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Old 09-07-2019, 10:39 AM
 
1,299 posts, read 870,447 times
Reputation: 2543

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I work with a woman whose r old daughter has just died. I work in IT and she asked if I can download all of the photos and videos in the ZTE Phone. I told her it should be no problem but there is. There are only 5 or 6 photos on the phone. It looks like they are all on Google somehow. I am not sure how because when i tap the Photos icon, I am actually looking at Google. She is signed in and we do not have her password. If we did, I would log into Google on a computer and get them all. I have selected all of them but there is no download option. I can select one at a time and there is an option to download but that doesn’t work. I was thinking of inserting a micro Ed card and then maybe there would be an option to download, anyone have any experience using this phone? I believe this phone was issued by Medicaid and the woman has to return it but wants these photos before she does so.
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Old 09-08-2019, 06:34 PM
 
10,753 posts, read 18,005,309 times
Reputation: 10244
A Google search (of all things) turned up https://support.google.com/accounts/answer/3024190
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Old 09-08-2019, 06:46 PM
Status: "Enjoying life..." (set 10 days ago)
 
Location: San Antonio/Houston/Tricity
39,880 posts, read 57,710,982 times
Reputation: 93734
You work in IT, OP?

When you go to Google Photos you have an option to download or share. On the top right of every photo is a menu. Three vertical dots expand that menu where you can see Download option. There is also a Share option and you can share them by downloading to email. You can also group them in album and share a link to that album.

BTW: if the pictures are on Google Photos website, she can access them from any other device like laptop or computer. I don't know how the Government issued phone works, but surely there should be no problem transferring them from the computer.

If they aren't on the Google Photos website and you want to download the pictures from the phone:
https://www.android-mobile-manager.c...-computer.html
https://www.verizonwireless.com/supp...e-base-215369/
https://support.sprint.com/support/t...-dvc6290010prd
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Last edited by elnina; 09-08-2019 at 07:00 PM.. Reason: Link added
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