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Old 05-30-2008, 03:16 PM
 
99 posts, read 354,189 times
Reputation: 35

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Does anyone have CPI with Vonage? When I spoke to CPI they said that there would be no problem hooking up with Time Warner as your phone provider, but I didn't think to ask about Vonage. Also, if you do have Vonage could you tell me what your monthly bill is with taxes (the $24.99 plan)? Here in NY I pay an extra $10 a month in taxes - is it the same there? Thanks!
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Old 05-30-2008, 03:22 PM
 
Location: Charlotte, North Carolina
5,137 posts, read 15,337,085 times
Reputation: 1008
try looking at lingo.com also.

i pay 27.57 with taxes included.

I have it hooked up to TimeWarner/Road Runner
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Old 05-30-2008, 06:29 PM
 
Location: Right outside of Charlotte Uptown
286 posts, read 944,451 times
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I have CPI hooked up through Vonage w/ no issues. I pay 19.99/mo + tax. PM me if you want to know how to get my price.
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Old 06-08-2008, 07:25 PM
 
3 posts, read 7,532 times
Reputation: 17
I made the switch to vonage. It was a HORRIBLE experience. I have business level Verizon (which is now Fairpoint) FIOS.

Vonage makes you an offer that is difficult to refuse. "We'll give you 30 days and if you don't love it, cancel your service with no strings attached".

Here is the problem with this statement. Your 30 days begins when you sign up, not when the service is active. You will wait several days (about 8 days in my case) for the hardware to show up. You are now down to 22 days.

When I did get vonage hooked up (which was quite easy, I will admit), everyone that I spoke with would ask me questions like "what is wrong with your phone?". The crackling was very evident on their end. On my end I noticed things like a huge lag between when I would say something and when the other person would hear it. It was in the order of 5 seconds on Canadian and West Coast (I live on the East Coast) calls.

I would call Vonage on a VERY regular basis to try to remedy the situation. This went on for weeks. I called them at least 3 times / week to work on my system. Their techs were really nice and tried to explain everything to me, send firmware updates to the machine, change a number of settings, etc. They'd then ask me to give that a try for a few days.

Well, after nearly 3 weeks of this, I said I simply couldn't keep this up. So, I figured I still had 1 day left on my account to cancel it without owing anything.

Here is the kicker. To switch back to ANY other provider from Vonage takes 8 business days. This puts you out of your contract. I was charged a fee ($24.99 each) for each of my two phone lines that I converted, a Disconnect fee ($158) and a fee for the hardware ($75) which was originally free. I told them I would return the hardware ... "that's not an option" is what I was told.

So, if you are thinking of switching to Vonage, I'd be SUPER careful. It was an incredible headache and simply not worth the time, aggravation, nor the cost.

J.
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Old 06-08-2008, 09:13 PM
 
1,877 posts, read 4,313,308 times
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I've had Vonage for nearly 2 years, and have had no problems at all with them. I have used them with TW high speed, Bell South DSL and now stand alone with ATT DSL. We pay around $30 even with the taxes, but I believe you get an even deeper discount if you pay for a year at a time. Hope this helps!
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