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Old 11-26-2008, 03:32 PM
 
Location: Charlotte, NC
7,041 posts, read 13,100,248 times
Reputation: 2323

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Yesterday, B. B. posted an ad both on their website and on the pre-Black Friday website showing an HP laptop computer & photo printer for $279.99. It was a decent machine (asked the techhie DS) and so I was very excited as I am taking 5 classes next semester..and, boy, would that come in handy! So, I dutifully printed the ad, reading it very, very carefully and planned to make my purchase today. The ad did not say anything about an expiration date, that it was a Black Friday only ad nor that rainchecks would not be issued. I did note, however, that the ad was taken off both sites within 30 minutes and another ad replaced it showing the items at a higher price and giving all the standard disclaimers about being Black Friday, etc.

Today, accompanied by a friend, a school teacher whose other laptop just died, went to two separate B. B. in North Charlotte. Neither store would sell either of us the machine. Talked to both General Managers, who, to their credit, were very nice, just very stubborn and said that it was a "company error" and it was supposed to be a "Black Friday ad only", blah, blah, blah. I was very firm in pointing out that when a price is in print, by law, you must honour that price...even told them that I was filing a complaint with the FTC...no go.

So, I am still laptop-less. Luckily, I have a very nice desktop, but, this would have just been so helpful in school....

Suggest that, unless the deal is just a doorbuster, to forego B.B. this year. My personal choice is that I will not darken the door of a B.B. again and I will pass this request onto my sons (who actually buy a lot of their electronics there). My last store boycott lasted over 20 years.

Last edited by SunnyKayak; 11-27-2008 at 09:18 AM..

 
Old 11-26-2008, 04:33 PM
 
23 posts, read 120,464 times
Reputation: 19
I am with you too!! I also boycott B.B. It's only been about 3-4 years though. I have had problems with them time after time after time. Then 3-4 years ago, I was fed up. Ironically my last experience with them was over a laptop as well.

Last edited by SunnyKayak; 11-27-2008 at 09:19 AM..
 
Old 11-26-2008, 05:49 PM
 
Location: Fort Mill, SC
1,105 posts, read 4,167,548 times
Reputation: 626
Keep after them, they need to honor their mistake. T. had a pricing error on a carseat a week or so ago and after everyone kept bombarding them they gave everyone a giftcard.

Raise a stink!

Last edited by SunnyKayak; 11-27-2008 at 09:19 AM..
 
Old 11-26-2008, 06:22 PM
 
9,567 posts, read 26,976,923 times
Reputation: 9713
Quote:
Originally Posted by chicagocubs View Post
I was very firm in pointing out that when a price is in print, by law, you must honour that price...even told them that I was filing a complaint with the FTC...no go.

I'm not being a wise guy here, this is an honest question. Is what you said above really true about having to honor the print price "by law"? I never heard that before.
 
Old 11-26-2008, 07:21 PM
 
Location: Union County
529 posts, read 1,800,908 times
Reputation: 165
Action 9 and Don Griffin! Send them an email.
 
Old 11-26-2008, 07:31 PM
 
2,152 posts, read 6,055,070 times
Reputation: 1377
Why can't you go back on Friday? If it's such a good deal, what are you really out here, the gas to get there? Is it really worth the trouble to boycott a store or file a complaint with the FTC?
 
Old 11-26-2008, 11:45 PM
 
Location: Huntersville
1,852 posts, read 4,665,073 times
Reputation: 525
Quote:
Originally Posted by North_Raleigh_Guy View Post
I'm not being a wise guy here, this is an honest question. Is what you said above really true about having to honor the print price "by law"? I never heard that before.
Sort of.. lots of loopholes.. Such as an incomplete ad going up and is corrected right away, etc. If they put a correction out, they can avoid it, which is why you see such disclaimers.

I am not against anyone not going to best buy, the unfortaunate part, they are one of the last few electronic shops.
 
Old 11-27-2008, 05:56 AM
 
Location: Charlotte, NC
7,041 posts, read 13,100,248 times
Reputation: 2323
Quote:
Originally Posted by North_Raleigh_Guy View Post
I'm not being a wise guy here, this is an honest question. Is what you said above really true about having to honor the print price "by law"? I never heard that before.
Yes, the Federal Trade Commission requires that an item be sold at the printed price...no matter what. since I have it in writing, they must sell it to me at that price.
 
Old 11-27-2008, 05:58 AM
 
Location: Charlotte, NC
7,041 posts, read 13,100,248 times
Reputation: 2323
Quote:
Originally Posted by Jake Ryan View Post
Why can't you go back on Friday? If it's such a good deal, what are you really out here, the gas to get there? Is it really worth the trouble to boycott a store or file a complaint with the FTC?
Because I have to work on Friday. And, because the NEW ad says that it is a doorbuster and you have to be there at 5.00 am. I cannot sit outside all night for this and then go to work. That was the beauty of the ad. It was good anytime.
 
Old 11-27-2008, 05:59 AM
 
Location: Charlotte, NC
7,041 posts, read 13,100,248 times
Reputation: 2323
They have offered me a $50.00 "digital coupon". Nope. I want the computer.
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