U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > U.S. Forums > North Carolina > Charlotte
 [Register]
Please register to participate in our discussions with 1.5 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
Jump to a detailed profile or search
site with Google Custom Search

Search Forums  (Advanced)
Business Search - 14 Million verified businesses
Search for:  near: 
 
Old 11-16-2013, 09:05 AM
 
1 posts, read 493 times
Reputation: 10
Default Lowes Installed Services

New to forum and Charlotte.
Elected to have Lowes do our flooring project. They were to remove existing carpet and hardwood and replace with Bamboo. Project begun July 2. Multiple heaves in the floor, which was not flat, plus multiple gouges in vertical moulding and baseboards. Several feet of wallboard stripped of its paper with gouges into the gypsum. Customer Service contacted and stated they would rectify problems. About 75% of floor redone which utilized several boxes of flooring that were to be returned for credit. Over the ensuring 15 weeks the vertical moulding was replaced and repainted. The painting was less than satisfactory with globs of of caulking exposed and wavy paint lines, even paint on our ceiling. The wall was repaired but now has no overlying paper. This was performed by the installers "crew." Since the entire interior of the house was repainted in April 2013 their job was unacceptable. Another contractor was required to finish the job.
Lowes stated they would compensate us for the "Aggravation Factor" and the inconvenience.
Thoughts on what it should be or is Legal Action required?
Reply With Quote Quick reply to this message

 
Old 11-16-2013, 09:16 AM
 
3,744 posts, read 2,382,946 times
Reputation: 2818
We can't dispense legal advice so I highly suggest you seek an attorney and see what you can do. I have had Lowe's install a few things for me over the years and have been very happy with their service. Sorry you had such a bad experience! Sounds like the local Lowe's here have to examine more closely the companies they are sub-contracting out for Installation Services! (they aren't Lowe's employees but local companies that does work for Lowes)
Reply With Quote Quick reply to this message
 
Old 11-16-2013, 06:55 PM
 
Location: Mooresville, NC
1,067 posts, read 986,175 times
Reputation: 566
What do you think fair compensation for "aggravation" should be in this case? You should have a number/action in mind if you are already considering lawyering up.
Reply With Quote Quick reply to this message
 
Old 11-17-2013, 06:25 AM
 
773 posts, read 641,610 times
Reputation: 541
We have had a couple of jobs done by Lowes contractors and have been very pleased. On the other hand, we had Home Depot do a carpet job in another house. We paid for upgraded padding and learned years later that cheap padding had been put down, which contributed to the wear and tear. For this and other reasons, we will never shop Home Depot. Besides, Lowes in NC company and we like to be loyal to state owner and run businesses if we can.
Reply With Quote Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


Reply
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:



Over $84,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > U.S. Forums > North Carolina > Charlotte
Similar Threads
View detailed profiles of:

All times are GMT -6.

2005-2014, Advameg, Inc.

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25 - Top