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Old Yesterday, 06:26 AM
 
Location: Colorado Springs
4,358 posts, read 4,400,104 times
Reputation: 15391

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Firstsource to hire 200 for Colorado Springs call center

https://gazette.com/business/firstso...71af2773d.html

"Jennifer Sevigny, senior manager of human resources for Firstsource, said the agents primarily will handle collections on auto loans, but don’t require vehicle repossession. The job description says agents will serve “customers by educating them on account status, attempting to secure a payment or make payment arrangements, and solving any problems they may have with their accounts.”

Job candidates should apply at the Firstsource call center, 5725 Mark Dabling Blvd., Suite 200, or email their résumés to careers@na.firstsource.com. All open positions are advertised on Indeed.com under Firstsource Advantage . The company wants applicants with at least six months of customer service background in retail, food service or call centers with experience in collections preferred.

The full- and part-time openings start at $13 an hour with performance bonuses of up to $700 a month available. A variety of shifts are available, including nights and weekends. The full-time positions include health, dental and vision benefits as well as a 401(k) retirement plan."


I guess that's the kind of "job" this city attracts.

But $13 per hour to hear abuse from debtors would not be anything I'd want to do. That wage is not enough to pay the rent.
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Old Yesterday, 08:23 AM
 
Location: Colorado
674 posts, read 350,769 times
Reputation: 779
Since Firstsource already has a presence in Colorado Springs, in would make since that they would hire here.
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Old Yesterday, 08:31 AM
 
373 posts, read 173,795 times
Reputation: 584
Quote:
Originally Posted by Vision67 View Post
Firstsource to hire 200 for Colorado Springs call center

https://gazette.com/business/firstso...71af2773d.html

"Jennifer Sevigny, senior manager of human resources for Firstsource, said the agents primarily will handle collections on auto loans, but don’t require vehicle repossession. The job description says agents will serve “customers by educating them on account status, attempting to secure a payment or make payment arrangements, and solving any problems they may have with their accounts.”

Job candidates should apply at the Firstsource call center, 5725 Mark Dabling Blvd., Suite 200, or email their résumés to careers@na.firstsource.com. All open positions are advertised on Indeed.com under Firstsource Advantage . The company wants applicants with at least six months of customer service background in retail, food service or call centers with experience in collections preferred.

The full- and part-time openings start at $13 an hour with performance bonuses of up to $700 a month available. A variety of shifts are available, including nights and weekends. The full-time positions include health, dental and vision benefits as well as a 401(k) retirement plan."


I guess that's the kind of "job" this city attracts.

But $13 per hour to hear abuse from debtors would not be anything I'd want to do. That wage is not enough to pay the rent.
Colorado Springs has ALWAYS been "Call Center Central" in the way of jobs that are available here.

If you have an ACTIVE security clearance you can work for a military contractor and make a lot of money (and not have to work too hard) with those jobs.

Sorry you feel this type of work is below your standards but a lot of people probably feel differently- they want to be in the new "hip" place to live and that is now CO. (unfortunately).

And it is still "better than where they came from" (the newbies always say) so they will work for less just to be here.
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Old Yesterday, 10:04 AM
 
373 posts, read 173,795 times
Reputation: 584
Looks like a great place to work: https://www.glassdoor.com/Reviews/Fi...ws-E214162.htm

(a.k.a. a typical call center- thus they are always hiring (Like Progressive etc.. every few months).
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Old Yesterday, 11:37 AM
 
20,375 posts, read 37,921,184 times
Reputation: 18184
As an economic pessimist it's troublesome if auto loans are increasingly going into default to the tune they need 200 full time workers to chase them down.

As an investor who follows the stock market increasing loan delinquencies could be another sign of deteriorating economic conditions.
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Last edited by Mike from back east; Yesterday at 11:46 AM..
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Old Yesterday, 12:19 PM
 
Location: Colorado Springs
2,697 posts, read 1,700,819 times
Reputation: 2959
Its good and bad. Manufacturing companies were hiring entry level workers at $13 an hour back in 2000, so it definitely is not as good as those days. But, other call centers tend to start right at minimum wage, so it certainly is better than that.

Agree that if loan defaults are growing enough to require 200 extra people to sniff them out, it is a concern.
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Old Yesterday, 01:25 PM
 
Location: Colorado Springs
3,861 posts, read 1,497,220 times
Reputation: 2965
Quote:
Originally Posted by Vision67 View Post

But $13 per hour to hear abuse from debtors would not be anything I'd want to do. That wage is not enough to pay the rent.
Amen to that sounds absolutely dreadful.
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Old Yesterday, 04:58 PM
 
Location: Colorado Springs
2,697 posts, read 1,700,819 times
Reputation: 2959
Nah, not nearly as bad as doing political polling for Luce Research @ $10.20 an hour.
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Old Today, 10:07 AM
 
Location: Colorado
674 posts, read 350,769 times
Reputation: 779
If you're making $8.00 an hour, $13 with benefits would be nice.
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Old Today, 04:08 PM
 
Location: Colorado Springs
2,697 posts, read 1,700,819 times
Reputation: 2959
In CO, the current straight rate minimum wage is $10.20 and tipped positions rate minimum wage is $7.20 Currently, the Federal straight minimum is $7.25 and tipped minimum is $2.13 an hr.

January 2019, CO minimum changes to $11.10 and $8.08.
January 2020, CO minimum changes to $12.00 and $8.98.

In 2000, CO minimums were $5.15 and $2.13, the same as the Federal standard.

Also in 2000, a kid out of high school could work at one of the larger tech manufacturers and start an entry level assembly job for around $10 an hr. Based on inflationary pressure since then, if that job still existed, it would be starting at $20. That isn't happening any more at any level anywhere here.

Two states, Wyoming and Georgia, have state minimum wages lower than the Federal wage. 17 States match the Federal wage. Everyone one else has a state wage higher than Federal.
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