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Old 04-25-2007, 11:10 AM
 
22 posts, read 61,654 times
Reputation: 12

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Just for more input from the Time Warner side.

I have had Time Warner service at 6 different locations over the past 7 years or so (yes I have moved that much)... and I used to hate them. In the last 2 years I have changed my tune quite a bit. The hatred and change has all been due to their customer support.

For the last two years I have had their HD and DVR service. I run my connection over 3rd party component cables because the ones provided by Time Warner are not that good. With these cables the picture looks great. If HD is your thing, compare the channel listings between both services. If it isn't... then ignore all of what I just said

I have also used satellite within the last few years as well and I have had zero problems with that in this area except in terrible storms. Those same storms have just as much chance to knock out your cable (and when that happens it is our for a longer time usually).

The only reason I truly went with Time Warner over satellite is because I got a package deal on the internet+TV with all the bells/whistles of HD and DVR... it lets me record Lost in HD For cheap, rather reliable broadband, Time Warner is your way to go in most areas. For TV it is really up to preference or pricing IMO.
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Old 04-27-2007, 09:42 PM
 
Location: Virginia
654 posts, read 1,099,507 times
Reputation: 342
Time Warner customer service - AWFUL. Don't be surprised wait on the phone for up to an hour when calling them up. Very rude and condescending to top it off.

Time Warner service - AWFUL. TV and internet service will just stop working for periods of time for no reason.

Time Warner technicians - THE WORST. Had to have the tech come out to my apartment on three separate occassions to get my internet service to work correctly. When I moved across town I had two different techs come to my house on different days to get my digital phone to work. It worked for a few days at first, then stopped working. The second tech came to my house he looked around for about an hour, told me that I would have someone come out again because the house was not set up for digital phone. When I told him this is not true because the digital phone was just working for the past week he got very belligerent and stormed out of the house....only to push his way back in through the front door as I was closing it to yell at me! The next day everything was working fine.

I guess what I'm trying to say is that 'incompetence' and 'arrogance' seem to be the Time Warner business model in this area.
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Old 04-28-2007, 08:09 AM
 
474 posts, read 1,594,467 times
Reputation: 112
We had Direct TV at our house in Huntersville. Thought it was great. We've had Adelphia / Time Warner during our three months in an apartment waiting on our new house and I think it stinks. Their DVR is terrible compared to the Direct TV Tivo unit we had, and customer service is very poor. We just re-signed with Direct TV for our new house in Fort Mill and we're going with the HD-DVR. What I've found is that the satellite companies are really willing to negotiate and work with you on price and other benefits. They show that they really want you as a customer as opposed to TW, who's attitude seems to be take it or leave it.
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Old 05-02-2007, 04:53 PM
 
Location: Suburban Buffalo, NY
928 posts, read 3,530,842 times
Reputation: 214
Earthlink is great service.

I back Direct TV - Time Warner is just too expensive and the digital cable is just paultry.
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Old 05-02-2007, 06:58 PM
 
525 posts, read 1,642,375 times
Reputation: 126
We like DISH a lot. TW isn't at the top of my list, but I have yet to find a cable company that is!
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Old 05-02-2007, 07:27 PM
 
Location: Some got six month some got one solid. But me and my buddies all got lifetime here
4,551 posts, read 9,273,395 times
Reputation: 2121
Quote:
Originally Posted by JusSumGuy View Post
Direct TV has more HD channels. They have NFL Sunday ticket (big for me), NFL Network. And i think the picture in HD is better on Satellite
The HD picture isn't as good on DirecTV as they had pulled back on the HD bit rate back in 2004. It became known as "HD-Lite" in the videophile circles and someone has brought up a suit against them for fraudulent business practices. DirecTV turned down an arbitrator last October so now it's going to head to the lawyers.

I've seen both and I while I prefer HD on cable as opposed to satellite, Time Warner's HD picture quality isn't what Cablevision's is (God I can't believe I'm defending Cablevision...).
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Old 05-02-2007, 07:32 PM
 
Location: Cornelius
2,314 posts, read 2,107,872 times
Reputation: 287
I am not an expert in this by any means but what was the reason behind the DirectTV HD new receiver was it strictly for the DVR?
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