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Yesterday both my iPhone and my husband’s iPhone (AT&T) lost all network connection at more or less the same time yesterday morning. We travelled a lot yesterday and neither one of us had any service at all on our phones. Given that we both had the problem at the same time (on different phones) we naturally assumed there was a local outage. When we got home in the evening and got on our WiFi we were surprised to learn that there was no such outage.
So, my husband called AT&T support to try to figure out what was going wrong for us. Frustratingly, they seemed to completely ignore the fact that it happened with both our phones at the same time and led my husband through 1 and 1/2 hours of diagnostics on his phone only. Finally after having attempted to reboot my husband’s phone and check various things to no avail, they said that they would fix something on their end and all we had to do is wait 3 hours, reboot our phones and we would have our connection back.
I was skeptical and in fact, no, we waited at least 3 hours (overnight), then rebooted our phones and nope, no connection.
So, looks like we are going to waste another few hours dealing with this.
Since apparently AT&T either hires stupid people for tech support or hires smart people but doesn’t allow them to use their brains (you must read off this script), does anyone have any clue as to why both our phones should have completely lost all network service at the same time?
With some phones, if you lose signal, you have to restart it to get it back. There are a few areas where I lose signal completely and I have to restart to regain signal.
With some phones, if you lose signal, you have to restart it to get it back. There are a few areas where I lose signal completely and I have to restart to regain signal.
Yes, of course. We must have rebooted our phones 10 times. Plus, as I said, my husband went through 1 1/2 hours of diagnostics with tech support. Nada. Completely nothing for either of us. And it can’t possibly be a hardware problem, or, more to the point, it is extraordinarily unlikely it is a hardware problem (like bad SIM card) because we have different phones and they both lost all connection at the same time.
Yes, of course. We must have rebooted our phones 10 times. Plus, as I said, my husband went through 1 1/2 hours of diagnostics with tech support. Nada. Completely nothing for either of us. And it can’t possibly be a hardware problem, or, more to the point, it is extraordinarily unlikely it is a hardware problem (like bad SIM card) because we have different phones and they both lost all connection at the same time.
My sister just bought a new phone with A T&T and their techs have no idea why it only works part time. I endured them for years for internet when they were are only option and they are awful. It would be out for a week at a time. They had one guy for a 60 mile area.
Sometimes you almost have to have tech support experience just to deal with tech support. There is nothing wrong with two phones that suddenly stopped working. So if you have made sure it's not a coverage issue, then AT&T has to fix it. I think the next step is to request an escalation, supervisor, or whatever is required to get you access to the smarter people. And don't be afraid to threaten cancelling your service because a service that stopped working on two phones at the same time ultimately has no value to you.
Sometimes you almost have to have tech support experience just to deal with tech support. There is nothing wrong with two phones that suddenly stopped working. So if you have made sure it's not a coverage issue, then AT&T has to fix it. I think the next step is to request a supervisor and don't be afraid to threaten cancelling your service because a service that stopped working on two phones at the same time ultimately has no value to you.
That would depend if they got the phone through AT&T and if the phone is in warranty still.
Yes, of course. We must have rebooted our phones 10 times. Plus, as I said, my husband went through 1 1/2 hours of diagnostics with tech support. Nada. Completely nothing for either of us. And it can’t possibly be a hardware problem, or, more to the point, it is extraordinarily unlikely it is a hardware problem (like bad SIM card) because we have different phones and they both lost all connection at the same time.
That's why we have Androids!
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