Moto Stylus won't save photos - a few months old

[Peregrine]

Originally Posted by chattyneighbor

Thanks all. Plenty of memory. Only 27% used. preinstalled camera saves to preinstalled photis and suddenly stopped saving to photos or anywhere else. Googled and apparently this has been a moto issue for years but I can't find any fix except this was the last moto I wikl ever get.

This has not been a Moto issue "for years". I have had several Moto phones over the years and I've never had an issue. Not at all common, I assure you, as someone who used to be a moderator for a Motorola forum.
Can you do a reset on it? Are you willing and able?

[chattyneighbor]

Originally Posted by Peregrine

This has not been a Moto issue "for years". I have had several Moto phones over the years and I've never had an issue. Not at all common, I assure you, as someone who used to be a moderator for a Motorola forum.
Can you do a reset on it? Are you willing and able?

Well I am returning it - luckily they are willing to give me a new Stylus. I am just trying to figure out how to delete photos on the old phone at this point - and move them to the SD card. I THINK they were all uploaded to the cloud but it is hard to tell where this Moto stores anything. You can't easily even transfer them to your computer with a USB - like you could with other non Apple phones- because you can't find anything when you open explorer and look in the folders where things should be. Nothing is easy or intuitive on this Stylus phone.


I think I want to uninstall Google Photos on the new Stylus - and just use a different phone app. The camera seems to be flimsy too but I hoping the one on the replacement works better.


If you have any photo app suggestions that will work with this phone - running Android 10 - I'd appreciate it. Google photos app might be part of the problem. I had a millennial who is good with these things look at it - and he can't figure out why old pics and video disappeared and don't load either. Sometimes camera store new pics in photos now - sometimes it doesn't. It is not reliable and you miss important shots when it isn't.



I would get a different phone - maybe try a Samsung - but they will only swap the same model out so that's better then nothing.



Tried to rep you but apparently, I already have and I can't do it again until I spread the love around more.

[Peregrine]

Originally Posted by chattyneighbor

g. You can't easily even transfer them to your computer with a USB - like you could with other non Apple phones- because you can't find anything when you open explorer and look in the folders where things should be. Nothing is easy or intuitive on this Stylus phone.

You can. When you connect an Android phone these days, you have to switch it to file browsing mode. It defaults to charging mode. Any new phone would do that same thing.
If you swipe down from the top you'll see it says "In Charge Mode". Tap that and you can switch.

[dontaskwhy]

Every time I plug a cell phone to my computer through a USB connection, it asks me to choose what I want to do. This could be to transfer photos if I select it. I am running the latest version of Windows 10 currently.

[Peregrine]

Originally Posted by dontaskwhy

Every time I plug a cell phone to my computer through a USB connection, it asks me to choose what I want to do. This could be to transfer photos if I select it. I am running the latest version of Windows 10 currently.

Right, that's coming from Windows. Any Android phone on the newer OS, I think this started in ver 9, automatically chooses charging mode and you have to manually switch at which time you will get the Windows prompt you are referring to.