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Old 07-29-2008, 05:32 PM
 
12 posts, read 46,922 times
Reputation: 20
Quote:
Originally Posted by baybook View Post
I understand the posters but I don't think it is necessary to give you such a hard time over trying to get some type of compemsation. Looks like an oversight on both sides. Them for not doing their annual test you for not realizing there was a problem.

I don't know what the small claims limit is here in Charlotte, but I would file the suit in small claims. No need for lawyers there. Prehaps the company will offer you a better deal.

Oh... I think you are misreading the clauses you pasted above.

how so? If you are talking about the phone line being CPI's responsibility the 2 different contract lawyers that i talked to told me that it is called a legal inference. Since there is no stipulation anywhere else in the contract regarding who's responsibility it is to supply a phone line that the part about CPI charging me for any line fees infers that they will supply the phone line. There are no check boxes or areas on my contract that specify how CPI is connecting to their device. I can post the entire contract if you like. Although it will take me a long time to type up.
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Old 07-29-2008, 07:23 PM
 
12 posts, read 46,922 times
Reputation: 20
bump bump
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Old 07-29-2008, 07:40 PM
 
1,877 posts, read 2,740,994 times
Reputation: 1229
Curious about how much your monitoring fee was?
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Old 07-29-2008, 07:42 PM
 
12 posts, read 46,922 times
Reputation: 20
21 dollars per month when it started in 1999.
Today monitoring WITH a cellular line is a total of 31 dollars per month
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Old 07-29-2008, 07:47 PM
 
1,877 posts, read 2,740,994 times
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Quote:
Originally Posted by purplekrunk View Post
21 dollars per month when it started in 1999.
Today monitoring WITH a cellular line is a total of 31 dollars per month
So, for 21 bucks a month you expected them to monitor your system AND provide a phone line? Regardless of what the attorneys said, I think that's a bunch of crap. In the absolute best case a basic phone line with minimal service is about $15-20. I think you should buck up, and take a little personal responsibility.
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Old 07-29-2008, 08:10 PM
 
12 posts, read 46,922 times
Reputation: 20
explain this to me the cheapest cell line you can get is 28 dollars a month and CPI charges 31 per month for service with cellular monitoring. AND fyi can can get a house phone with At&T today for 18.00 per month

lets see 31 minus 28 = 3 dollars profit
21 minus 18 = 3 dollars profit

is it coincidental that those numbers are EXACTLY the same?
anyway....
I went 6 years with no service? What do you mean buck up?? It is negligent on their part to take my money if they aren't providing the service that they professed to be providing.

My house could have burned down
I could have been robbed for everything
and CPI would claim no liability what am i paying for? ...thats almost 800 dollars that i paid for monitoring for 6 years that wasn't going on.

and I should buck up?

tell me something what is your association with CPI security?
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Old 07-29-2008, 08:30 PM
 
1,877 posts, read 2,740,994 times
Reputation: 1229
Quote:
Originally Posted by purplekrunk View Post
explain this to me the cheapest cell line you can get is 28 dollars a month and CPI charges 31 per month for service with cellular monitoring. AND fyi can can get a house phone with At&T today for 18.00 per month

lets see 31 minus 28 = 3 dollars profit
21 minus 18 = 3 dollars profit

is it coincidental that those numbers are EXACTLY the same?
anyway....
I went 6 years with no service? What do you mean buck up?? It is negligent on their part to take my money if they aren't providing the service that they professed to be providing.

My house could have burned down
I could have been robbed for everything
and CPI would claim no liability what am i paying for? ...thats almost 800 dollars that i paid for monitoring for 6 years that wasn't going on.

and I should buck up?

tell me something what is your association with CPI security?
I have no association with CPI- I am a healthcare professional.

Are you familiar with how the cellular technology works? The transmitter sends it's signal on a part of the spectrum reserved specifically for alarms. Therefore, it doesn't really require a plan per se.

A land line has to be available continuously. Even with items like ATT's stand alone DSL, I still have a phone number, and a dial tone- just cant make or receive calls.

With such concern for your possessions, it never occured to you in 6 years to verify that the system was working the way it was supposed to?

As much as I generally find myself favoring the consumer over the companies, there is absolutely no way I can lay even 50% of the blame on CPI.
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Old 07-29-2008, 08:34 PM
 
12 posts, read 46,922 times
Reputation: 20
Well I am scheduled to talk with the Director of The manager of the local branch tomorrow, and I will happily post about whatever happens.
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Old 07-30-2008, 06:26 PM
 
3,117 posts, read 3,459,608 times
Reputation: 1745
We have CPI with no land line. You don't have to pay for a cell phone to have this service, it just goes through the cell transmitter. I agree with everyone else, it is your responsibility. That sucks that you paid the bill for 6 years w/o knowing, but I also don't know how anyone wouldn't know that security systems work through the phones. I would take the deal - we had to pay for our cell transmitter, and it was a few hundred bucks if I remember correctly.

BTW, nowhere on their website does it say that cellular backup comes standard.
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Old 07-31-2008, 05:55 AM
 
Location: Lake Norman, NC area
24 posts, read 2,358 times
Reputation: 26
Ken Gill is the owner and founder of CPI. Barry Rossen is the COO.

kgill or brossen at cpisecurity dot com


I would suggest trying to reach them by email or at the corporate office which is located at 4200 Sandy Porter Rd in Charlotte.

Cellular back-up does NOT come standard with all of their systems. It is a standard OPTION.

Good luck. Just remember, especially when dealing with these two, you attract more bees with honey than with vinegar.
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