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I agree with you. My post was unrelated. My post was just saying that Best Buy lost a sale to me all by themselves. Also, their sales people knew less than me.
I agree that BB lost your sale all through their own failures, and I have no sympathy for that. I've made mistakes that cost me sales, large and small, and have no one to blame but myself (or sometimes the company getting in the way of a sale).
Quote:
Originally Posted by Chromekitty
It absolutely is poor ethics to do so. You go into a b & m and USE that store and its staff to be selfish, obtain knowledge, hands-on experience....only to run home and purchase online to save a few dollars, is deplorable. That information you just obtained has great value. But being selfish and self-serving, one wouldn't stop to think of anyone else.
To be clear, my gripe is about knowing one is buying elsewhere when one walks in. That being said...
You said it. Some people have ethics and integrity, and some have no consideration for others. But make it their time and resources wasted, and it may be a very different story.
It absolutely is poor ethics to do so. You go into a b & m and USE that store and its staff to be selfish, obtain knowledge, hands-on experience....only to run home and purchase online to save a few dollars, is deplorable. That information you just obtained has great value. But being selfish and self-serving, one wouldn't stop to think of anyone else.
LOL... You make it sound like I'm locking the door and holding the whole store hostage.
I'd much rather be selfish and self-serving and save money then be an honorable sucker who overpays for a product that is 100 bucks cheaper online.
LOL... You make it sound like I'm locking the door and holding the whole store hostage.
I'd much rather be selfish and self-serving and save money then be an honorable sucker who overpays for a product that is 100 bucks cheaper online.
No, I don't make it sound like that. Do you hear yourself? Are you proud for being so selfish to take the resources of your local merchant only to offer them nothing in return for their time, knowledge and offering you that brick and mortar experience? You realize that, that online store has little to no over head with no store front, so of course they are going to be cheaper? Do you have that little of a clue as to the cost of doing business?
No, I don't make it sound like that. Do you hear yourself? Are you proud for being so selfish to take the resource of your local merchant only to offer them nothing in return for their time, knowledge and offering you that brick and mortar experience? You realize that, that online store has little to no over head with no store front, so of course they are going to be cheaper? Do you have that little of a clue as to the cost of doing business?
Brick and mortar? We're talking electronics here ...
I think people understand that online retailers have much lower overhead, and that the volume they handle entitles them to buy direct, for next to nothing.
The question (perhaps not in the original poster's case, but certainly in the case of most consumers) is: how can I serve my interests in the near term; everyone else be damned.
Most people bemoan the loss of mom and pop stores; they bemoan having to wait on long lines at big box retailers; they bemoan the state that the economy's in. But when it comes to DOING something about it, it's easier to lecture everyone else on helping humanity, planting a tree, or using paper bags at the grocery store - than it is to do something of substance to help the local community.
Again, the above comment has nothing to do with any single poster on the board; it's simply a general statement on what I've recognized as common consumer behavior.
Intent means nothing. I can go to 10 stores WITH the intent of buying something, taking the sales person's time, playing with the buttons and knobs, but if I leave with nothing from 9 of them the result is exaclty the same as if I entered the store without intending to buy anything.
A perfect example - buying a new car. People go to many different dealers, but ultimately only one car is purchased and the effect is the same for the dealers that didn't get the busniess - time was taken, but no sale.
If someone walks into a store for whatever reason, then it is the store's opportunity to change the non-buyer into a buyer. Plenty of people walk into stores with no intent to buy anything but they go to window shop, comparison shop, browse, look for something they didn't know they needed. If Best Buy can't figure out how to make a sale to someone like this, then I'd say they have issues that go well beyond the Internet.
Like most big box retailers, BB put the mom & pop retailers out of business by offering low service in return for low prices via volume. People said mom & pop need to adapt. Now, on-line come along that promises even lower service in return for lower prices and we are suppose to shed a tear for Best Buy because they can't adapt? I'd say that Best Buy, with a live honest go goodness human inside their store, has a stellar opportunity convince that person to make the sale now over going home and dealing with on-line sales. Amazon does after all compete with 1000s of other websites.
Instead of blaming it on poor ethics of people, which they had no issue with when it was mom & pop, they ought to be trying to figure out how to have a business plan to take advantage of it. If they don't, they will be joining mom & pop.
Certain items are just the same price whether at Best Buy or online. I actually purchase items at Best Buy live in the store, and I am sure many people still do. But I also purchase online. Stores have to be realistic and expect people to price compare/shop. As a PP mentioned, once you are at the store and really want that item, are you going to go back online to save a couple of dollars? Guessing most people will just get it right then and there.
As a PP mentioned, once you are at the store and really want that item, are you going to go back online to save a couple of dollars? Guessing most people will just get it right then and there.
If there is a huge spread in price you'd be foolish to just buy it right then and there for instant gratification.
No, I don't make it sound like that. Do you hear yourself? Are you proud for being so selfish to take the resources of your local merchant only to offer them nothing in return for their time, knowledge and offering you that brick and mortar experience? You realize that, that online store has little to no over head with no store front, so of course they are going to be cheaper? Do you have that little of a clue as to the cost of doing business?
Stop being dramatic.
I serious doubt you are so ethical that you only walk into a store when you intend to purchase something.
You act like it takes 4 hours to get the specs on electric equipment. what resources am I draining? LOL.
A previous post said it perfectly. If you don't walk out with a product everytime you go in a store what makes you so ethical and the next guy so unethical?
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