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Old 05-21-2012, 09:38 AM
 
727 posts, read 1,138,651 times
Reputation: 766

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Richard - Sorry you had a bad experience with USAA. USAA has grown rather dramatically over the years, and a lot of their one-time personalized customer service is now on-line. However, 18 months ago, when we were applying for our mortgage in COS, the process for us couldn't have been smoother.

We had a combination of on-line and phone contacts and dealt with one person throughout (she actually was out for a few days in the middle of the process, but her replacement had the paperwork and was an able fill-in). This was our first mortgage that wasn't done completely in-person and face-to-face, and it was as smooth a process as any of them (and we've had a few over the years).
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Old 05-21-2012, 09:56 AM
 
Location: Colorado Springs, CO
583 posts, read 1,304,720 times
Reputation: 493
I did a re-fi with USAA 2 months ago...best refi process I've ever done, hands-down. (way better than Wells Fargo which did one a couple of years ago for me)
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Old 05-21-2012, 11:06 AM
 
56 posts, read 99,343 times
Reputation: 20
USAA was cheaper for me for auto and life. When I bought my house and got homeowners, the policy was more expensive than anywhere else. However, when bundled with auto and life it was cheaper for all 3 policies than switching to another company who was cheaper for homeowners, but more expensive for auto and life.
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Old 08-13-2012, 06:03 PM
 
Location: Colorado Springs
15 posts, read 25,338 times
Reputation: 26
LOVE USAA! I've used them for homeowners, home loan, auto insurance, you name it. We were recently evacuated due to the fires and USAA was there for us 100%. I wouldn't use anyone else. We've been members for over 18 years.
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Old 08-14-2012, 04:02 AM
 
Location: Toronto
193 posts, read 296,268 times
Reputation: 129
USAA banking is second to none. No fees! We've been frauded a couple of times, and it has not been worrisome either time. The situation is taken care of expertly, the money is refunded, and we have a new card in a few days.

Our insurance with them is VERY HIGH! I'm not certain why. I do know, if you're military, there are certain 'perks' included in their packages. Ie, full uniform replacement with homeowners/renters.
I feel secure with their insurance policies, I just find them extremely pricey for auto insurance.

Though in Texas their prices were unbeatable.
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Old 08-14-2012, 11:53 AM
 
Location: Colorado
9,902 posts, read 6,346,034 times
Reputation: 17842
I have Esurance and I don't know how the cost stacks up, but it was better than State Farm...we moved from IA to WA and State Farm jacked up our rates, saying it was because of higher rates in our new state and couldn't be helped. Checked w/Esurance, they beat em by far. Then when we PCS'ed here from WA, Esurance informed me that we could keep our WA rates since we were military and they were lower than CO. Fantastic. I've had a few claims, some of them significant, and they were handled very smoothly. I've had great service with them. I've really wondered about USAA though. I think once every few years I should just rate shop and see what's what...
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