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Old 12-08-2020, 11:43 AM
 
Location: Grand Junction, Co
35 posts, read 11,740 times
Reputation: 28

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I have an android Samsung a few years old. When I power-up the phone, the logo appears on the screen but when it finishes in the start mode, the screen goes dark. In a pitch black room I can see a faint glow on the screen and somehow I once got it in safe mode and though the screen stays dark, the "safe mode" identification is in the screen's corner. I would appreciate any ideas on how to bring it back to proper function.
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Old 12-09-2020, 08:52 AM
 
Location: McAllen, TX
4,927 posts, read 3,418,578 times
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I see you have no replies.

If the screen stays dark at all times, even after a reboot, I would suspect the screen itself or in other words, a hardware problem.

Take it into a repair shop to confirm.
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Old 12-09-2020, 09:37 AM
 
Location: Cleveland, Ohio
13,016 posts, read 15,119,575 times
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Yea, this isn't good. Can you connect it to a PC? Does the PC make that bing bong noise that a new device was connected?
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Old 12-09-2020, 12:02 PM
 
Location: Grand Junction, Co
35 posts, read 11,740 times
Reputation: 28
Quote:
Originally Posted by gguerra View Post
I see you have no replies.

If the screen stays dark at all times, even after a reboot, I would suspect the screen itself or in other words, a hardware problem.

Take it into a repair shop to confirm.
The screen shows the Samsung logo when rebooting and plays the short piece of music as it does. Then the screen goes dark. Like most electronics and small appliances these days, I am more inclined to buy a new one rather than take it in to a repair shop to be examined and repaired.
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Old 12-09-2020, 12:04 PM
 
Location: Grand Junction, Co
35 posts, read 11,740 times
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Quote:
Originally Posted by Peregrine View Post
Yea, this isn't good. Can you connect it to a PC? Does the PC make that bing bong noise that a new device was connected?
The cellphone does everything but have an illuminated screen after restart. The screen works on restart as it shows the Samsung logo.
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Old 12-09-2020, 12:59 PM
 
Location: McAllen, TX
4,927 posts, read 3,418,578 times
Reputation: 5835
Quote:
Originally Posted by MissAngie View Post
The screen shows the Samsung logo when rebooting and plays the short piece of music as it does. Then the screen goes dark. Like most electronics and small appliances these days, I am more inclined to buy a new one rather than take it in to a repair shop to be examined and repaired.
OK then, if it's at full brightness when it's booting up, that tells me the screen is good.

Have you tried to turn up the brightness? I know it's dark but you may be able to make it out. Usually, slide it from the top and adjust from quick settings. If the brightness is already turned up, there are other settings that affect brightness but it's a guess until I know more specifics. If all else fails what I would do is a factory reset.

What model of Samsung and Android is it?
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Old 12-09-2020, 02:18 PM
 
Location: Grand Junction, Co
35 posts, read 11,740 times
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Quote:
Originally Posted by gguerra View Post
OK then, if it's at full brightness when it's booting up, that tells me the screen is good.

Have you tried to turn up the brightness? I know it's dark but you may be able to make it out. Usually, slide it from the top and adjust from quick settings. If the brightness is already turned up, there are other settings that affect brightness but it's a guess until I know more specifics. If all else fails what I would do is a factory reset.

What model of Samsung and Android is it?
I have taken the phone into a dark closet after reboot. The screen has a faint glow that is all but undetectable outside of total darkness. There is nothing on the screen, just a slight glow.
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Old 12-09-2020, 03:44 PM
 
Location: McAllen, TX
4,927 posts, read 3,418,578 times
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Quote:
Originally Posted by MissAngie View Post
I have taken the phone into a dark closet after reboot. The screen has a faint glow that is all but undetectable outside of total darkness. There is nothing on the screen, just a slight glow.
It could still be a hardware problem from what you describe.

I asked for the model so I could give you instructions on how to get to the recovery menu. That is where you can do a factory reset.

It varies by model. These are the instructions for the Samsung Galaxy series. I know you can't see the screen to power it off properly but if you can do that, you can then proceed. If your model is not a galaxy, google for "Recovery Mode" and your model.

Quote:
Turn off the phone (hold power button and select “Power Off” from the menu)

Now, press and hold Power+Home+Volume Up buttons..
Keep holding until device logo shows up and phone restarts again, you should enter recovery mode.

If you see a menu instead, then navigate (like mentioned above ) to “Recovery mode” option and press power button to enter.
If the menu appears normally (not dark), I would strongly suspect it's something in the OS.

If you do a factory reset, just be aware, that will wipe the phone. All of your personal data will be gone. That is unless you are backing up through your google account. If that is the case, your photos and other files will be safe and in the cloud.
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Old 12-10-2020, 01:56 PM
 
Location: Grand Junction, Co
35 posts, read 11,740 times
Reputation: 28
Quote:
Originally Posted by gguerra View Post
It could still be a hardware problem from what you describe.

I asked for the model so I could give you instructions on how to get to the recovery menu. That is where you can do a factory reset.

It varies by model. These are the instructions for the Samsung Galaxy series. I know you can't see the screen to power it off properly but if you can do that, you can then proceed. If your model is not a galaxy, google for "Recovery Mode" and your model.



If the menu appears normally (not dark), I would strongly suspect it's something in the OS.

If you do a factory reset, just be aware, that will wipe the phone. All of your personal data will be gone. That is unless you are backing up through your google account. If that is the case, your photos and other files will be safe and in the cloud.
To do a factory reset on this model phone I have to be able to see the screen. Obviously I cannot do that. I think it is time to wave the white flag on this one. I still have a pretty good throwing arm considering my size and I think it is time to put it to use with this phone.
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Old 12-10-2020, 02:11 PM
 
Location: Cleveland, Ohio
13,016 posts, read 15,119,575 times
Reputation: 9124
I am the last one to ever say "Keep trouble shooting that phone". Nope, I am the very first to say "toss that $%&t and get a new one". But in this case you can and should try GG's suggestion before you give up.
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