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Old 09-22-2009, 01:01 PM
 
7,023 posts, read 9,332,353 times
Reputation: 2510

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It doesn't seem to matter that if you have $1000, 1,000,000 or a trillion (that's a word I have been using on a daily basis lately) that one gets treated with respect by customer service, managers etc.

I'm not talking about cashiers. It's the "when you have a problem" that I'm talking about. All of a sudden, they play dead. Or stupid. Or I need to get home by 5 o'clock.

There was a day when you went to a bank an it was a professional thing. Today, it's like every man for themselves. "Go on-line and figure it out".
"You don't need me for that". "I'll call back at my convience." (I just listened to that one which prompted this post.) Hey, how about my convience that is just as important.

So, is anyone experiencing quality service? A trip to the bank shouldn't be like a trip to the dentist.
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Old 09-22-2009, 01:08 PM
 
716 posts, read 1,328,341 times
Reputation: 268
I hate to say it but the banking system is done and the banks know it. Money doesn't really mean anything anymore because its just paper. Its no big deal if someone has 100 dollars or 1 million dollars. The system is coming to an end really soon and its sooner than you all think. My best advice is to buckle up and get ready.

Oh and did you all see the news today where the FDIC may ask the banks for a bailout? This is very bad news!!!!
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Old 09-22-2009, 01:55 PM
 
Location: CLT native
4,280 posts, read 9,828,620 times
Reputation: 2249
IMHO the smaller the bank, the better the customer service.
Small banks need your business.
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Old 09-22-2009, 02:03 PM
 
3,775 posts, read 6,776,147 times
Reputation: 4378
I find the customer service at BB&T to be superb. My wife and I ditched our Wachovia account after some questionable actions on their part (and we decided we didn't want to support banks needing/requiring/taking bail out money) and have been completely shocked (in a good way) at the level of customer service at our community branch of BB&T. We had been with Wachovia so long we were numbed by their callous attitude... BB&T has been a breath of fresh air.
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Old 09-22-2009, 02:10 PM
 
Location: S. Charlotte
1,511 posts, read 2,797,223 times
Reputation: 669
Quote:
Originally Posted by Native_Son View Post
I find the customer service at BB&T to be superb. My wife and I ditched our Wachovia account after some questionable actions on their part (and we decided we didn't want to support banks needing/requiring/taking bail out money) and have been completely shocked (in a good way) at the level of customer service at our community branch of BB&T. We had been with Wachovia so long we were numbed by their callous attitude... BB&T has been a breath of fresh air.
This is funny to me b/c few days pass when I don't declare that I hate BB+T. Ever since day one I've had inconsistent service when trying to get my accounts set up. I have dealt with people (not cashiers) who are rude and clueless. I just *wish* with all my might that Chase would open a branch here. We've had them for at least 15 + years with literally no issues or problems what so ever. We've had loans with them, check accounts, money market accounts, whatever. NO issues. Did I mention that I hate BB+T?

Funny how everyone has a different experience!
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Old 09-22-2009, 02:28 PM
 
Location: Near the water
8,219 posts, read 11,254,390 times
Reputation: 3847
I wouldn't bank with BB&T after seeing this story.

I can't get the link for the story on WCNC as I am not registered there (and am not going to)
but here is a google link where you can access the story.

Google
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Old 09-22-2009, 02:30 PM
 
3,115 posts, read 5,941,087 times
Reputation: 1792
so people actually still go to the bank? i haven't been to the bank in years. direct deposit and online banking. why bother?
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Old 09-22-2009, 02:35 PM
 
123 posts, read 271,045 times
Reputation: 97
My wife and I have been quite happy with our local Sun Trust bank. They have been very attentive to both our personal and business banking needs. Great communication and very polite too.
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Old 09-22-2009, 02:37 PM
 
Location: Near the water
8,219 posts, read 11,254,390 times
Reputation: 3847
Quote:
Originally Posted by GoodLifeNC View Post
My wife and I have been quite happy with our local Sun Trust bank. They have been very attentive to both our personal and business banking needs. Great communication and very polite too.


I looked into them this AM. But when checking their rating, they didn't fair to well. Made us a bit nervous.

Bank hunting is nerve racking.
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Old 09-22-2009, 03:19 PM
 
1,343 posts, read 2,837,902 times
Reputation: 976
Chromekitty, Thanks for that link - very interesting article! Amazing actually, it certainly would be easy in this economy to have a failed subdivision, but what they had was never a development (the lots were too small to build on!) but a fraud.

One thing making it difficult to find a bank that provides good service is that small size should mean more personal service but also means not too big to fail.
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