 year, not 91 days. Using up $50 out of $100 wouldn't change the expiration date unless the expiration date is based on the amount you have in your account. I'm guessing you are wrong on the expiration dates, because otherwise this doesn't make sense.
If the expiration is based on your refill amount the $100 would not expire for 1 year, not 91 days. Using up $50 out of $100 wouldn't change the expiration date unless the expiration date is based on the amount you have in your account. I'm guessing you are wrong on the expiration dates, because otherwise this doesn't make sense.
Still doesn't seem ethical. My warning stands though; NEVER deposit any more than what you need to pay for the current months plan.
If you know and agree to the terms of the purchase, how does that make ATT unethical?
I consider it unethical in that it isn't entirely clear and something a normal consumer would expect. Ethical or not my warning stands- don't add anything beyond your current needs to your account.
Still doesn't seem ethical. My warning stands though; NEVER deposit any more than what you need to pay for the current months plan.
Putting aside your disappointment for a minute, how does you not understanding how AT&T plans work translate to unethical behavior on their part?
Either a $100 refill has a fund expiration date of 1 year or it doesn't. If it doesn't, some other factor determines the expiration date (like account balance or something else possibly unrelated to the refill amount.)
This says a $100 refill doesn't expire for 365 days, so if yours expired after 91 days there might be some glitch in AT&T'S system or you didn't actually refill $100. (There is tax according to the support article) If the former, call 611 or go to a store. If the latter, read the ToS. ⁉️
In my OP I admitted to not noticing this little gem in their terms of service. I just wanted to warn others of repeating my mistake.
Sorry but I don't understand why a cash deposit would "expire". In my view it is unethical to take cash without providing a service in return.
Your OP conflicts with the AT&T ToS. Your OP says $100 will expire after 91 days, but AT&T says it expires after 365 days. Do you think you added a flat $100, but AT&T had tax which brought your refill to below $100? I don't know how prepaid plans work, admittedly, but something isn't adding up between your post and AT&T'S website.
Visa and AMEX gift cards expire or at least incur maintenance charges and I think most prepaid plans have expiration dates on funds.
Your OP conflicts with the AT&T ToS. Your OP says $100 will expire after 91 days, but AT&T says it expires after 365 days. Do you think you added a flat $100, but AT&T had tax which brought your refill to below $100? I don't know how prepaid plans work, admittedly, but something isn't adding up between your post and AT&T'S website.
Visa and AMEX gift cards expire or at least incur maintenance charges and I think most prepaid plans have expiration dates on funds.
It (the 100 dollar deposit) was an example. I clearly said they took me for 16 bucks. Does it really cost AT&T 24 dollars per month to sit on cash?
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They took me for 16 dollars due to a refund I managed to get from them due to another one of their unethical business practices of cancelling remaining data time if you add time in the same month.
