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06-02-2008, 02:15 PM
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Member
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Join Date: Oct 2006
Location: Matthews, NC.
73 posts, read 68,316 times
Reputation: 36
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New Time Warner Custmer - getting set up
Has anyone moving into the area and purchasing a house had an issue with getting Time Warner to accept your request for installation in advanced? I ordered services online and got a message back stating that I was not the current account holder at the address and therefor could not order sevice. They stated that if I was the new resident, I would have to stop into a local office and show proof. This is tough to do from 800 miles away though.
I need internet access immediatly upon closing on the house as I will be working from home.
Any thoughts?
Thank you.
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06-02-2008, 02:20 PM
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Member
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Join Date: Apr 2008
Location: Mallard Creek
78 posts, read 62,326 times
Reputation: 13
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I would call the 800 number and speak to a supervisor. I'm sure they've had this situation before and can tell you how it is handled. Time Warner is not very well known for their customer service, so be patient with them.
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06-02-2008, 02:20 PM
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Senior Member
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Join Date: Jan 2008
231 posts, read 186,067 times
Reputation: 61
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You'll learn that TWC is very difficult to work with. Just in the past 2 weeks they mistakenly disconnected our cable and hooked it up to our neighbors. I took them 3 days to come out to fix it. Then Friday when they were burying the neighbors line, they cut our phone line. Direct TV here we come!
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06-02-2008, 02:39 PM
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Senior Member
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Join Date: Jun 2007
723 posts, read 576,604 times
Reputation: 192
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You should be able to fax them whatever proof they need. Ideally the person who you are buying from should already have service disconected before your move in date to make it easier.
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06-02-2008, 05:24 PM
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Senior Member
Status:
"Happy Festivus!"
(set 1 day ago)
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Join Date: Jun 2007
Location: Indian Land
478 posts, read 446,276 times
Reputation: 173
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Good luck with them....I had nothing but problems with them...poor response time to service requests.....being on hold 4ever...and in general poor customer service.....I cannot stand them but, where I live I have limited internet options.
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06-02-2008, 05:40 PM
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Senior Member
Status:
"Recovering from the holidays"
(set 3 hours ago)
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Join Date: Feb 2008
Location: Ayrsley
1,097 posts, read 549,894 times
Reputation: 411
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Quote:
Originally Posted by cbfrommass
Has anyone moving into the area and purchasing a house had an issue with getting Time Warner to accept your request for installation in advanced? I ordered services online and got a message back stating that I was not the current account holder at the address and therefor could not order sevice. They stated that if I was the new resident, I would have to stop into a local office and show proof. This is tough to do from 800 miles away though.
I need internet access immediatly upon closing on the house as I will be working from home.
Any thoughts?
Thank you.
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I would think showing a copy of the sales contract would be enough proof. Also, I know my experience with Comcast in Baltimore was such that they would not even entertain a request until they had a record of the disconnect request from the previous owner of the house. |
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06-02-2008, 08:49 PM
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Senior Member
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Join Date: Mar 2008
Location: Union County
467 posts, read 402,332 times
Reputation: 89
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You could go with that new clearwire while you are waiting. I think that is the name of it.
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06-02-2008, 11:33 PM
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Member
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Join Date: Jan 2008
66 posts, read 71,340 times
Reputation: 22
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poblems. I agree. never fixed it!
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06-03-2008, 06:39 AM
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Senior Member
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Join Date: Mar 2007
Location: Waxhaw, NC
147 posts, read 164,092 times
Reputation: 26
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Just wondering if the good price for phone/internet/cable from TWC is worth putting up w/ poor customer service. I am also looking for a company for all three services for when I move into my home. Are there any others?
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06-03-2008, 07:45 AM
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Senior Member
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Join Date: May 2006
630 posts, read 418,090 times
Reputation: 259
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Good luck with time warner. I used to have Comcast up in Boston and they were actually pretty good. I have had nothing but troubles with TWC down here. Get the Dish. Almost everyone in my neighborhood has one for good reason
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