Here's my problem with this.
Best Buy has a long and well-documented history of pulling Bait & Switch advertising on their website. This is not conjecture or baseless allegations.
It's been in the news and papers, before.
Just type in " Best Buy Bait & Switch " into google or whatever search engine you use and you'll find yourself hours of material to read over.
Just one example:
Connecticut AG charges Best Buy with ‘Internet bait-and-switch’
If there's an honest mistake, then, you can't expect the company to sell a product to you at that low of a price. A price that may or may not be lower than their cost. Certainly you can request they honor their advertised price, regardless of it being a mistake or not. But if they decline to honor it, I can't see getting all bent out of shape over it.
Many years ago when I still lived in New Jersey, I had called 6th Avenue Electronics to get a price quote on a Pioneer Laser Disc player. 6th Ave was roughly a 60-80 minute ride from my house, depending on traffic (which could get really bad in that area); so I wanted to confirm price and availability before making that drive.
I spoke to a salesman, I wrote down his name and price he quoted. He quoted me a price of 575.99 on the model I was seeking. This was quite a surprise to me because the MSRP for the model I was seeking, was $800.00.
So off I went to 6th Avenue. When I arrived a salesman brought me the Laser Disc player and said it was "$799.99". I informed him that I had just spoken to (insert other salesman's name) and he quoted me the price at $575.00 and that I had just driven through an hour of rush hour traffic to get there, based on the quote.
He asked me if I could wait a few minutes while he researched the different Pioneer Laser Disc models and spoke witht he salesman who quoted me the price. So I waited.
As it turned out the phone quote was for a lower Pioneer Laser Disc model, which sat right below the model I wanted. I didn't get irritated or rude. I simply asked them to honor the price I was quoted and expressed a dissatisfaction with the discrepancy in price and what I felt like was a suspicious error in pricing.
I explained to him that I felt it was rather irresponsible, misleading and neglegent to quote incorrect prices and have customers driving an hour to their store.
After some polite exchanges of words, I got the Pioneer Laser Disc model I wanted (the one that MSRP's for $800.00) ......for $526.00 (including taxes) and he threw in a free S-Video cable.
6th Avenue took a very honorable approach to satisfying this customer (me) and I bought several other items from them, after that.
Best Buy has a bad reputation when it comes to this kind of nonsense. It's not just smoke. There's been plenty of fires confirmed.
So I have a difficult time giving BB the benefit of the doubt.
I will occasionally buy DVD movies and CDs at BB, if they have a really good sales price on something I want and it saves me money; in comparison to other retailers. But I don't buy any hardware from them, anymore.
Three previous bad experiences with one particular TV, a computer and camera; has left me sour on their hardware. I gave them three tries and they proved themselves to be something very close to crooked Used Car Salesmen.
Their Geek Squad is a major joke. They grossly over-charge customers for what is barely average tech work and they're always trying to dupe customers in for unneccessary extras.
Big thumbs down for BB.
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