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Old 01-27-2017, 07:36 AM
 
69 posts, read 42,358 times
Reputation: 11

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hi all! we moved to Wilmington (well, building a house and currently renting on Carolina Beach) a couple of months ago. Sick and tired of dealing with AT&T as our wireless provider. Constant overcharging on bills, having to repeat the same story to 5 agents and nothing gets solved in the end. Couple of times had to escalate to Better Business Bureau. Sick.of.them. What providers here have good coverage and decent prices? I have a feeling it might be too hard to switch without buying new phones, etc, but want to at least research.

thanks!
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Old 01-27-2017, 10:00 AM
 
245 posts, read 378,667 times
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Well, I can only speak for myself. I have Verizon and it works flawlessly. Never had a problems with customer service. I have 3 phone lines with 2 smartphones, 8 GB of data with rollover to the next month on unused data. Unlimited talk & text. $150 a month.
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Old 01-27-2017, 11:06 AM
 
Location: Wilmington, NC.
98 posts, read 77,935 times
Reputation: 71
If your using contract phones Verizon is the choice. Other providers work but theres alot of dead zones. Especially on the beach. Verizon has almost no dead zones on the beaches. If you're using pay and you go phones (monthly) I think it's US cellular that uses verizons towers.
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Old 01-27-2017, 11:16 AM
 
69 posts, read 42,358 times
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Quote:
Originally Posted by hsw55 View Post
If your using contract phones Verizon is the choice. Other providers work but theres alot of dead zones. Especially on the beach. Verizon has almost no dead zones on the beaches. If you're using pay and you go phones (monthly) I think it's US cellular that uses verizons towers.
We own our phones and weren't planning on buying new ones for a couple of years (absolutely against the "monthly rental", as well call it), which is why I am hesitant to switch to another provider that uses a different platform.. have to decide how much i hate AT&T, i guess
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Old 01-27-2017, 11:24 AM
 
Location: Wilmington, NC.
98 posts, read 77,935 times
Reputation: 71
At&t isn't terrible. I'd wait and see if where you are and go alot has alot of issues. You may be fine with At&t.
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Old 01-28-2017, 10:30 AM
 
69 posts, read 42,358 times
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Quote:
Originally Posted by hsw55 View Post
At&t isn't terrible. I'd wait and see if where you are and go alot has alot of issues. You may be fine with At&t.
We don't have a problem with AT&T coverage, just their customer service. We have been with them for probably 15 years or close to it and I cannot tell you how many times our bill has been messed up, and not in our favor. Trying to straighten it out or reverse charges that should not have been there is always an extremely stressful event that requires me repeating my story to about seven reps and people just typically passing me off to the next "specialist". In the end, things are really never straightened out to the extent they should and I've come to just really dislike them very strongly. AT&T happens to be the only bill I have that I will not put on direct withdrawal from the bank account. Every other bill is. I literally do not trust them to charge me the right amount in a given month. *That* is our issue with AT&T.
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Old 01-28-2017, 10:32 AM
 
69 posts, read 42,358 times
Reputation: 11
How about T-Mobile? My husband spoke with their rep today and they have a good deal on pricing and we don't have to switch out phones. Any opinions on both coverage and customer service?
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Old 01-28-2017, 11:10 AM
 
Location: Wilmington, NC.
98 posts, read 77,935 times
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We had tmobile before moving. But we had it here while on vacation. Def no beach coverage and tmobtmobe signalis not good cutting through buildings. So if your somewhere with a big building beside you and thats the direction of your cell tower , the signal is bad. If you are in wilmington the signals great, start going out 40 too far and no data. For the price it can't be beat. But if you gps on your phone or stream music or movies, there's gonna be alot of issues outside the wilmington area
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Old 01-28-2017, 11:35 AM
 
133 posts, read 111,842 times
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Doing the drive from Fayetteville to Wilmington on several occasions, my girlfriend's AT&T service was borderline useless for miles while my Verizon never missed a beat. I was streaming Pandora the entire trip down 87 without missing a beat while she spent a significant portion of the trip with a NO SERVICE screen.

I cannot comment on T-Mobile and Sprint, but I can tell you with certainty that Verizon is far better than AT&T in that area. Around Wilmington Proper, you'll probably be fine with anyone, but I was surprised how spotty her AT&T coverage was once she left the immediate boundaries of the city. I'm used to Philadelphia where everyone is rock solid. I think hers was even crummy on the beach, which is as open and flat as you get. Go figure.
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Old 01-28-2017, 11:40 AM
 
133 posts, read 111,842 times
Reputation: 276
Quote:
Originally Posted by Lyoshka View Post
We own our phones and weren't planning on buying new ones for a couple of years (absolutely against the "monthly rental", as well call it), which is why I am hesitant to switch to another provider that uses a different platform.. have to decide how much i hate AT&T, i guess
You may want to check on your specific phones. Some phones come with CDMA, GSM and LTE bands. Yours may be interchangeable.

You can pick up a used or refurbished phone on Ebay, or new ones on Newegg, often for <$200. You'd be surprised how inexpensive phones can be if you look beyond the exact dozen popular ones carried in the stores. There are lots of unlocked phones that will work.
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