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Old 08-03-2010, 08:11 AM
 
Location: NH and lovin' it!
1,780 posts, read 3,413,400 times
Reputation: 1318

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Venting... I'm on hold with Time-Warner Cable. For the second time today... waiting, waiting, waiting. Listening to their awful muzak and endless commercials.

They blew me off last Friday for an appointment to install a second line, haven't called me back to reschedule. So today I called in to ask for the appointment. Talking to a machine just rubs me the wrong way, but there's no talking to a real person unless I jump through the hoops. First time I was on hold for 15 minutes, then got disconnected.

Now I'm on hold, after the machine told me my wait would be 10-15 minutes, which has largely passed by already.

Sorry to see this is what our society has come to.

Does anyone know how to get to a real person at that company???
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Old 08-03-2010, 08:15 AM
 
3,115 posts, read 6,151,782 times
Reputation: 1797
That's TWC for you! Poor customer service is what they do best. I gave up calling and always went to the office on Arrowood Rd. Luckily I live nearby, so it actually took less time than sitting on hold and I was able to speak to a real person. That's why I don't have TWC anymore though...it's not worth it at all.
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Old 08-03-2010, 08:22 AM
 
Location: NH and lovin' it!
1,780 posts, read 3,413,400 times
Reputation: 1318
Quote:
Originally Posted by coastalgirl View Post
That's TWC for you! Poor customer service is what they do best. I gave up calling and always went to the office on Arrowood Rd. Luckily I live nearby, so it actually took less time than sitting on hold and I was able to speak to a real person. That's why I don't have TWC anymore though...it's not worth it at all.
Thanks for the post and the idea. Unfortunately TWC offices are a little too far away for me.

What cable company do you have now? Is the service better?
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Old 08-03-2010, 08:57 AM
 
3,115 posts, read 6,151,782 times
Reputation: 1797
We have a satellite now and the service is WAAAAAAY better. The only thing I've ever had to call for is to upgrade my channels, and you get a person on the phone right away. I've had to keep TW for internet, but it hasn't been a problem so far. Good luck - I know how frustrating it can be, we went through a nightmare w/TWC!
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Old 08-03-2010, 09:12 AM
 
Location: NH and lovin' it!
1,780 posts, read 3,413,400 times
Reputation: 1318
Quote:
Originally Posted by coastalgirl View Post
We have a satellite now and the service is WAAAAAAY better. The only thing I've ever had to call for is to upgrade my channels, and you get a person on the phone right away. I've had to keep TW for internet, but it hasn't been a problem so far. Good luck - I know how frustrating it can be, we went through a nightmare w/TWC!
I've been wondering how a satellite would work out. If I ever get to move to another part of the country I may sign up for it out of necessity.

Thanks again for the input! (And the moral support!!!)
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Old 08-03-2010, 09:20 AM
 
Location: midwest transplant
370 posts, read 652,912 times
Reputation: 243
I am just waiting out my promotion peiod and than we are out.

Time Warner has the worst customer service and I will NEVER use the again!
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Old 08-03-2010, 09:36 AM
 
11,836 posts, read 25,475,846 times
Reputation: 2781
I'm surprised. I've had good interactions with their customer service. The wait times are rather long though.
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Old 08-03-2010, 09:41 AM
 
Location: Charlotte, NC
550 posts, read 1,619,925 times
Reputation: 188
That's why I like U-Verse!
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Old 08-03-2010, 10:16 AM
 
Location: NH and lovin' it!
1,780 posts, read 3,413,400 times
Reputation: 1318
Thanks for the further input, all. For my next house, I will be doing a LOT of research first!!
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Old 08-03-2010, 10:29 AM
 
4,010 posts, read 8,945,114 times
Reputation: 1586
I have had satellite for years and don't have any complaints at all except that we just don't watch that much TV anymore. So I had been looking at dropping it, getting a simpler package from TWC and putting a Moxi on it to pick up the few shows we do watch. However after doing some research, I've discovered that this isn't for someone who doesn't want to spend a lot of time with TWC. They have implement some technical changes to their network to increase space that apparently cause issues with DVRs. So I think I am going to hold off given the trouble that people have had with them.

I guess I will hold off for Uverse, which isn't available here yet even though they seem to have installed some of the equipment for it.
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