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Old 01-09-2019, 06:10 PM
 
Location: Southern Colorado
3,682 posts, read 1,897,406 times
Reputation: 4737

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Quote:
Originally Posted by Debsi View Post
That is not the issue. The issue is that every time I try to use Google, I get prompted about xfinity instead and being a customer. Then I have to go back and try again. This loop seems endless - seen it hundreds of times.

So my carrier took the money from xfinity and turned our internet into a non stop ad. No more updates from those %&^&^&%$s.
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Old 01-09-2019, 06:46 PM
 
Location: NYC
13,780 posts, read 9,287,919 times
Reputation: 15241
Quote:
Originally Posted by ColoGuy View Post
That is not the issue. The issue is that every time I try to use Google, I get prompted about xfinity instead and being a customer. Then I have to go back and try again. This loop seems endless - seen it hundreds of times.

So my carrier took the money from xfinity and turned our internet into a non stop ad. No more updates from those %&^&^&%$s.
It sounds like you bought one of those phones through Xfinity and it is carrier locked. I know Xfinity was selling heavy discounted Android and iPhones with a catch and that is what you're getting. Being forced to use a device that has Xfinity's bloatware.

You get what you paid for. I personally always buy unlocked devices that does not have any bloatware, I don't owe carriers or mfg a dime.
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Old 01-10-2019, 08:17 AM
 
Location: Cleveland, Ohio
11,825 posts, read 13,966,567 times
Reputation: 8068
What phone are we talking about?
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Old 01-10-2019, 01:51 PM
 
Location: Richardson, TX
11,322 posts, read 17,871,223 times
Reputation: 28757
Quote:
Originally Posted by ColoGuy View Post
That is not the issue. The issue is that every time I try to use Google, I get prompted about xfinity instead and being a customer. Then I have to go back and try again. This loop seems endless - seen it hundreds of times.

So my carrier took the money from xfinity and turned our internet into a non stop ad. No more updates from those %&^&^&%$s.
Can you post a picture of what happens when you open the web browser? Because your description sounds to me like it's trying to connect to Xfinity wifi which it wants you to pay for.

Also it always helps to post the model of the phone, as Peregrine asked for.
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Old 01-11-2019, 08:24 AM
 
Location: Cleveland, Ohio
11,825 posts, read 13,966,567 times
Reputation: 8068
Quote:
Originally Posted by Debsi View Post
Can you post a picture of what happens when you open the web browser? Because your description sounds to me like it's trying to connect to Xfinity wifi which it wants you to pay for.

Exactly what I am thinking. Not the 'pay for' part, but example; when I had Spectrum Internet at home it also included free access to Spectrum WiFi hotspots around town. I connected to one at a bar once... and any time after that if I was near one "Would you like to connect to Spectrum Wifi?"
It was very annoying.
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Old 01-11-2019, 09:10 AM
 
Location: Metro Washington DC
13,325 posts, read 20,374,795 times
Reputation: 7997
Quote:
Originally Posted by Peregrine View Post
Exactly what I am thinking. Not the 'pay for' part, but example; when I had Spectrum Internet at home it also included free access to Spectrum WiFi hotspots around town. I connected to one at a bar once... and any time after that if I was near one "Would you like to connect to Spectrum Wifi?"
It was very annoying.
That has to be it. Maybe his phone is trying to connect to xfinitywifi instead of their own WiFi.
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Old 01-11-2019, 10:20 AM
 
Location: Southern Colorado
3,682 posts, read 1,897,406 times
Reputation: 4737
Quote:
Originally Posted by Debsi View Post
Can you post a picture of what happens when you open the web browser? Because your description sounds to me like it's trying to connect to Xfinity wifi which it wants you to pay for.

Also it always helps to post the model of the phone, as Peregrine asked for.
Can't do that. I am a very minimal user of smart phone capabilities. Was forced to use it for internet while on a business trip. The xfinity bloatware annoyed the living hell out of me.

As for the person that thought I bought an "xfinity phone". No I bought an unlocked phone then enabled it for through my carrier. All was fine until I did their "update."

Samsung Galaxy Note Edge 7. That info had been posted previously.
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Old 01-11-2019, 03:17 PM
 
Location: Richardson, TX
11,322 posts, read 17,871,223 times
Reputation: 28757
Quote:
Originally Posted by ColoGuy View Post
Can't do that. I am a very minimal user of smart phone capabilities. Was forced to use it for internet while on a business trip. The xfinity bloatware annoyed the living hell out of me.

As for the person that thought I bought an "xfinity phone". No I bought an unlocked phone then enabled it for through my carrier. All was fine until I did their "update."

Samsung Galaxy Note Edge 7. That info had been posted previously.
To take a screenshot, you'd press the power and home button at the same time.

https://www.verizonwireless.com/supp...e-base-136513/

You could email that picture to yourself and attach it to a post here using the paperclip icon, if you want more help from anybody.

Did you check the wifi settings in the link I posted earlier? It won't hurt you, and it might solve your problem.

Sometimes updates will change your phone settings, and that can be annoying, it's true.
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Old 01-11-2019, 04:36 PM
 
Location: Southern Colorado
3,682 posts, read 1,897,406 times
Reputation: 4737
It doesn't auto-connect to xfinity hotspots. It prompts to become an xfinity customer every time I try to use the internet. I often even can't check the weather without seeing the ad and having to backtrack then try again. Most obnoxious ad ever. Never stops trying either.
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Old 01-11-2019, 06:34 PM
 
Location: Richardson, TX
11,322 posts, read 17,871,223 times
Reputation: 28757
Try installing a pop-up blocker. I don't have a droid, so I can't recommend one, but there are some free ones out there.

https://thedroidguy.com/2019/01/5-be...d-2019-1076749
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