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Old 09-18-2018, 08:35 AM
 
81 posts, read 145,987 times
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The Clubs Hurricane Florence Storm Recovery Update #1

Yesterday I visited all four clubhouses, Tommy Thompson's, the fitness centers, pools, and tennis courts with Troon's contracted representative to assess damages. All buildings appear to be structurally sound with little damage other than several ceiling leaks, some basement flooding, and flooding at The MAC. We were also able to drive both Members course and Founders course. There are a substantial amount of trees down and debris that needs to be cleaned up and removed.

Based on our evaluations our goal is to open golf courses and the food and beverage outlets in this order: Tommy Thompson's, The Founders Club, The Members Club, The Reserve Club, The Players Club. The Players Club is last on the list because we know that the bridge on #6 was washed away in the storm.

As many of you are aware, currently our greatest limitation is the inability for our management team and associates to return to their homes and to The Clubs. We also know there is a mandatory evacuation still in affect for the Town of St James. In addition, we are still uncertain when any deliveries can be made.

We have an outside crew of at least 20 people, as well as our own associates who are able to safely return to work, scheduled to begin tree cleanup later today.

While it is still too early to make any definite determinations as to when The Clubs will reopen, I can assure you we are doing everything within our control to make it happen as soon as we can. With so many moving parts every day, we will continue to keep you updated daily with our progress as well as what courses, dining outlets, fitness facilities, pools, and tennis courts are able to open. I can tell you that I was encouraged by what I saw visiting the various areas of The Clubs yesterday but have concerns as to when everyone can return.

Again, we appreciate your patience and understanding as we work to return to normal.

Kent Silhanek, CCM

General Manager
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Old 09-18-2018, 10:50 AM
 
81 posts, read 145,987 times
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Hurricane Florence Message #20 - September 18, 12:30 pm

As residents start cleaning up their property, there are a few ground rules you need to know.
Debris removal will be accomplished in three stages; the first stage is Vegetative debris. Residents may begin to move their debris to the POA easement of your property. All debris deposited at the curb must be storm related to be eligible for pickup and removal. Do not stack debris near fire hydrants or electrical boxes.

When we are ready for the next stage you will be informed.

For residents who evacuated during the storm, you will be given ample time to collect and deposit your debris from your property.

DO NOT MIX GARBAGE WITH DEBRIS- At this point assume garbage and recycle will be picked up on the regular schedule.

Brunswick County has requested that residents limit water usage. This includes doing laundry and using your dishwasher.

Residents who intend to apply for individual assistance from FEMA should register at –

www.disasterassistance.gov
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Old 09-18-2018, 06:25 PM
 
81 posts, read 145,987 times
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The Clubs Hurricane Florence Storm Recover Update #2


Today we were able to complete a more thorough examination of the Reserve, Founders, and Members golf courses. There are still approximately six holes on the Players course that we were not able to survey. Three crews will be on site early tomorrow morning to begin clearing cart paths and for the removal of approximately 500 trees that fell during the storm. In addition to the tree removal there is a significant amount of work necessary to restore many of the bunkers that have been washed out. With the likelihood that not all 81 holes will be playable by next Wednesday, we feel it is in the best interest of the entire membership to postpone the Men's Cattail Classic Member Guest Tournament. With the extensive work that must be completed over the next several days we will be looking at future potential dates to reschedule the Cattail Classic. While we hope to make great progress in the next several days we don't feel we will be able to deliver the quality experience that the Members and their guests deserve. Our order of opening the golf courses remains Founders course, Members course, Reserve course, and Players Course.

We will have adjusters and more insurance representatives arriving on site tomorrow and Thursday to assess all the damage to the golf courses and facilities. After their full evaluations I expect to be able to report to you by the end of day Thursday on the opening schedule of our restaurants, golf courses, and other facilities. One of the challenges with the restaurants is the ability to get food delivered and today we learned that best case scenario is a food delivery on Friday.

I will provide an update on our recovery progress to you tomorrow. Thank you again for your support through these challenging times.

Kent Silhanek, CCM

General Manager
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Old 09-18-2018, 07:09 PM
 
81 posts, read 145,987 times
Reputation: 60
Hurricane Florence Message 21

September 18, 9 PM

Brunswick County has issued a curfew 11PM 9/18 through dawn 9/19
The low pressure advisory reported in message 14 is still in effect for St. James. Necessary instructions on how to deal with this can be found in that message. Additionally, Brunswick Utilities are requesting residents to limit water usage. This includes running dishwashers and doing laundry.

Brunswick County has lifted their mandatory evacuation order. This was predicated by the need to facilitate moving commodity trucks throughout the County. The Town of St. James (TOSJ) has elected to continue enforcement of their mandatory evacuation order, due to the severity of the road conditions surrounding the St. James community. Additionally, residents attempting to return to the community could be impeding County Emergency Services response efforts. Evacuees may be hearing stories of neighbors who were successful in returning HOWEVER, the fact remains:

According to Government Officials there are over 1200 roads in the state that are failing or closed.
Most major routes into the St. James area are compromised.
Utilities remain affected in the community.
Businesses that opened today, could be closed tomorrow due to shortages. Residents who require specific information regarding hours and what’s available, should call the business directly.
Internet is spotty.
The Clubs are not open for business.
River Flooding in North and South Carolina is expected to crest throughout the next several days. Conditions that look good now, could deteriorate rapidly.
Bottom line- IT IS EACH INDIVIDUALS PERSONAL RESPONSIBILITY TO PROTECT LIFE SAFETY. The TOSJ and the TOSJ Emergency Management team CONTINUE TO RECOMMEND AVOIDING THE AREA.
A further decision on lifting the TOSJ Evacuation will be discussed tomorrow 9/19.
Clarification on Debris Removal

Vegetative Debris includes- Trees, Branches, Leaves, Logs, Plants. It does NOT include household garbage.

Clarification- POA Easement should state POA Right of Way (ROW). No Debris within one foot of street. NO debris on the street.

Clarification- These debris instructions are for residents who failed to comply with the mandatory evacuation order and have begun to haul debris to the ROW. Residents who did comply, will have plenty of time to clear debris from their property upon their return.

Further details to follow as the situation evolves.
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Old 09-19-2018, 02:00 PM
 
81 posts, read 145,987 times
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Hurricane Florence Message 22

September 19, 10AM

If you have a true emergency dial 9-1-1.

Special Announcement – Water advisory

The low pressure advisory reported in message 14 is still in effect for St. James. Necessary instructions on how to deal with this can be found in that message. Additionally, Brunswick Utilities are requesting residents to limit water usage. This includes running dishwashers, doing laundry, washing cars, and irrigating lawns. Utility crews are working tirelessly to address this situation. Definite time of repair CAN NOT be made at this time. Directions on what to do when the advisory is lifted will follow. Your patience in this matter is appreciated.

TOSJ Emergency Management prepares and sends these blasts as quickly as possible as events evolve. We are asking for residents to have patience with the timing of these blasts.
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Old 09-19-2018, 02:02 PM
 
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POA Storm Blast #4

The St James POA offices will resume normal business hours on Thursday morning, September 20th.

There are seven crews working from 7:00 am until dark to clear debris from common areas. Streets are open and drivable. The only streets closed are St James Drive from Ridgecrest to Players Club Drive, and the Players Club bridge. Please proceed with caution because of the many landscape workers and tree companies that are currently operating.

All Security gates have been opened and manned since 7:00 am on Tuesday morning. The officers are working long hours and are gratified by the kind words and appreciation property owners have been showing as they pass the gates. It certainly is deserved.

Currently the access control system used at all gates is working intermittently and therefore security may verify a visitor request by asking for additional name, address or phone number from the requesting homeowner. Please understand this is to protect all of us. Also, please report to security (910) 253-7178 or (910) 253-7177 any person who you have not authorized to be at your property.

There are many tree and landscaping companies working in the plantation. If you get a bid from a contractor, we suggest you verify their insurance. They should be able to provide you with a certificate of insurance. Call the insurance company listed on the certificate to verify the insurance is active.

A lot of work has been accomplished. A lot remains to be done. Be patient, help your neighbor, and we will soon be back to normal. The Town will be scheduling roadside debris pick up as soon as practicable.

St James Plantation POA
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Old 09-19-2018, 02:05 PM
 
81 posts, read 145,987 times
Reputation: 60
Hurricane Florence Message 23

September 19, 1 PM

Special Announcement – Mandatory Evacuation Order

If you have a true emergency dial 9-1-1

The Town of St. James (TOSJ) has elected to lift the mandatory evacuation order. Even though this order has been lifted, TOSJ officials are NOT advocating residents return to the community. Road conditions throughout the state and the county are subject to rapid changes that will continue persist as rivers begin to crest over the next several days.

Facts:
  • Most major routes into the St. James area are compromised.
  • Utilities remain affected in the community.
  • Businesses that opened today, could be closed tomorrow due to shortages. Residents who require specific information regarding hours and what’s available, should call the business directly.
  • Internet is spotty.
  • The Clubs are not open for business.
  • River Flooding in North and South Carolina is expected to crest throughout the next several days. Conditions that look good now, could deteriorate rapidly.
  • Boil Water Advisory is still in effect for St. James
  • The Mayors of Southport, Oak Island, and Caswell Beach have restricted entry to their town residenkts
.

TOSJ EM would like to reiterate- IT IS EACH INDIVIDUALS PERSONAL RESPONSIBILITY TO PROTECT LIFE SAFETY. The TOSJ and the TOSJ Emergency Management team CONTINUE TO RECOMMEND AVOIDING THE AREA. Be advised, the information on travel apps may or may not be accurate. The TOSJ recommends dialing 5-1-1.

Residents who have questions or concerns may email them to sjem@atmc.net. They will be answered as promptly as possible.
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Old 09-19-2018, 07:31 PM
 
81 posts, read 145,987 times
Reputation: 60
Hurricane Florence Message 24

September 19, 7:15PM

If you have a true emergency dial 9-1-1

Updates-

Brunswick County will be under a curfew from 10 p.m. Wednesday night until dawn Thursday, Sept. 20.

Boil Water Advisory is still in effect.

Residents can sign up for Brunswick County Public Information alerts by going to Critical Event Information click on Residents tab, click email updates and subscribe. You may choose your preferences as to what alerts you wish to receive.

Residents should be aware of the magnitude of the debris that needs to be removed. The Town debris removal contractor will be removing debris for weeks. TOSJ EM can not provide a specific date, and time when the process will begin. Rest assured that it will be as soon as possible. Your patience regarding this arduous process is essential. Keep in mind, debris piles should be on the right of way, not on the street. Further information will be provided tomorrow with further detail on the total debris removal process.

The TOSJ EM team will have their Emergency Operations Center fully activated, September 20, at 9:00 AM. Residents can reach a member of the team at 910-477-6105. Additionally. Residents who have questions or concerns may email them to sjem@atmc.net. They will be answered as promptly as possible.
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Old 09-20-2018, 08:16 AM
 
81 posts, read 145,987 times
Reputation: 60
Hurricane Florence Message 25

September 20 9:15AM

If you have a true emergency dial 9-1-1

Boil water advisory is still in effect.

Residents may move debris to common areas, such as islands and vacant lot right of ways. Debris must not be on the street.

Emergency Management has phones activated today from 9-5 to answer questions residents may have regarding re-entry to the community, essentials they may need, and questions regarding debris removal by dialing 910-363-4945 or 910-477-6105, or by email at sjem@atmc.net. Emails will be responded to as promptly as possible.

Residents can sign up for Brunswick County Public Information alerts by going to Critical Event Information click on Residents tab, click email updates and subscribe. You may choose your preferences as to what alerts you wish to receive.

Thanks and have a safe day.
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Old 09-20-2018, 09:47 AM
 
81 posts, read 145,987 times
Reputation: 60
The Clubs Hurricane Florence Storm Recovery Update #3

Going forward my updates will be itemized by department so that you can follow to the areas that interest you the most. In saying that, I know that all of you are just as busy with returning to St. James and restoring your properties to good condition. Our objective remains to open our various amenities as soon as we deem them suitable for service and as soon as approvals are provided by adjusters and insurance representatives, which is all underway. As far as clubhouses and buildings, moisture tests must be run by the on site contractor to ensure that the interiors have no potential for future mold issues. Thanks again for all of your supportive emails and understanding as we work to return The Clubs to some sense of normalcy.

Clubhouse Dining Outlets

I just finished meeting with many of the Food and Beverage Management team. We are currently inspecting and recording all spoilage from the refrigerators as all facilities had been without power for anywhere from one to three days. Rest assured that if there is any question about any food, it will not be saved. There will be zero risk taken as safety is always first priority. It does appear as though we will be getting deliveries tomorrow, Friday, September 21st. Insurance approval will play a large role in our opening date, as well as our own preparedness and staffing. Our order for reopening dining outlets will be: Tommy Thompson's, The Founders Club, The Members Club, The Reserve Club and The Players Club with the hope that we will be able to have multiple outlets open at the same time as soon as possible.

Golf Courses

Multiple tree crews have been hired through Troon’s preferred contractor program. They are focusing on clearing cart paths on the courses in the order in which we have prioritized (Founders, Members, Reserve, Players). This is an exhaustive process as you can imagine. In addition, Dustin Strickland, as well as his superintendents, the Club’s golf course maintenance team, and some of the golf shop staff are working on clearing debris, preparing greens, cutting grass and will begin the efforts to restore bunkers. There have been some reports that residents have been walking on the golf courses. If you know of any, please stress to them the importance of safety and that this is prohibited.

Racquet Sports

I spoke to Brian Preston yesterday morning and he and Rob Currier are hoping to return today. Greg Rymer was on site yesterday brushing the courts and clearing debris. We are still assessing the damage to surrounding fencing both inside and outside the courts. Once that has been done, approximately 8 tons of har tru material will need to be spread on the courts.
The fence with the tennis backboard on the pickleball courts has been compromised so that will be inspected and a determination will be made on when it can be repaired.

Fitness Centers

We are awaiting inspection and approval by insurance prior to opening Signature Wellness and Players Club Sports Center. Again, moisture tests must be conducted. The MAC sustained fairly significant flooding damage so that will need some repair work prior to receiving approval to open.

Swimming Pools

Carolina Swim arrived this morning and is starting to clear debris and testing of the filtration systems for all three outdoor pools. Sean Zelinsky and his team are clearing debris and setting up the furniture and umbrellas.

Administrative

Our phone systems are still down. We are awaiting a switch from FedEx, which we expect any day, to complete the repair. All of our associates in Accounting have returned and can answer any accounting related questions via email to kknox@troon.com. We hope to return to our weekly newsletters by early next week.

Again, your patience and understanding through all this have been greatly appreciated. I will continue to update you as we progress.

Kent Silhanek, CCM

General Manager
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